Giving it a second thought
Some problems lend themselves to reexamination. A second, third or even fourth thought is productive, because our initial impulses might not reflect our best effort at understanding the nuances of the situation. But many problems simply create more thoughts, without productive output. As we confront something that is unlikely to have a simple or productive […]
Winners announced for Gulf Sustainability Awards™ ’22
Dubai, October – The GSA™ programme concludes another successful year, after bringing together top organisations across the Gulf region to recognise the best sustainability initiatives. On October 24, the event took place at the Conrad Hotel and Fairmont Hotel, with the judges watching and scoring the presentations during the day and the Awards ceremony in the afternoon. …
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Winners announced for Gulf Sustainability Awards™ ’22
Dubai, October – The GSA™ programme concludes another successful year, after bringing together top organisations across the Gulf region to recognise the best sustainability initiatives. On October 24, the event took place at the Conrad Hotel and Fairmont Hotel, with the judges watching and scoring the presentations during the day and the Awards ceremony in the afternoon. …
The post Winners announced for Gulf Sustainability Awards™ ’22 appeared first on Customer Experience Magazine.
It’s not the last mile
It’s the first mile. Big tech likes to talk about the last mile problem–how to get a wire, a system or a concept from where the nodes are easy to plant to where people actually are. As if the hard part is what they’ve already done, and now it’s just the last little bit… None […]
4 Key Contributors to Call Center Absenteeism and How to Address Them
To fully grasp where your call center stands in terms of attendance, you’ll need to understand the biggest factors contributing to absenteeism.
The post 4 Key Contributors to Call Center Absenteeism and How to Address Them first appeared on Fonolo.
Perfect might be the enemy of good in group dynamics and choice making
When one person needs to fix a wall, adjust a cabinet or choose what to serve for dinner, they can optimize their choice. Make appropriate trade-offs. Take responsibility for the path chosen. But when a group of people are asked to do the same thing, it’s easy to err on the side of the pursuit […]
Webex’s guide to conversational messaging can enhance brand interaction
Our world is becoming increasingly digitised by the minute. Organisations that aren’t embarking upon digital transformation will be left behind by consumers. The way we interact with consumers has progressed massively. Conversational messaging through digital communication channels is on the rise. Are you on board with it? What is conversational messaging? According to Webex research, over…
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D&I manager: a guide to the emerging job role
At the beginning of 2022, LinkedIn released the job roles growing in demand. This revealed the top 25 fastest-growing job titles over the last five years. A unique and necessary position that stood out to us was of a Diversity & Inclusion (D&I) manager. LinkedIn also found the following statistics on the job role: The current…
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Culture of belonging: the importance of community in the CX workforce
Nearly half of global customer experience (CX) employees say they hate the time pressures, inconsistent expectations, and health and safety concerns related to their job. They crave clearer expectations, better working relationships, and more support. New research shows that employers are beginning to respond to those preferences. Roughly 74% of 800 global CX leaders surveyed by MIT Review Insight say their…
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Developing a total experience (TX) strategy framework
Total Experience (TX) bridges user, customer, and employee experience disciplines into one transformational experience. This experience unifies every customer touchpoint; aligns the brand across every channel; harmonises business functions; and establishes trust within every possible journey. A TX strategy is focused on the goal of creating stronger, holistic experiences for anyone who engages with your…
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