CX Demo

Category: Customer Experience

All about Customer Experiences that you ever wanted to know

  • Howard Behar, the Former President of Starbucks talks about Culture, Business, and Growth

    submitted by /u/Press1ForNick [link] [comments]

  • Pareto optimality

    It’s easier to understand than it is to say.

    The baker and the blacksmith should trade. The baker can make a loaf of bread more easily and efficiently than the blacksmith, and the blacksmith would ruin her productivity if she stopped making rakes and horseshoes in order to put a loaf in the oven.

    If someone over there can do their particular work efficiently, and you can trade your particular work to them, everyone comes out ahead. It works even if the intermediate step is using cash. Sell your services to one person, use the cash to buy something from someone else.

    And yet–freelancers have trouble trading. We think we should do every job ourselves. That’s not only non-productive, it reduces the magic we have left for the work that only we can do.

  • Humans are NOT Logical (Here’s Why)

    submitted by /u/Press1ForNick [link] [comments]

  • Recssions Have Advantages (Here’s Why)

    submitted by /u/Press1ForNick [link] [comments]

  • Customer Experience Leaders are Given Responsibility Without Authority

    submitted by /u/Press1ForNick [link] [comments]

  • Companies are Trying to Interrupt Your Habits (Here’s Why)

    submitted by /u/Press1ForNick [link] [comments]

  • Hustles end badly

    “They can always say no” is the mantra of someone who is hustling for attention, promo or a sale.

    But when you hustle a colleague or a friend, they can tell. They can tell that you’re being selfish, angling for a short-term win and trading something precious for something now.

    When we ask someone to do something for us that we wouldn’t recommend they do for someone else, an important bond is lost.

    Hustle belongs in hockey.

  • Virtually no one

    Compared to the overall population, virtually no one built Wikipedia, virtually no one voted for that senator and virtually no one starts a business. Virtually no one cares enough to help a stranger in need, and virtually no one leads the way.

    And that’s okay.

    Because virtually no one is enough.

  • This guy can’t handle people reviewing his unfriendliness

    submitted by /u/coexistentrhubarb [link] [comments]

  • Arguing for inaction

    …is surprisingly easy.

    “We’ve done all this work and things haven’t gotten better,” so, apparently, we should stop trying and go back to what we were doing.

    “We’ve done all this work and things are getting better,” so that means that there’s no need to keep trying and we can go back to what we were doing.

    The status quo might not be ideal, but if we’re afraid of change, if we focus on the costs of doing the work to make things better, it’s tempting to simply stay still.

    And the real fears of change are that it might work (which is scary) and that it might not work (which is heartbreaking).

    Easier to do nothing and simply settle.