materialis domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /www/eksidoio_182/public/wp-includes/functions.php on line 6121I recently had the pleasure of judging the UK Digital Experience Awards, in the Analytics and Use of Data category. After the scores had been submitted, the virtual awards ceremony was over, and we’d exited Zoom, I was struck by a feeling of recognition. It wasn’t a familiarity with the specifics of any of submissions I’d judged,…
The post 5 Lessons About DX Transformation I Wish I’d Learned Sooner appeared first on Customer Experience Magazine.
Maintaining CX excellence poses a challenge for all organisations regardless of the size. The equation to great CX might be simple – have a superb product and the right people who to sell it and business success is guaranteed. In reality, there are plenty of factors that make one organisation a champion in CX and…
The post How Championing CX Can Drive Business Success appeared first on Customer Experience Magazine.
Did you know that 28% of customer service leaders cite social media engagement and analytics as “top priorities” for their organizations in 2020?
Source: Acquia
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80% of customers say the experience a business provides is just as important as their product or service.
Source: Gartner
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Unprecedented? Strange? Unusual? Let’s be honest, there aren’t really the words to describe the bewildering and ever-changing face of 2020 for customer focused businesses. The customer that we all want to help and serve is changing as fast as the news agenda. Unsurprisingly there have been seismic shifts in consumer behaviour this year. People are…
The post Business Unusual: Time for Empathy, Flexibility, And Customer-First Experiences To Shine appeared first on Customer Experience Magazine.
Contact agents’ work is often thought of as synonymous with the physical contact centre. So, when the British government announced a lockdown at the end of March and most businesses had to empty their offices, customer service was instantly disrupted. The challenges were quickly identified. While most workers already had laptops and access to cloud-based…
The post Using Technology to Provide Agility to Contact Agents appeared first on Customer Experience Magazine.
