Improving donor experiences for charities: easing demand for the third sector
No sooner had charities weathered the impact of the peak-pandemic years, they now find themselves facing another huge challenge. The cost-of-living crisis is hitting us all hard. But could focusing on improving the customer experience that donors receive be the answer? A donor is a customer like any other – they are paying out money. Because…
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Using emotional engineering to keep your customer invested long-term
Emotional engineering is a fairly simplistic concept, but can have fantastic long-lasting impact. If you want your business functions, design and customer engagement to stand out, you’re in the right starting place to make that happen. Emotional engineering is an ingenious way to create an emotional connection with your customers. This should drive an overall…
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The magic of placebos
One of two things is true: A placebo is a force beyond understanding, one that is capable of disappearing when we do the appropriate double-blind tests and has mechanisms that defy our knowledge of the laws of physics. Or… A placebo is a prompt for our subconscious to do the hard work of healing our […]
This week in CX: AI and ML continue to play a key role in business development
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at Sitecore’s new OpenAI integration, the latest data perspectives on in-store omnichannel strategies, and the data on supermarket grocery spending over Easter, provided by Kantar. We’ve also done a little bit of experimenting with a new AI chatbot!…
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The braid out of balance
There are three strands, present for most everyone: Power (sometimes seen as status, or the appearance of status) Safety (survival and peace of mind) Meaning (hope and the path forward) The changes in our media structure, public health and economy have pushed some people to overdo one or the other and perhaps ignore a third. […]
Zipy Plug & Play, a chrome plugin powered by ChatGPT
Attention here! Super stoked to share that we are live on Product Hunt with Zipy Plug & Play, a ChatGPT powered chrome plugin, which helps save churn, customers, and sleepless nights for your engineering, support and growth teams.
Here’s our link – https://www.producthunt.com/posts/zipy-plug-play-powered-by-chatgpt
Eagerly awaiting your feedback and support on Product Hunt. 📷 Please note anyone can use this Plugin for FREE. Do feel free to forward and spread the word.
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Explaining it to a kid
It can be difficult. Explaining atoms or molecules, or decision making, or what you do at your job… The reason that it’s difficult is that in order to explain something, we need to really understand it first. Not simply be able to do the task or ace the test. But understand. And the reason we […]
Preparing for a CX manager job interview – what have you found helpful?
Hi CX community! I’ve written a guide to help people prepare for a job interview as a CX manager, and I’m keen to find out what other tips employers and job applicants have found useful during the recruitment process.
One thing that popped up in a lot of conversations is the difficulty in highlighting your own achievements. I thought an example of problem-solving would be a good starting point, but would be great to hear what others think.
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Can Call-Backs Do More For Your Contact Center?
Using call-backs to eliminate hold time for your customers is an easy
The post Can Call-Backs Do More For Your Contact Center? first appeared on Fonolo.