And what if you can’t tell?
Our stories about brains are all invented. If a stunning surrealistic painting turns out to have been painted by an elephant or a toddler, does that make it less beautiful? If an essay on the nature of reality was written by GPT-3 or a Tufts scholar, does it matter? There are people who have no […]
Attention, trust and GPT3
When AI is smart enough to write an essay, then what happens? GPT3 is back in the news, because, as expected, it’s getting better and better. Using a simple chat interface, you can easily ask it a wide range of questions (write a 1,000 word essay about Clara Barton) that certainly feels like a diligent […]
Don’t let a story get in the way
The thing is that facts almost never get in the way of a good story. Because a good story feels true. A good story resonates. A good story is based on our feelings, long-held and hard-earned. A good story sticks with us, regardless of the facts. If I bring facts to rebut your story, they […]
The best job you ever had
Would you fill out this simple, quick and informal survey for me? We spend most of our lives at work. And yet we don’t spend much time talking about it the opportunity to make it worthwhile. Thanks.
This week in CX: KIA’s transformation, the shopping experience, and 2023 banking
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the shopping experience, KIA’s new CX journey, European retailers’ prep, new banking predictions for 2023, and a report on product-led business growth. Key news Chattermill have announced that they have raised a $26 million Series B funding round. This will…
The post This week in CX: KIA’s transformation, the shopping experience, and 2023 banking appeared first on Customer Experience Magazine.
“You’re right”
If a customer, a colleague or a friend is generous enough to share their feelings, those feelings are what they are. We might disagree with the assumptions that led to those feelings. But acknowledging that the feelings are real is a great place to begin a conversation. “You feel this way” is not the same […]
The eggplants before Richard Nixon
For thousands of years, eggplants have had ‘features’ like this. But once we learned what they resemble, we can’t unsee it. It used to be a weird shape for a vegetable, but now it looks eerily like a former President. Once we find a hook, we can’t forget it. Our job as story tellers is […]
4 Effective Contact Center Development Ideas
Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact
The post 4 Effective Contact Center Development Ideas first appeared on Fonolo.