materialis domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /www/eksidoio_182/public/wp-includes/functions.php on line 6121After a year of constant global disruption, consumer experience hasn’t completely changed shape — but it is looking distinctly different. As rolling lockdowns have limited real-world connection, technology’s role in brand interaction and purchasing has grown exponentially; sparking record levels of digital activity and fast-tracking ecommerce evolution by five years. These shifts will drive lasting…
The post Consumer Experience Has a New Look, Embracing It is Vital for 2021 Success appeared first on Customer Experience Magazine.
It’s always difficult to predict trends, especially during uncertain times. However, we’re… Continue reading →
The post How to Make Your Contact Center More Resilient first appeared on Fonolo.
In last week’s article, we focused on the practical steps brands can take to drive richer insights through understanding customer signals in a climate where the pandemic has altered the ways in which customers interact with brands. Capturing and analysing signals is, however, just one part of the picture. With this rapid pace of change…
The post How to Drive Rich Customer Insight and Rapid Innovation in Turbulent Times, part 2 appeared first on Customer Experience Magazine.
The deadline to enter the 2021 Gulf Customer Experience Awards is fast approaching, with just days left to put your organisation forward. Potential entrants have until this Thursday, December 17 to submit entries ahead of the Awards finals day on February 15, 2021, where finalists will be presenting their best CX initiatives LIVE online before…
The post Last Chance to Enter the 2021 Gulf Customer Experience Awards appeared first on Customer Experience Magazine.
Did you know that 66% of customers can’t remember the last time a business exceeded their expectations?
Source: Gartner
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Customer and workforce expectations are changing. Contact centre platforms need to change, too. Legacy on-premises software lacks business agility, support for today’s distributed workforce, self-service for customers and agents, and is expensive. Migrating to the cloud delivers better flexibility for the business, efficiency for agents, and support for customers. Moreover, with the right security tools in place, a cloud-based contact centre is the ideal way to keep business and customer information safe.
Full Article: https://www.uctoday.com/contact-centre/ccaas/business-is-all-digital-time-to-future-proof-your-contact-centre/
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