Using text/SMS messages and AI assistance to retain iGaming customers
Most iGaming companies are familiar with the competitive nature of competition and the fickle nature of players. While a good marketing and retention strategy incorporating the paradigms of ESG – Environmental, Social, and Governance – would better solidify the customer staying power, it is in communications that most fail to meet the success margins. All…
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How to start a trading career
A trading career sounds like a dream for a lot of people. Working out how to trade forex and potentially make a profit can be a way to make a flexible living while working from home – or even while you are travelling to other locations. It isn’t easy to turn trading into your career,…
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And also convenient
If you want a breakthrough, or something at the top of the rankings, or a skill that few have, or the chance to build something you’re proud of… It doesn’t pay to also require that it be convenient.
Culture trip: poker rules in Australia
Gambling has long been rooted in the culture of Australia and is something that citizens are proud to partake in. With a 90% participation rate amongst Aussies, these bets total an astonishing $20 billion yearly! Most cities contain some form of casino or gaming center as evidence of this fact. Australia has solidified its place…
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Rude customer wants product service without of warranty. He threatens to shame the company through social media reviews with my name in them.
Hey,
I work in customer service for computer gadgets retail.
The customer got an out-of-warranty defective router.
The customer is threatening to help him, even though I cannot do anything without a warranty. How should I respond to claims like this from customers?
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3 Ways to Use Artificial Intelligence in Your Call Center
Wondering how to use artificial intelligence (AI) in your call center? It’s
The post 3 Ways to Use Artificial Intelligence in Your Call Center first appeared on Fonolo.
The end of the high school essay
Good riddance. There’s not a lot of evidence that getting good at writing book reports or regurgitated essays under typical high school conditions leads people to success or happiness later in life. When typing became commonplace, handwriting was suddenly no longer a useful clue about the background or sophistication of the writer. Some lamented this, […]
Customer timeline planning can be beneficial to strategise your business
It’s important to track your customers’ interactions with your business. A customer timeline runs right from their first point of contact, up to their most recent purchase. This process of customer brand engagement is referred to as a customer timeline. It is so significant to track and keep record of your customers’ timelines as they…
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The myth of luxury goods
Luxury goods are items that are worth more (to some) because they cost more. The cost itself is the benefit that is being sold. There used to be a correlation between superior performance and price. In 1900, an Hermes saddle or a Louis Vuitton trunk was arguably better built for the work it was put […]
6 trends that will shape the world of work in 2023
Over the past few years the way we work has transformed. This will continue to be the case in 2023 with more companies adopting a gig model. For many people, the gig economy is a vital source of income, especially now with increasing pressure from the cost-of-living crisis. On the other hand, quality customer service will be…
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