With the sound off
If you’re watching a YouTube clip or a talking head, you can probably tell whether or not you disagree with someone even with the sound off. And we judge a book or an article on the layout and appearance long before we’ve read all the words. Human beings invented symbolic logic to make complex arguments […]
Your top 50 CXMStars™ of 2023 have been chosen!🏆
As always, the process of choosing the top rankings for CXMStars™ is not a simple task. Luckily, this year, we had the great help of our esteemed judging panel. Now, their scores, along with the voting results are in. It’s time to announce the top CX professionals and influencers of 2023! It’s been a tough…
The post Your top 50 CXMStars™ of 2023 have been chosen!🏆 appeared first on Customer Experience Magazine.
“Home is wherever my cello is”
Ben Zander is bringing the Boston Philharmonic and Beethoven to New York in a few weeks. I’m excited to seem them in person, but it’s also streaming live. I hope you’re able to come. While his impact on the musical canon is legendary, Ben’s ruckus extends far into how we lead, how we live and […]
Quietly change it
When we think about altering a policy, a setting or even the outfit we usually wear, it’s easy to imagine that everyone is going to notice. In fact, almost no one will. That’s because no one cares about the noise in our head (or the actions we take) nearly as much as we do. You […]
![[link]](https://i.redd.it/l4xe7r6qhcha1.jpg){kind=link}
Cheating at golf
Someone who cheats at a friendly game of golf when nothing much is at stake–how can you possibly trust them with something important? And yet, organizations and individuals “cheat at golf” all the time. They put clever clauses in the fine print. Spam a media list. Conceal the long-term impact of short-term decisions. Steal your […]
This week in CX: the next advancements in AI; plus Google & Alida
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest moves from Meta, Google’s new step to make XR tools available to all, and a new update in the cryptocurrency world. Key news Freshworks has partnered with Meta! This week, Freshworks have announced their new…
The post This week in CX: the next advancements in AI; plus Google & Alida appeared first on Customer Experience Magazine.
Research on John Lewis’ brand identity, experience and satisfaction.
I am currently undertaking research as part of my MSc in Marketing Communications at Birkbeck University on the UK brand John Lewis. The research focuses on John Lewis’ brand identity, experience and satisfaction.
It would be great if you could complete the survey which will take no longer than 10 minutes. All answers will be kept confidential.
https://forms.gle/fXV1ohAb3PEXFNv77
Thanks in advance.
submitted by /u/FantasticPromotion34
[link] [comments]
The magic of a page a day
In 1979, the page-a-day calendar was born. It’s basically a book on its side, but the user rips off a page each day. My friend Michael Cader took this concept and ran with it, creating calendars that sold millions of copies. Of course, everyone knows what day it is, and if you really need to […]