Category: Customer Experience

submitted by /u/ritaadesina
[link] [comments]

To make an album of music good enough to make it to the Top 40, it used to cost a million dollars. Now you can do it in your bedroom. To make a commercial for network TV, a minute of footage cost about a million dollars… And that same million was what it would cost […]

Marketing makes change happen. And for humans, the change is rarely linear. There’s a moment before and a moment after the decision is made. Some people find the moment thrilling, others are unnerved by it. When a salesperson fails to open the door for the leap, the customer is ill-served. The status quo is powerful […]

With reports of almost 1 in 4 UK workers expected to quit their job and change employers in the next few months, in what has been dubbed ‘the Great Resignation’. Business leaders are now prioritizing employee experience (EX) as workers think more carefully about their work/life balance following the chaos and pandemonium caused by the…

The post EX trends in 2022: will EX replace CX as a top priority?   appeared first on Customer Experience Magazine.

There’s a mythology around people with famous resumes. Folks who have worked for brands we’ve heard of and on projects that have been successful. We give the benefit of the doubt to someone who did “app development at Slack” or “sales at Google.” But what this generally means is that they were patient and pretty […]

submitted by /u/mihircontra20
[link] [comments]

The map might be correct, but that doesn’t mean it will work. The sign might be legal, but that doesn’t mean it’s going to be effective. We’re surrounded by instruction manuals, videos, announcements and all sorts of other forms of instruction. But a map only works if it helps. Finding our way, getting the job […]

Call center management requires high levels of attention, coordination, and strategy, especially

The post 5 Virtual Call Center Management Tips That Work first appeared on Fonolo.

“I’d like corn for dinner.” So, six months ago, you’ll need to plant the corn so you can harvest it today and cook it tonight. Or you can drive to the farmer’s market this morning, buy a few ears and have it tonight. Or you can walk over to the supermarket and get a can. […]