materialis domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /www/eksidoio_182/public/wp-includes/functions.php on line 6121Did you know that the average organisation analyses just 2 per cent of all customer interactions and it’s mostly for random checks? It’s become common knowledge that acquiring a new customer costs 25 times more than keeping an existing one. Yet, companies are still not utilising the data that’s provided by existing customers to calculate…
The post The Secret Behind ROI on CX: Harnessing the Power of Data appeared first on Customer Experience Magazine.
As new lockdowns come into effect, remote working is becoming more widespread again. Offices have been instructed to close in order to manage the spread of the virus. While some workers jumped at the opportunity to go back into offices when they re-opened, many UK employees who found remote working to be beneficial have been…
The post Why Workwear is Important for Remote Employees appeared first on Customer Experience Magazine.
When hiring new talent, it’s easy to get caught up in qualifications… Continue reading →
The post Why You Should Hire Agents Based on EQ Not IQ first appeared on Fonolo.
Hi CX lovers
Hello Gatsby lovers,
I wanted to let you know that we recently launched DXPReport.com, a weekly newsletter focusing on the Digital Experience Platform industry. Delivering a better customer experience is pretty much the driving force behind innovation in the DXP space, so we will be covering CX news, trends and opinions from time to time.
You can see edition #1 here (we’re sending out edition #4 on Monday 30th November): https://preview.mailerlite.com/m9k8r2
We’d love you to join us. Feedback and suggestions are also very welcome!
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Up until now, annual strategies for the busiest shopping period of the year have been set in stone, agreed months in advance. But in 2020, many retailers have been forced to concentrate on merely staying afloat as they grapple with the effects of the pandemic, often taking a massive financial hit. In the UK, consumer spending…
The post Customer Service Strategy Needs to Be Ready for the Holiday Season – Here’s What Has to Change appeared first on Customer Experience Magazine.
Millennial and Generation Z technology and communication preferences require customer service to move beyond omnichannel. And that’s just what we need to do to catch up to modern consumer behavior and expectations. Companies looking to truly differentiate and compete on experience must stay ahead of the curve — and the consumer.
With that in mind, here are five trends we’re seeing at UJET that will be shaping customer experience (CX) for years to come.
Full article: https://www.nojitter.com/contact-center-customer-experience/contact-center-modernization-5-cx-trends-2021
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