materialis domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /www/eksidoio_182/public/wp-includes/functions.php on line 6121Throughout this pandemic, businesses have been trying to get a handle on what the “new normal” needs to be for their customers’ experience today as well as tomorrow. Add to this challenge the clear and present need for businesses to keep their customers and employees safe and healthy, while providing experiences which are in tune…
The post The Importance of Real-Time Customer Feedback to Deliver on the Promise of CX in Our “New Normal” appeared first on Customer Experience Magazine.
The global pandemic has rapidly altered the way in which customers interact with brands. In-person interactions have been largely replaced by digital, telephone, and other contactless interactions. Significantly, instead of being able to choose how to interact, these changes have been forced upon customers, who have had to adapt. As customers make the transition to…
The post How to Drive Rich Customer Insight and Rapid Innovation in Turbulent Times appeared first on Customer Experience Magazine.
Anita Siassions, Founding & Managing Director at ManagingCX carefully analyses the state of CX in Australia in 2020, as well as the importance of CX leader’s peripheral vision. See the whole presentation and Q&A session below:
The post iCXTrendTalks: Anita Siassions, Founding & Managing Director, ManagingCX appeared first on Customer Experience Magazine.
As part of CXTrendTalks at the 2020 International Customer Experience Awards, Yusdi Santoso, Head of Customer CX, EMEA at Qualtrics focusses on three ways of finding ROI on CX in times of crisis and the transformative power of CX. See the whole presentation and Q&A session below:
The post iCXTrendTalks: Yusdi Santoso, Head of Customer XM, EMEA, Qualtrics appeared first on Customer Experience Magazine.
Amanda Riches, Senior Director Professional Services EMEA at Medallia discusses driving rich understanding and rapid innovation in context of today’s experience landscape. See the whole presentation and Q&A session below:
The post CXTrendTalks: Amanda Riches, Senior Director Professional Services EMEA, Medallia appeared first on Customer Experience Magazine.
Andreas Constantinides, Head of Messaging & Marketing at MoreThan160 talks about unique CX tools for exceptional CX, six categories of positive experiences and finally, explores three new “wow experience” contributors. See the whole presentation and Q&A session below:
The post CXTrendTalks: Andreas Constantinides, Head of Messaging & Marketing, MoreThan160 appeared first on Customer Experience Magazine.