Category: Customer Experience

Although selling yourself as a professional is an art you must learn, it does not mean your chosen career is destined to create your own business. Some careers offer great possibilities when you want to work as a freelancer. This unique feature allows us to create our own company after working under professional fees. However, so little…

The post Self-employment: which careers are ideal for opening your own business? appeared first on Customer Experience Magazine.

Awards International announces the start of its premium programme, the UK Customer Experience Awards, to recognise top results and achievements in CX across the United Kingdom. As of February 14, the fourteenth edition of UK CXA®is officially accepting entries. Organisations from the UK are invited to showcase their results and achievements, submit their application and compete for…

The post UK Customer Experience Awards 2023 – open for entries appeared first on Customer Experience Magazine.

Which automation solutions are best for your call center? We explore the best industry tools to help you streamline your operation.

The post Our Top 6 Picks for Call Center Automation Software first appeared on Fonolo.

The alphabet is a miracle, one that is compounded by books. And the lessons we learn from this cornerstone of modern culture apply to organizations, meetings, tech, politics and almost everything we do together. Your copy of To Kill a Mockingbird contains every single word that Harper Lee had in the edition she signed off […]

If ever there was a term suited to the times we live in, then surely “thrifting” is it. A recent report published by SAS highlighted the challenges retailers are currently facing. Consumers across the board are looking to cut back on non-essential spending. In fact, the survey found that 95% of respondents were more cost conscious than they were…

The post Can thrifting be incorporated into mainstream retail? appeared first on Customer Experience Magazine.

In recent years, Gen Z has become the driving force behind Valentine’s Day gift giving as the youngest working generation. Born between 1997 and 2012, this generation is one of the largest, most diverse demographics in the world, as well as the most tech-savvy. As Valentine’s Day approaches, young lovebirds will be on the hunt for the perfect present. Companies need to prepare for an influx of queries regarding everything from gift returns…

The post How brands can show love to Gen Z this Valentine’s Day and beyond appeared first on Customer Experience Magazine.

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Retail today is perhaps more complex than it has ever been. But giving customers the experience they now expect doesn’t have to be.  This year’s study revealed notable increases in consumers who are willing, prefer or have a growing affinity for self-service technology. From contactless and mobile “anywhere checkout,” to smart carts and digital kiosks. This…

The post What’s ahead for CX in retail in 2023? appeared first on Customer Experience Magazine.

Customer experience dimensions refer to the main areas that should be considered when developing a great CX strategy. These dimensions should be the focus areas for building customer experiences that will be great for your consumers. As a result, your business will flourish with a cohort of loyal customers.  We all know that there is a…

The post The ultimate, all-encompassing list of customer experience dimensions to help you succeed appeared first on Customer Experience Magazine.