As prices rise, it’s the little things that matter for long-term brand loyalty
The cost-of-living crisis is dominating UK headlines. Inflation is continuing to rise; shop prices are at their highest in 10 years; and consumer confidence is at a record low. Research suggests the cost of some everyday groceries has risen more than 20%. Consumers now plan to cut spending as a result. It’s no surprise that shoppers are choosing…
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For the good of the community
One way to serve the community is to see it as a market and solve one of its problems. When people choose to buy something, it’s ostensibly because the thing you sell is worth more to them than it costs. And so value is created. And when you make a profit selling something and pay […]
The way it’s done
Some people say, “we’re not changing it, because this is the way it’s done.” And some people say, “the way it’s done isn’t good enough, let’s make it better.” In a given situation, you might encounter one or the other type of response. In fact, each of us might adopt one posture or the other. […]
Novelty vs action
Nerds, geeks, early adopters: they do things because they’re fresh and new and might not work. They’re novel. Most people, though, hesitate in the face of novelty. Because novelty is risky. Shoes with goldfish in the heels. The latest techno-ska-punk track. The new kind of phone… The reason we haven’t taken systemic action is that […]
This week in CX: Kantar, Sabio, and Vodafone
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at customers fleeing businesses with slow-to-act commerce experience, Kantar’s BrandZ Most Valuable UK Brands 2022 report, and Reputation’s automotive report revealing new trends and customer attitudes. Key news Gartner poll (comprised of 234 finance leaders) finds that only 7% of CFOs…
The post This week in CX: Kantar, Sabio, and Vodafone appeared first on Customer Experience Magazine.
5 Fun Call Center Soft Skills Training Activities
Do your call center agents know how to apply their soft skills to their daily work? We have 5 engaging activities for you to try at your next training session.
The post 5 Fun Call Center Soft Skills Training Activities first appeared on Fonolo.
Extensions and souvenirs
When a brand is successful, there’s often a desire to extend it. Disneyland was an extension of Disney movies. It reflected some of the magic of the movies, but created something new and valuable as well. Disneyland had some of the Disney essence and then built something additive and new. Apple did the same thing […]
CX Ops Roundtable (free events)
Hi #cx community- we’re hosting our next monthly round table tomorrow (Thursday) at 12PM EST. You can sign-up here for more information and invites: www.cxops.org/community
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