materialis domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /www/eksidoio_182/public/wp-includes/functions.php on line 6121Enabling an increasingly agile workforce will be critical to success for many businesses post-pandemic. Especially for teams operating in customer-focused environments, being able to maintain an exceptional level of customer experience is paramount during this time of uncertainty, even when staff has transitioned to a Work From Anywhere approach.
But how can you set your staff and your business up for success and maintain high levels of customer experience when your employees are working from anywhere? Here are some ways:
– A combination of cloud and evergreen technology stack
– Action-driven insights and engagement with artificial intelligence, analytics, and machine learning
– A combination or total automation of low-value tasks
– Omnichannel capabilities demonstrated across all domains
Full Article: https://www.niceincontact.com/blog/enabling-an-agile-workforce-for-organisational-success
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A few weeks ago, I had the honour and pleasure of judging the 2020 UK Customer Experience Awards. This was my third year as a judge at this event and I was invited to chair the judging panel for the category ‘Customers at the heart of everything – Utilities and Housing Provider’. The first thing…
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Net Promoter Score is one of the most trusted and popular metrics used by brands to measure the health of their customer relationships. Businesses who experience high levels of brand advocacy have been shown to outgrow their competition by 2.5 times. A single NPS score has the advantage of letting businesses quickly gauge their overall health and…
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The post Why the Future of the Contact Center is Remote first appeared on Fonolo.
Today, the primary marketplace differentiator (the key competitive factor) is the experience. While many companies compete primarily on customer experience (CX), successful companies keep a keen eye on the intersection of brand experience (BX) and CX to ensure the two are aligned and unified.
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