Category: Customer Experience

It’s easier to understand than it is to say. The baker and the blacksmith should trade. The baker can make a loaf of bread more easily and efficiently than the blacksmith, and the blacksmith would ruin her productivity if she stopped making rakes and horseshoes in order to put a loaf in the oven. If […]

submitted by /u/Press1ForNick
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submitted by /u/Press1ForNick
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submitted by /u/Press1ForNick
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submitted by /u/Press1ForNick
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“They can always say no” is the mantra of someone who is hustling for attention, promo or a sale. But when you hustle a colleague or a friend, they can tell. They can tell that you’re being selfish, angling for a short-term win and trading something precious for something now. When we ask someone to […]

Compared to the overall population, virtually no one built Wikipedia, virtually no one voted for that senator and virtually no one starts a business. Virtually no one cares enough to help a stranger in need, and virtually no one leads the way. And that’s okay. Because virtually no one is enough.

submitted by /u/coexistentrhubarb
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…is surprisingly easy. “We’ve done all this work and things haven’t gotten better,” so, apparently, we should stop trying and go back to what we were doing. “We’ve done all this work and things are getting better,” so that means that there’s no need to keep trying and we can go back to what we […]