Category: Customer Experience

This all started on February 26th 2023. Let me start off my saying that I’m pregnant and I get sick very easily if I don’t eat every few hours. So I was craving Popeyes but my husband was at work so he told me to just order some from doordash. Doordash has fucked me over multiple times in the past so I try not to use it if I don’t have to. I got on the app and ordered 2 pc chicken thighs, a regular Cajun fry and a small Dr.pepper. I place the order and wait 2 almost 3 hours for my order to arrive. I’m starving at this point and I’ve already puked at least 3 times. So I open my front door to grab the order and I don’t see my drink. I was upset and went into my room to eat. I opened my bag and pulled out my chicken and it was soggy, cold and the breading was oozing off of it. I gagged. Then I grabbed my fries and of course they were stale, cold and hard. With tears in my eyes I grab my biscuit and it’s hard as a rock. I cry for about 10 minutes and then contact support. I started chatting with them and I let them know my entire order was messed up and asked if they could do a redelivery (I’ve gotten one or two in the past) they said they no longer do redelivery and that I could only have credits. I obviously decline and ask to speak to a manager. The agent says there aren’t any managers. I told him that I would talk to someone else about it then and he told me to just take the credits. I again told him no and I ended the chat. Then I got on the chat with a new agent and I told her exactly what the other agent told me and she said give her a few minutes to look at my account. About a minute later I get a call from a number I don’t recognize. So I click on it and it says they left a voicemail. When I listened to it it was an automated message from doordash. The other agent came back and told me she could absolutely give me a redelivery and that she would call the store to verify and then process my order. I thanked her and waited. At that moment I got a call from doordash again. Thinking it was a manager I answered. A man answered and said “hello is this (my name)?” I said yes is this a manager? He said this is the agent you were talking to a few minutes ago. He started telling me to just take the credits and I told him no that another agent is processing my redelivery. He then said “you’re a fucking idiot just take the credits!!” At the top of his lungs. I was in shock and after a minute I said do not speak to me like that I’m going to talk to your manager. And I hung up. Then 30 seconds later I got another call from the same number. Then I got an email saying “$18 I’m credits has been processed to your account” then the other agent got back on and said “it looks like you’ve already received credits so unfortunately I can no longer process your redelivery. I told her what happened and she said there was nothing she could do about it and told me she would escalate the situation. At that point I no longer wanted a redelivery I was just hungry so I reordered my food. I’ve been waiting 2 weeks to speak with a manager and so far nothing. I ordered through the Taco Bell app last night and my burrito had sour cream when I asked for no sour cream so I called doordash and asked for a refund on the burrito she said a redelivery would be easier so I said okay. She said she talked to the manager and she said the order would be ready at 10:20. I waited until 10:30 and then I called support again. This time the lady said my order was cancelled. So she called the store and said that the manager told her that they couldn’t do a redelivery. So I called the manager and talked to her. Apparently the agent lied to her and me. So she told me I could come up there to get it remade. I don’t think a manager is ever going to call me.