Category: Customer Experience

We at Sjain Ventures ensure that your mobile application is more than just something that we discern what actually the user demands. We value more on customer outright experience with the app. By translating end-to-end communication which will lead into overall usage of the app and in this way customer experience is refined. Contact us to know more at Sjain Ventures
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Sitting at the heart of the customer journey, the IVR can make one of the biggest impacts when it comes to driving better customer and agent experiences. To maximize the impact of any incremental technology investments though, we must transcend the omnichannel imperative and design new workflows for the more modern smartphone era consumer. By layering in technology capabilities on a more modern and agile foundation, we can successfully transform the utility of the IVR from a basic tool for routing to a journey orchestration engine for a more personalized, contextual, and conversational CX. Full article: https://ujet.cx/blog/building-an-intelligent-ivr/
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Businesses all across the globe have had a lot on their plates lately. The pandemic has brought challenges even major companies had difficulties overcoming. With massive lockdowns and restrictions in place, small businesses were especially hit and continue to struggle as we see the ease of measures. Following the global situation, Vistaprint, a global creative…
The post Vistaprint launches a programme to empower small businesses in post-covid recovery appeared first on Customer Experience Magazine.

They sound the same but work in opposite directions. They both began as Latin terms for stiff and unyielding, but now, they’ve diverged.

A rigid approach is easy to describe, but it’s brittle. Being rigid takes little imagination and a fair amount of fear.

On the other hand, approaching our craft with rigor means that we’re able to eagerly shift in the face of reality. We have rules for ourselves, but one of the rules is to adapt.

Rigor is a combination of expertise, awareness and flexibility. And it’s often in short supply.

CXM is delighted to announce that this week we will be hosting a webinar in partnership with Alida, a creator of the world’s first CX & Insights Platform. The main topic is the transformation of resident experience London & Quadrant (L&Q) managed to implement with Agile Community Insights. On July 7 at 2 PM, GMT,…
The post CXM and Alida are hosting a webinar on the transformation of the resident experience appeared first on Customer Experience Magazine.

Freedom has a partner, and its name is responsibility.

It’s easy to insist on all the things we should be free from.

But then we realize that we also have the freedom to act, to lead and to confront our fear and our selfishness. Once we realize our own agency, freedom begins to feel like a responsibility.

The freedom to make a difference.

Working with a ruler is pretty straightforward. Just about anyone can extend a line, or fix something straight if it breaks. It’s on the line or it’s not.
But curves? Curves are complex and hard to get right.
It turns out that humans bring curves with them, wherever we go.

Undoubtedly, the travel and hospitality sector has borne the brunt of the COVID-19 pandemic, with airlines, hotels and tour operators experiencing cancellations of services. However, in the face of this unprecedented challenge, many companies have shown remarkable agility in adapting to the altered reality. In this article, I’ll walk you through some positive outcomes of…
The post The future of tourism: CX approach to post-covid recovery appeared first on Customer Experience Magazine.

Why is type getting so bad?

Well, actually, the people who are noticing it, the ones who care about kerning or keming or serifs or the rest… we’re not the reason that it’s getting bad.

It’s all the people who don’t notice it.

For thousands of years, type was something you did with your hands. If you were a writer, you were also the person who was putting the words onto the paper.

It was only in the last few centuries that setting type was a craft, reserved for people with a printing press, or a set of Letraset rub-down letters or even a top-of-the-line Mac with the right software.

And so, into this specialty, principles developed. There was actually a difference between professional and amateur typesetting. There was style and craft and insight that was worth paying for. There were magazines and conferences about what looked good and right and professional and cutting edge.

Of course, social media changed that. Memes and the rest, built on a flimsy foundation of Comic Sans and Arial and Impact. Whatever’s handy. And then what was handy became popular, and what was popular became the new standard.

And this is always the way. When the public gets tools, they use them, without regard for the rules that might have come before.

But there’s still a desire for craft, and people, particularly over 30, are eager to judge a book, not by its cover but by its type. Even if they don’t know why.

There will be a new set of standards for type, just as the quality of every folk innovation has improved over time.

Over the past year, I’ve hosted a series of webinars at UserTesting with some of Europe’s leading CX and UX practitioners. Last month, I invited four of my previous guests back to share how their businesses have transformed. I was eager to hear about their personal learnings and how they think the pandemic shaped the…
The post The benefits of remote research following the pandemic appeared first on Customer Experience Magazine.