Three Lessons From Leaders on Adapting During the Pandemic
I recently interviewed three, extremely driven women who are making a big impact in their roles. I’m sharing key takeaways from my interviews with Aisling Hassell, VP of Community Support at Airbnb, Chelsie Rae Lee, Chief Revenue/Customer/Innovation Officer at SnackNation, and Barbara C. Morton, Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs.
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5 Keys to Hiring Customer Service Frontline Reps During COVID-19
In this guest post, Niraj Ranjan, CEO & CO-founder of Hiver, describes the five keys to hiring frontline service reps. This is essential, because as I have said before, your front line represents your brand to your customers.
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5 Must-Hear Conversations About Leadership and Relationship-Building
Throughout these uncertain times of the pandemic, I’ve been fortunate to bring you conversations with incredible business leaders, authors, and experts on my podcast, The Chief Customer Officer Human Duct Tape Show, and on LinkedIn Live. These individuals have all had insightful advice and anecdotes to help us think through how to approach current business models and future ones, given how rapidly things are changing in the world. I’ve gathered some quotes and key takeaways from a few of the folks I’ve recently spoken with.
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4 Experts Share Their Advice on Cultivating the Well-Being of Your Organization’s Stakeholders
A round-up of a few LinkedIn Live conversations with C-Suite leaders, authors, and experts in their respective fields. These conversations span across a range of industries but tend to have an overarching theme that comes back to the importance of leadership bravery. As we continue to navigate through this pandemic and find new ways of operating our businesses, I encourage you to listen to the interviews below to glean advice that may be useful for you and your organization.
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This is the Time to Weave Humanity Into How Companies Operate and Earn Greater Growth
We have seen leaders around the world engage personally in the lives of their customers and employees. They have shed the corporate veneer and packaging to listen—really listen to understand people’s worries, concerns and shifting needs. What I hope is that these new instinctual behaviors become habits and they become a natural part of the way leaders lead.
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Audience Q&A: 5 Questions for Yamini Rangan, Chief Customer Officer of HubSpot
What has Yamini Rangan, chief customer officer of Hubspot, learned from this difficult time that she will take forward? In this article, Yamini answers several viewer questions we received but didn’t have time to get to during our live broadcast.
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H is for Heroes and Other Leadership Lessons from Seth Godin
Seth Godin, leadership guide for the ages, influential writer, and author of 19 books, shared with us his thoughts on leading during this time, what it means to matter to your customers, and how to make a generous ruckus.
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