Category: Customer Experience

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Today as we look at the business world, we all have an opportunity to make a difference. Whether you are a business owner of a small or medium size enterprise, or working for an employer, regardless of your title in your organisation – YOU make a difference. Maybe you have a dream of something you…
The post 5 Things You Need To Achieve Your Goals and Make a Difference In a Changing World appeared first on Customer Experience Magazine.

The perfect avocado… Sometimes they’re too hard, and often, they’re rotten.

But every once in a while, you’ll nurture an avocado until it’s at the peak state of flavor and texture.

You certainly aren’t going to waste it.

You’re not going to sacrifice it to some sort of smoothie, or even hide it in a sandwich. That’s for the other kind, the less precious ones.

And yet…

This Zoom call we’re on, the precious one, where all the right people are on the call, at the same time, ready to see and be seen–you’re really going to spend the first ten minutes having us go around the room and say our names? Really?

This gathering we all came to, back when we could, or when we can again–we’re really going to sit at tables for 10, shouting at each other, while we tolerate loud music and eat lousy food?

This interaction we’re having with the busy professional, the one that we’ve waited for, you’re going to spend it reciting things that we already wrote down on a form?

Face-to-face is like a perfect avocado. The cost of in-sync time, real-time interaction time, that’s time that we don’t get again.

Time is priceless. But the moments when we have a chance to connect, to be in sync, to bring out the best in each other–that’s time that’s worth cherishing.

Don’t waste it if you can. Treat it like avocado time.

After almost 60 years in business and 20 years in the events industry, co-founder and former chairman of Awards International Don Hales passed away on February 25th, 2021.  Don started his career in financial services, after which he quickly qualified as a Fellow of the Chartered Insurance Institute and finished as Managing Director of Sun Life Unit Services.  In…
The post The Legacy of Don Hales appeared first on Customer Experience Magazine.

That’s the opposite of, “count me out.”

Either you seek to unite and be part of it. Or to divide and watch it go away.

Whatever ‘it’ might be.

We can seek to trigger those we’ve decided are our enemies, undermine the standards and burn it all down. Or we can commit to the possibility that together, we can create something that works.

It’s not that hard to realize that even if we can’t always see the gunwales on the boat, we’re all in the same one.

The windmills aren’t the problem, it’s the tilting.

In Cervantes’ day, ’tilting’ was a word for jousting. You tilted your lance at an enemy and attacked.

Don Quijote was noted for believing that the windmills in the distance were giants, and he spent his days on attack.

Change can look like a windmill.

When we say, “the transition to a new place is making me uncomfortable,” we’ve expressed something truthful. But when we attack a windmill, we’ve wasted our time and missed an opportunity to focus on what matters instead.

When my dad taught at the University of Buffalo, the heart of his MBA classes was teaching about the ‘change agent’. This is the external force that puts change into motion. The change agent, once identified, gives us an understanding of our options and the need to respond, not to react.

Every normal is a new normal, until it is replaced by another one.

The post No Jitter Roll: In-App Calling for Salesforce, AI Funding appeared first on UJET.

We all experienced (been involved in, or seen) changes that have worked, but often we have seen change done badly (we tend to remember those well) and those are the ones we tend to remember. Change is a given, a bit like death and taxes, but now the PACE is unprecedented – it’s like a roller…
The post Time for Change appeared first on Customer Experience Magazine.

If you put the jelly on before the peanut butter, the sandwich will fail.

And if you try to spread the peanut butter on the plate and then add the bread, it will fail even worse.

Like so many things, the order is not optional.

And yet, we often do the least-scary or easiest parts first, regardless of what the order of operations tells us.

Struggling to get a clear picture of their customers, more than half of sales leaders say their CRM is costing them revenue. According to a new CRM and Sales Impact Report from SugarCRM, many companies are facing a customer relationship crisis. Forty-eight percent of sales professionals believe that their CRM systems are unfit for purpose, while…
The post Research Reveals a Customer Relationship Crisis appeared first on Customer Experience Magazine.