Reimagining cities in a few simple questions
What would happen if public transportation were free? What if it were paid for by congestion pricing, digitally implemented? What if public toilets were safe, beautiful, well-appointed and consistently maintained? What if there were a tax on empty storefronts, payable after three months of vacancy? Shortly after the invention of the car, society made many […]
Get ahead of this year’s trends with the Freshworks CXM webinar
We are delighted to announce that on Wednesday 22nd February 2023, CXM will be hosting a great webinar with Freshworks! Our webinars are never one to miss with a great cohort of incredible speakers sharing their perspectives and insights. And this is no exception. Will you be there? What to expect In the first few months…
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Don’t know, don’t care
Clients and customers can be frustrating. Perhaps they don’t know what you know. Perhaps they don’t care. It’s possible to educate and inspire. It might be more productive to find the few that want to go where you do.
The Ultimate Guide to Call Center Training
Call center training has always been one of the key pillars of
The post The Ultimate Guide to Call Center Training first appeared on Fonolo.
Get/Want/Have To
Get to, want to and have to are an endless braid. How much of our time do we spend on each? Have to is often up to someone else. The things we’re required to do by the system or the people in it. Get to is a matter of perspective. Trust and health and leverage […]
Population and big innovations
It’s tempting to embrace the meme that the best way for humans to solve the big problems in front of us is to increase the population, perhaps dramatically. The thinking goes that people are the ones who can solve problems, and more people give us more problem-solvers. This doesn’t hold up to a reductio ad […]
The coming ubiquity
The fuss about AI might be mis-focused. It’s easy to point to a computer-created essay, song or illustration and find the defects or errors. Given hard work by 1,000 trained people, it’s likely that a human could make something more useful or inspired than a computer could. But the real impact of AI isn’t going […]
New ways to codify purpose
And then what happens? Many small businesses start with generosity and good intent at their core. But it’s a rough ride, and especially when outside funding is involved, it’s easy to get seduced by the bright lights of Milton Friedman and an obsession with short-term profits. Over time, purpose starts to fade. The urgencies and […]
Hobson’s choice
…is no choice at all. The stable owner gets to pick which horse you get. Take it or leave it. Some people prefer this. It means that we’re off the hook and not responsible. It relieves us of the emotional labor of choice. Let someone else worry about it… And so we give up our […]
Pay what you want
It’s a fascinating payment model. For digital goods and other transactions where the marginal cost of one more sale approaches zero, “pay what you want” exposes how complicated the story we tell about money can be. When we add in the charity component, it becomes even more layered. The Best of Akimbo (volume 1) is […]