Staring at decisions
Soap is 85 cents a bar or two for a dollar. Which should you buy? It depends. It depends on how much space you have, whether you like this brand, how full your cart is and whether or not you’re sure if the person who sent you to the market wants you to buy two. […]
The next big thing
This is the season for all the lists–the hot authors, singers and restaurants in any given genre. If you’re on the list, congratulations! You’re the next big thing. For now. But the truth of the next big thing is that you can’t stay that way. The hot bands of yesterday aren’t hot the same way […]
Slow modems
The internet doesn’t have to be this way. It seems like the structure we live with and struggle with and sometimes work against is pre-ordained and obvious, but much of it is the result of the origin of the consumer net. Slow modems in particular. When the WELL and AOL and other services began to […]
CXMStars™ 2023 is here!
Customer Experience Magazine is delighted to announce that CXMStars™ 2023 is now open for entries! This is the fourth year that we have celebrated the Top 50 CXM Stars from across the globe. We’re so excited to invite you to submit personal entries or nominate professionals and influencers. This is the time to celebrate those who…
The post CXMStars™ 2023 is here! appeared first on Customer Experience Magazine.
Little screens and productivity
If you want reach and engagement, optimizing for small screens is usually the way to go. There are more mobile devices in the world than we can count, and large numbers of people spend their days consuming content from the palm of their hand. But productivity? In just about every context I’m aware of, important […]
This week in CX: developing the role of digital CX, and Christmas employee standards
Happy Friday! And welcome to the final news roundup of 2022. Thank you all so much for supporting CXM’s news coverage that we launched earlier this year. We will be back on 6th January! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re focusing on digital CX – including the…
The post This week in CX: developing the role of digital CX, and Christmas employee standards appeared first on Customer Experience Magazine.
7 Highly Effective Call Center Improvement Strategies
Looking to take your call center to the next level? We have the answers: find out how you can improve your operation this year!
The post 7 Highly Effective Call Center Improvement Strategies first appeared on Fonolo.
Prompt engineering
It began with what bosses needed to say to get workers to do what they needed done. And then it became widespread, because typing the right things into Google makes it more likely you will find what you’re looking for. (True aside: When I worked at Yahoo, they had a secret list of the 100 […]
Sooner or later…
Random events are unevenly distributed and rarely arrive on time. Resilience and frequency increase the chances that the break we are hoping for will arrive when we need it. The resilience to keep at it so that we can live with later instead of sooner. And the frequency of interaction and shipping so that we […]
Course Customer Health Scoring – Need feedback and improvement ideas
Hi community, we created a holistic course on how to set up your own Customer Health Score model using integrations from CRM in a simple way. Because we saw the manager had difficulty figuring out in this all formulas and metrics, and we want to help build a useful tool for data-driven decisions.
It would be great to hear feedback from the community about the course description, an agenda, and maybe you’ll add something.
Link for the course: https://try.revos.ai/customer-health-scoring-course
Thank you in advance.
Have a good day!
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