Category: Customer Experience

What is your definition of a leader? Taking responsibility for translating a vision into action and providing people with conditions to do what they do best is a privilege. However, many leaders misunderstand and misuse the term leadership for a position. Meanwhile, it is an act of empathy, wisdom, and vulnerability. It takes valuable attributes…
The post  CXM’s top 10 articles on thoughtful CX leadership appeared first on Customer Experience Magazine.

Entrenched cultural organizations and icons feel more permanent than they are. Network effects, brand power and the status quo can seduce us into believing that we’re stuck with what we have, but things are rarely as permanent as they appear.

James Bond is bloated and dated. Idris Elba deserves the role, but that’s unlikely to happen. But Netflix could create a competitor, start with the old playbook but build something new, something more modern.

College accreditation leads to bureaucracies and huge costs. But new ways of delivering learning can upend a hundred years of a dominant system.

The Olympics and FIFA are corrupt and built on old models of media and geography. New ways of organizing and amplifying talent could create a powerful force for change.

Social networks like Facebook and Twitter seem like they will last forever. Until they don’t.

Nothing much changes until someone cares enough to build an alternative.

You may have noticed that when you eventually find something, it’s in the last place you looked. Mostly because after that, you stop looking.

And when a long-awaited moment finally arrives, the respite comes just in time, when we’re at the end of our rope. That’s largely because if we give up before then, it never arrives, and because we can probably stick things out longer than we’d like to believe.

Waiting for the hero to save us just in time isn’t nearly as productive as realizing that we have agency. We have the agency to quit when it makes sense to quit (ignoring sunk costs) and we have the agency to dig in deeper when it really matters (acknowledging that it might not work).

When help does arrive, just in time, it’s worth celebrating.

submitted by /u/Press1ForNick [link] [comments]

submitted by /u/Press1ForNick [link] [comments]

submitted by /u/Press1ForNick [link] [comments]

AI is here, and it can (or soon will) be able to draw, code, or write with more skill than most of us.

It’s tireless, very fast and very cheap.

Understandably, some creators are up in arms. They say that if an AI is trained on their photographs, their architectural designs or their cartoons, it’s a form of theft.

This doesn’t hold up.

If an art student studies all of Picasso’s 10,000 paintings and then creates a new painting that is clearly based on them, we call this the advancement of culture. The same is true if a writer uses a word that was coined by Shakespeare, or if a graffitist is clearly inspired by Shepard Fairey.

That’s how culture evolves. Taking an idea isn’t theft. Taking an idea is an oxymoron. Ideas belong to all of us.

We couldn’t and wouldn’t have it any other way. There’s no way to bake a cake, drive a car or write a sentence without using what came before.

GPT and other AI tools don’t actually know anything. They’re pattern matchers and pattern extenders. And those patterns are called culture.

(Aside: There’s a difference between copyright and trademark. Copyright is a small carve out to protect the actual craft of creativity and its specific outputs. Trademark is a way to signal to the world who made something. If someone uses AI to copy an artist’s style and then tries to pass it off as coming from the artist, that is theft. Theft of trademark. Different discussion for another day.)

If a computer or a person steals your style, it’s an indication that you’ve made an impact on the culture. And the only response is to dig deeper and make another impact on the culture, not try to carve out your contributions to our shared modes of interaction.

The only thing that allows creators to create is the work that came before. When we create, we add to that work so that others can do the same.

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. And welcome to the first news coverage report of 2023!  This week, we’re looking at new data that is supporting hybrid working. This includes evidence of a Tuesday-to-Thursday work week and current commuting issues driving workers to the trending model. New Qualtrics research…
The post This week in CX: hybrid working is gaining more support, Amazon employee cuts & Qualtrics survey appeared first on Customer Experience Magazine.

I couldn’t find anything in the group in terms of whether a post like this is allowed or not, but thought I’d give it a try! I recently started a YouTube channel called Reddit Readings where I share stories from subreddits like this one, and cover Reddit stories around AITA, Petty Revenge, Family Drama, Bridezillas, etc. I would love for those to subscribe who are looking for these stories in an audio format for times where they are not able to log onto Reddit to read the amazing stories people share! submitted by /u/shiru_007 [link] [comments]

Something extraordinary happened.

A record became a hit, a new technology was proven to work, someone raised their hand and asked an important question…

On this date, someone took a chance, connected, opened a door or showed up with generosity.

We can celebrate each of these momentous events today. The best way is by doing it again.