How to implement data-driven decision making through Supply Chain 4.0
The retail industry has become accustomed to dealing with disruption over the past few years. COVID-19 lockdowns brought about unpredictable challenges, such as overstocked warehouses, port issues and order cancellation due to suppliers shutting down. This has continued into 2022. Retailers were braced for the fresh challenge of updating their business models to keep up…
The post How to implement data-driven decision making through Supply Chain 4.0 appeared first on Customer Experience Magazine.
How many good days?
Decisions and crises and moments of significant effort and risk can be stressful. But the challenge of a stressful day is rarely directly related to today, it’s about tomorrow or years from now. Which means that pushing your way through some critical choices now will probably pay off in far more good days later. How […]
Product idea: Talking discs
Many offices and public settings are putting up clear plexiglas barriers to insulate staff from the spread of disease. While we can easily see through these partitions, it ends up creating a lot of yelling. What if there were a disc, about the size of a hockey puck and the thickness of a few coasters… […]
Resale value
It’s hopeful to believe that the NFT, baseball card or even car that we next purchase is going to go up in value. It probably won’t. The secret is to only acquire things where the resale value doesn’t matter to your overall satisfaction. That’s one reason there’s a huge difference between investing in stocks and […]
Dawani’s Law
“The number of people who say that Moore’s Law can’t continue doubles every 24 months.” Even if you don’t understand this at first, it’s worth a second to understand it. Moore’s Law, now nearly sixty years old, describes a simple engineering fact that has changed the life of everyone on the planet. The number of […]
This week in CX: Odigo, Authenticx, and Qualtrics
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at a new product from Qualtrics, the launch of a new digital company, new M-Cube research into Gen-Z shopping attitudes, and the latest business updates from the cost-of-living crisis. Key news Odigo has been named a global leader for the third consecutive…
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Call Center Security: A Guide to Keeping Your Data Safe
Protecting your customer and company data is a huge task. Understand current threats, and discover the tech and tools you need for better call center security.
The post Call Center Security: A Guide to Keeping Your Data Safe first appeared on Fonolo.
The obligation of the honest skeptic
Objections are helpful. We object by holding back action or support because we question one or more pieces of data. But the other half of this is the obligation: if the data ends up meeting the standard of proof we set for it, we have to change our minds and spend as much energy supporting […]