materialis domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /www/eksidoio_182/public/wp-includes/functions.php on line 612154% of C-level executives say they’ve lost eCommerce customers due to a poor customer experience.
Source: Marketing Sherpa
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Did you know that 33% of CEOs say their organizations are struggling to keep pace with the need to transform their businesses to stay competitive digitally?
Source: KPMG
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Customers demand faster and easier ways to interact with companies and solve problems. Read these 4 simple steps to effective customer engagement. To know more contact us on 9638899885 or visit our website.
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Businesses are opening back up, but that doesn’t mean we’re back to business as usual. At least for the near future, we will not be returning to the way “we always did it.” Businesses such as restaurants, gyms, hair salons—and just about every type of business that has walk-in traffic—will have to make adjustments to meet the new expectations of their customers.
Below are the three ways to prepare for the post-pandemic customer experience:
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Studies indicate a shift by executives to implement a cloud contact center and to hire proficient agents can have a positive impact on your bottom line. Improving employee experience and internal KPIs that rate agent interaction with their team, managers, tools, software, and facilities made available to them.
This can reduce agent turnover and demonstrate care for staff within the workplace or remotely. When companies satisfy the communication preferences of both employees and customers, they are empowered to deliver quality service and customers are largely satisfied.
Full Article: https://www.ringcentral.com/us/en/blog/how-to-deal-with-increasing-demand-for-digital-support/
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This year, the holidays are going to look very different from the… Continue reading →
The post How to Prepare Your Call Center for Shopping Season 2020 first appeared on Fonolo.
NEWS: cloud communications platform updates as well as partner expansions
Cloud communications provider Fuze this week launched several enterprise-grade enhancements to its cloud communications platform aimed at supporting scalability, flexibility, and productivity for a distributed workforce, Fuze said.
Customer engagement company Verint and Avaya this week expanded their partnership to integrate Verint Knowledge Management with the Avaya OneCloud CCaaS desktop app.
Customer experience intelligent company Calabrio this week announced a new version of its Calabrio One a workforce engagement management (WEM) web application suite that integrates technology from Teleopti, which it acquired last year.
Speech-to-text transcription service provider Otter.ai this week launched live video captioning for Zoom conference calls and webinars, following on the April announcement of Live Video Meeting Notes for Zoom.
BlackBerry last week announced the integration of its BlackBerry Dynamics apps with Zoom, to allow for added protection against cyber threats and corporate data leakage during videoconferencing calls, the company said.
Full Article: https://www.nojitter.com/cloud-communications/no-jitter-roll-cloud-platform-updates-integrations
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