Amazon Smile gets a frown
I’m pretty sure how the first meetings went almost a decade ago: “Well, we’re paying our affiliates 5% for referrals. If we pay charities a tenth of that and call it a donation, it’ll be great PR and we’ll also make a profit on every sale because we won’t need to pay a full commission…” […]
Why Call Center Retention Matters
If call center retention keeps you up at night, you’re not alone.
The post Why Call Center Retention Matters first appeared on Fonolo.
B2B SaaS Customer Journey Mapping
Customer journey mapping allows businesses to gain insight into how their customers interact with their products. You can compare your customer’s journey to the common journeys of other customers or use it to ensure that the customer experience is as good as possible at all stages of the process.
Read More –> https://medium.com/@rkoleta/b2b-saas-customer-journey-mapping-edcba5d39ff5
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Time to choose your CXMStars™ winners! Voting now open
This year’s initiatives have been excellent. All entrants have done an incredible job. It was not easy to narrow down all nominees to just 50 finalists. But we’ve done it! The top 25 for each category has been shortlisted. However, this is not the end. We’re far from it. We need your help to rank…
The post Time to choose your CXMStars™ winners! Voting now open appeared first on Customer Experience Magazine.
Introduction to the rules of Australian football: everything you need to know
Australian football is a sports game usually played by two teams of 18 players. Points are scored either for kicking the oval ball into the central goal post, which is six points, or for kicking the ball into the central outer post, which gives a single point. Scoring the ball between the central outer post…
The post Introduction to the rules of Australian football: everything you need to know appeared first on Customer Experience Magazine.
Typist/Hypist
Not that long ago, you could make a living as a typist. Technology keeps changing the world. Now, you’re more likely to find a job doing something that seems a lot less mechanized. But that too will be programmatic soon enough. PS here’s an important new book about perfectionism.
There are no stupid mistakes
There are mistakes. These are moments when reality teaches us something. And there’s stupid. This is what happens when we refuse to learn from our mistakes. “Don’t be stupid” is a fine mantra. It’s particularly apt when talking about cultural forces, political agendas and our thoughtless impulses. It’s also useful to remember to “make productive […]
How Artificial Intelligence is Changing CX in the Contact Center
If there’s one thing managers need to understand about digital transformation, it’s
The post How Artificial Intelligence is Changing CX in the Contact Center first appeared on Fonolo.
Jumping to conclusions
Maybe one piece of information is insufficient to get from where you were to where you just ended up. When we gradually walk our way to conclusions, we’re a lot more likely to find something useful. Leaping is best reserved for generous acts.