The importance of mentorship at every stage of CX career development
Being a woman in business is, more often than not, a fight. A fight to be taken seriously – to get that promotion and salary you deserve as much as your male colleagues. How difficult your path will be depends on the organisational culture, narratives, silent norms, and behavioural patterns you are exposed to. This…
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Bob Dobalina
I considered myself someone with an encyclopedic knowledge of a narrow range of mid-1960s TV and certain strains of pop music as well. I was stunned, then, to hear the song Zilch for the first time recently. Mr. Dobalina, Mr. Bob Dobalina. It’s unforgettable. And it’s from the Monkees. Go figure. We’ve long passed the […]
This week in CX: even more AI-powered tools are coming; plus NICE & MaxContact
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the newest AI-powered tools in the business – including advancements within the CRM field, and SalesForce’s newest take with ChatGPT. MaxContact have also released new research on the financial and emotional impacts of bad CX, and we’re…
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Need some help in understanding customer experience management tools
Hello Everyone,
I’m researching the challenges that companies face while gathering insights from customer complaints and feedback. My goal is to develop a tool that can help address these issues.
I’d love to hear from anyone who has used any customer experience management tool in the past. What did you like or dislike about the tool you used? What features did you find most helpful?
I’m also hoping to get some feedback from people who have experience with building similar tools. What were some of the biggest challenges you faced?
submitted by /u/Fuzzy-Ad9195
[link] [comments]
Need some in building Customer Experience Management Tool
Hello Everyone,
I’m researching the challenges that companies face while gathering insights from customer complaints and feedback. My goal is to develop a tool that can help address these issues.
I’d love to hear from anyone who has used any customer experience management tool in the past. What did you like or dislike about the tool you used? What features did you find most helpful?
I’m also hoping to get some feedback from people who have experience with building similar tools. What were some of the biggest challenges you faced?
submitted by /u/Fuzzy-Ad9195
[link] [comments]
How to Reduce Customer Complaints in the Contact Center
CCMC’s Customer Rage Study is a fascinating look at CX, designed to
The post How to Reduce Customer Complaints in the Contact Center first appeared on Fonolo.
The 2023 Consumer Trends Index: which attitudes and trends are shaping our strategies?
Marigold, in conjunction with Econsultancy, have released a report based on the findings of European consumer attitudes and trends. This is Marigold’s fourth consecutive annual report of the Consumer Trends Index. In the Consumer Trends Index, we will dive into the factors impacting consumer behaviours and their changing trends. The data comes from over 7,000 consumers…
The post The 2023 Consumer Trends Index: which attitudes and trends are shaping our strategies? appeared first on Customer Experience Magazine.
The impact of social media on sports fandom and fan culture
In 2023, the Cheltenham Leading Jockey competition was one of the most hotly contested battles in recent memory. Fans of horse racing around the world tuned in to watch as the jockeys and horses alike compete for the title of cheltenham leading jockey 2023, which is a highly prestigious title for those who like to visit…
The post The impact of social media on sports fandom and fan culture appeared first on Customer Experience Magazine.
Dancing for the early adopters
The traveling circus didn’t have to appeal to everyone. They rode into town with the elephants, the bearded lady and the Tasmanian Devil, and the people who came, came. Once the folks who wanted excitement were exhausted, the circus left. The problem kicks in when the circus becomes permanent. When the company seeks to scale. […]
Projects and the red zone
Many projects are never finished. There are countless broken and not-quite-fixed cars in garages. There are crafts projects, massive redevelopments and everything in between. They sit unfinished because of bad planning, lack of resources, and most of all, a lack of resolve and skill in overcoming challenges that might have been surmountable. Often, projects get […]