CXM’s top 10 articles on thoughtful CX leadership
What is your definition of a leader? Taking responsibility for translating a vision into action and providing people with conditions to do what they do best is a privilege. However, many leaders misunderstand and misuse the term leadership for a position. Meanwhile, it is an act of empathy, wisdom, and vulnerability. It takes valuable attributes…
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Build a new one
Entrenched cultural organizations and icons feel more permanent than they are. Network effects, brand power and the status quo can seduce us into believing that we’re stuck with what we have, but things are rarely as permanent as they appear. James Bond is bloated and dated. Idris Elba deserves the role, but that’s unlikely to […]
Just in time
You may have noticed that when you eventually find something, it’s in the last place you looked. Mostly because after that, you stop looking. And when a long-awaited moment finally arrives, the respite comes just in time, when we’re at the end of our rope. That’s largely because if we give up before then, it […]
Patterns, culture and theft
AI is here, and it can (or soon will) be able to draw, code, or write with more skill than most of us. It’s tireless, very fast and very cheap. Understandably, some creators are up in arms. They say that if an AI is trained on their photographs, their architectural designs or their cartoons, it’s […]
This week in CX: hybrid working is gaining more support, Amazon employee cuts & Qualtrics survey
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. And welcome to the first news coverage report of 2023! This week, we’re looking at new data that is supporting hybrid working. This includes evidence of a Tuesday-to-Thursday work week and current commuting issues driving workers to the trending model. New Qualtrics research…
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Reddit Stories YouTube Channel
I couldn’t find anything in the group in terms of whether a post like this is allowed or not, but thought I’d give it a try! I recently started a YouTube channel called Reddit Readings where I share stories from subreddits like this one, and cover Reddit stories around AITA, Petty Revenge, Family Drama, Bridezillas, etc. I would love for those to subscribe who are looking for these stories in an audio format for times where they are not able to log onto Reddit to read the amazing stories people share!
submitted by /u/shiru_007
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On this date
Something extraordinary happened. A record became a hit, a new technology was proven to work, someone raised their hand and asked an important question… On this date, someone took a chance, connected, opened a door or showed up with generosity. We can celebrate each of these momentous events today. The best way is by doing […]