This week in CX: shifts and research affecting marketers; plus Gartner & Reputation
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research studies that are affecting marketers from releasing their creativity into their campaigns, and how they’re adapting to global consumer shifts. There’s also new studies being revealed into broadband providers and the hospitality industry. Key…
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Industry Report: State of the Contact Center 2023
No stranger to change, the contact center industry has been ahead of
The post Industry Report: State of the Contact Center 2023 first appeared on Fonolo.
99 vs 0
If you get a 99% quality haircut or a 99% close-to-perfect meal, it’s better than good. On the other hand, if the scrub nurse only does a 99% job of disinfecting the tools in the operating room, you’re still going to die of an infection. Some projects respond very well to ordinary effort and 99% perfect. In fact, the last 1% isn’t worth the time, the effort or the focus. Others fail if they’re not fully and completely to spec. Knowing the difference between the two saves everyone a lot of stress and avoids needless cost and avoidable disasters. We […]
Looking for a guest speaker to talk about Chat GPT in CX
Hey everyone!
We are looking for a guest speaker to join us in our upcoming webinar to talk about CHAT GPT.
If you are someone who is knowledgeable about this fascinating topic and would like to share your insights with our audience, we would love to have you as our guest speaker.
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Invite: Behind-the-scenes webinar for the new book
In two weeks, I’ll be hosting a live webinar about my new book, answering questions and connecting people to get serious in discussing the new way of work. The details are here. I hope you can make it. It’s possible that I’ve now written more bestselling business titles than any other author. Part of that is simply longevity and showing up, but most of it is your doing. The loyal readers of this blog (more than twenty years and still going) are the foundation of my career as an author, and I never forget it. The realities of the supply […]
The unaware snoop
Here’s a breakthrough that’s about to happen somewhere: A GPT that reads every email that anyone in your organization has ever sent and makes it easy to ask it questions about what the entire organization knows. A person could probably not find the time, bandwidth or privacy constraints to do this. But this accessible but unembarrassed database tool could quickly become a huge asset for any organization that installed it–even a soloist. Tell me who I know or what I know about XYZ… Or consider the power of a network. If my colleagues opt in, I can simply ask the […]
CX4Now: What Influencers Say About Self-Service in the Contact Center
Self-service is one of the hottest topics in the CX and contact center spaces. Find out what industry influencers have to say about this latest trend.
The post CX4Now: What Influencers Say About Self-Service in the Contact Center first appeared on Fonolo.