3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
We spent the last couple of months asking influencers and industry leaders… Continue reading →
The post 3 Reasons Why Agent Satisfaction is the New Customer Satisfaction first appeared on Fonolo.
CX Weekend Quote
“When you serve the customer better, they always return on your investment.” – Kara Parlin
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CX Engagement & Stats
37% of companies say they’re investing in customer experience because they’re losing business to their competitors.
Source: Acquia
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What You Need to Know: Customer Experience (CX) As We Move Forward
The global pandemic set the stage for something many of us weren’t ready to deal with on any level. Stay-at-home orders and quarantines tested people’s limits, requiring them to adapt to a new way of life. According to one survey, at least 35 percent of employers have noticed an increase in mental health support because of their employees’ social isolation and economic anxiety. With so many people feeling overwhelmed and worried about what happens next, it’s critical to understand that consumers now expect a customer experience that is genuine, seamless, and memorable.
Full Article: https://www.vonage.com.ph/about-us/vonage-stories/customer-experience-moving-forward/
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How Unified Communications Can Improve Customer and Employee Experience
The concept of unified communications entails the unification of communication channels within a single management platform. This will often include voice calls, text messaging, instant messaging, email, video calling, video conferencing, and so on. Unified Communications can also be integrated with other workplace processes to streamline operations.
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UJET Unveils Next-Gen Virtual Agent Solutions
The post UJET Unveils Next-Gen Virtual Agent Solutions appeared first on UJET.
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in… Continue reading →
The post 5 Retailer Survival Tips For Holiday Shopping Season 2020 first appeared on Fonolo.
Build Your Customer-First Foundation, Align Your Team, and Unite the C-Suite with Data-Backed Insights
During my conversation with Camille Harrison, SVP & COO of Guidewell Commercial Market, and Guidewell Innovation, we discuss the importance of not “boiling the ocean” when it comes to implementing change, and Camille shares some of the techniques she’s used to unite folks across her organization, including the C-Suite, in order to move the customer-first work forward.
The post Build Your Customer-First Foundation, Align Your Team, and Unite the C-Suite with Data-Backed Insights appeared first on Customer Bliss.
3 Ways To Evolve The Customer Experience For Midsize Companies
Most people can appreciate how companies are pivoting quickly to meet current demands. But behind the scenes is data and the predictive analytics that provide the insights needed to help ensure customer experiences are perfectly aligned with customer value, preferences, and needs.
What does a data-driven, medium-size company look like? Here are three potential scenarios that I believe are potentially transformational.
- Raising the personalization bar to meet customer expectations
- Everything revolves around the holistic view of the customer
- Freedom of choice brings experiences that customers trust
Staying competitive against large companies requires medium-size businesses to create experiences driven by data. With the right technologies, that information can be translated into the convenient channels, fast delivery, and high-quality products and services that customers demand now and will expect in the years ahead.
Full Article: https://www.forbes.com/sites/sap/2020/10/22/3-ways-to-evolve-the-customer-experience-for-midsize-companies/#59bdabbf4b28
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