The top 5 design thinking certificates exploring links between society and business
Design thinking was a thing ten years ago. Today, some of us might think it is a buzzword that doesn’t really contribute much to the overall service or product improvements. Unfortunately, rapid prototyping and ‘post it notes everywhere’ made some of us wrongly assume that design thinking is a rigid six-step methodology with no real…
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Promo creep
Hustle harder. Run more ads. Spam people. Interrupt. Make the logo bigger. Post again. Post again. Add more blurbs. Push the press release to irrelevant people. Do one more ad. Use AI to create faux intimacy. Get the word out. Burn trust. Get more attention. In the last forty years, the amount of promotion has gone up exponentially. At the same time, the success of promoted content, products and services hasn’t increased at all. That’s because the secret isn’t to focus on your promo. The secret is to create something that those you serve want to tell others about. When […]
This week in CX: 92% success rate for the 4 day week; plus Emplifi & Medallia
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the great results from the almighty 4 day week trials! Emplifi have also investigated the impact of customer reviews, and there’s new research into which generations are feeling the stress at work. Key news New breakthrough report…
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Hey all, looking to trial. Need help
Hey all, hope your doing well
Im a dtc brand owner, sell unisex clothing – with a focus on community and drop culture.
Im looking to start offering live shopping, would love to hear the groups thoughts, whos the best provider and if anyone has tried it,what have your results been.
submitted by /u/Remarkable-Pay-7441
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Checking the date
After 2022, it’s hard to tell for sure. And going forward, public life is going to be even more rumor-driven than it is now. Any video, any voiceover, any photograph–we can’t be sure. If YouTube or the Wayback Machine shows us that it happened after 2022, bring some doubt. AI and digital cools can produce a perfect voiceover, edit a video, forge a document… There have always been forces at work that prize disrupting our civic systems. But thanks to AI and digital deepfakes, it’s significantly easier to create and spread a story that simply didn’t happen. A speech that […]
If it were really important…
Could we change our minds? When was the last time new information caused you to walk away from an idea you were confident in? It gets harder and harder to do, and more and more important.
What is SIP Trunking: Your Questions Answered
The on-going contact center conversion to SIP trunking technology has been an
The post What is SIP Trunking: Your Questions Answered first appeared on Fonolo.
But it’s included…
Perhaps your wedding package includes a cake. It’s paid for, better eat it. Even if you’re allergic to wheat. Perhaps the amusement park includes as many rides as you like, even if you’re feeling sick or have had quite enough for today. The thing about included is that it’s free. But the other thing is […]
Pleasant
We often use words like “beautiful” or “stunning” or “perfect” when we actually mean “popular” or “pleasant.” Every day is beautiful in its own way. But the weather yesterday was pleasant. Hit songs are hits. But they’re rarely perfect. I’m a big fan of pleasant. And I often like things that are popular. Pleasant and […]
Effect vs affect
In a culture fascinated by attitude, gloss and performance, it’s easy to believe that adopting an affect is precisely what you need to make a difference. In fact, the persistent, generous work that happens when no one is looking is what actually makes a difference. Looking the part (or simply acting like it) isn’t nearly […]