The significance of retention and delivery during economic crises
The monthly consumer confidence ratings published by the British Retail Consortium have not made for pretty reading in recent months. Time after time, the announcement has seen retail sales slide. It’s presenting a gloomy picture for an industry still finding its feet after years of pandemic adjustments. Yet, as we approach peak season, companies need…
The post The significance of retention and delivery during economic crises appeared first on Customer Experience Magazine.
How to ensure your retail employees don’t work in a toxic culture
The retail sector was perhaps one of the most affected in terms of employee turnover within the last two years. From transitioning from brick-and-mortar, to eCommerce, to struggling with staff retention, retail business owners need to start isolating the gaps in their workflows. It’s time to notice if a toxic working culture could be the…
The post How to ensure your retail employees don’t work in a toxic culture appeared first on Customer Experience Magazine.
Selling a company
Cars aren’t like companies. Most cars on the road will be sold, again and again, until they end up as parts. Companies usually start and end with their founders. Sometimes, a small, stable company is sold to an individual operator, usually for a multiple of the expected annual profit. It’s an investment in future cash […]
“I’m not that smart”
Someone said that to me the other day and it was heartbreaking. The number of tasks in our culture that require someone who was born with off-the-charts talent is small indeed. Just about everything else we need people to do is the result of effort, practice and care. It’s true that variations of that work […]
We forgot to choose
When abundance showed up, first in manufactured goods, then in information, it all seemed like a simple win. More of what we want, thanks. But of course, more of too many things is too much. We are leaving the age of information and entering the age of choice. Not just choosing what we’ll consume, but […]
the employee sneered at me the entire time she made my sandwich.
My boyfriend and I went to jersey mike’s tonight and the employee greeted us and we said hi. She was helping another customer and asked if she had any fun plans this weekend? The customer was in a wheel chair and was older and didn’t quite understand and said “I’m not sure what you’re trying to ask.” It was a little awkward but my boyfriend and I were talking about his trip coming up and I gave her my order and the whole time she made my sandwich she stared at me and sneered/ smirked. I would look away and talk to my boyfriend about very casual things like the cookies there or something about our cat and everytime I looked at sandwich or at her she would have this nasty expression. Afterwards she asked me if I was ok. I speak calmly and neutrally, pretty laidback and this hasn’t happened to me before. I said yea and she stood by the other cashier while she rang us out and stared.
This isn’t a big deal but it was an uncomfortable experience to say the least.
submitted by /u/blackwildfire777
[link] [comments]
Upcoming webinar with Webex by Cisco – looking at conversational messaging for CX
On Wednesday 19th October at 3pm GMT, CXM have the privilege of hosting a free online webinar with Webex by Cisco. This exciting new learning opportunity will be looking at ‘How conversational messaging is transforming CX’, with speakers David Creasey-Benjamin from Webex CPaaS Solution, and Ephraim Muvirimi, Global Contact Center Lead at MSI Reproductive Choices. What is conversational messaging?…
The post Upcoming webinar with Webex by Cisco – looking at conversational messaging for CX appeared first on Customer Experience Magazine.
This week in CX: Cisco, Royal Mail, and Optimizely
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Cisco’s newest report on consumer privacy, new tools to enhance customer service calls within the call and contact centre industries, Optimizely’s new tool for customer personalisation, and the latest updates from the cost-of-living crisis’ business impacts. Key news In case…
The post This week in CX: Cisco, Royal Mail, and Optimizely appeared first on Customer Experience Magazine.
“America’s favorite pie”
That’s what it said on the side of the tractor-trailer on the highway. Since 1924, they’re almost 100 years old. But it’s unlikely that it’s everyone’s favorite. Being everyone’s favorite is such an attractive goal, and almost impossible to achieve. Ask someone about their favorite pie and they’ll talk about the one they ate as […]
6 Ways to Reduce Call Center Shrinkage
Reducing call center shrinkage sounds like a no-brainer. If you schedule enough
The post 6 Ways to Reduce Call Center Shrinkage first appeared on Fonolo.