Category: Customer Experience

Last year saw just the beginning of what has been dubbed the ‘Great Resignation’. Brits, predominantly those working in leisure, hospitality, retail and healthcare, have voluntarily left their jobs at “historically elevated levels” that were last seen in 2009. While reasons were varied, unhappiness with the way they were treated features frequently in studies.  It…

The post How to reinvent your employee experience in 2022  appeared first on Customer Experience Magazine.

The system is lazy. It focuses on the things that are easy to measure: How fast can you type, what was your score on the test, how many followers do you have? One way to move forward is to learn discernment. You can discover overlooked value by measuring things that are difficult to measure. And […]

A simple approach to learning how to solicit and receive feedback: Begin by showing a well-meaning peer someone else’s novel, painting, design or business plan… You might discover that when you show it to a friend (“here’s a chapter from a novel I’m writing” or “Here’s the logo my firm is considering”) you get harsh, […]

Employee turnover is one of the biggest challenges for most call centers. Read our list of tried and true methods for reducing agent attrition.

The post These 5 Practices Can Lower Your Call Center Attrition Rate first appeared on Fonolo.

It’s scary. That’s the point. Pick a date certain. You’re on the hook. Describe a particular type of client, or even choose one by name. Be really clear about the change you seek to make. Put your name on it. Charge a fair price. Assert that you’ve got something to say. Know what you are […]

It probably doesn’t pay to buy your prom dress when you are 12 years old. You’re not sure of the size, not sure of what styles will be like and not even sure you want to go. On the other hand, filing your taxes an hour before the deadline is a risk that doesn’t really […]

Organized by Awards International, a pioneer in conducting awards in the Middle East region, launched their latest edition of Gulf Sustainability Awards 2022 to be held at the Netherlands Pavilion in Dubai.  ‘Together, we want to communicate how to find sustainable solutions for globally challenging matters by uniting water-energy-food sectors. This pavilion inclusive of futuristic…

The post Latest Gulf Sustainability Awards 2022 launched at the Netherlands Pavilion in Dubai  appeared first on Customer Experience Magazine.

Workforce Management Software is an integral part of every contact center. Here are the top three features to consider…

The post 3 Things to Consider When Picking a Call Center Workforce Management Software first appeared on Fonolo.

Technology/science Resources Information For a long time, we had no clue. We didn’t know about germs or viruses. We thought that ulcers were caused by pastrami sandwiches. We went to the barber for bloodletting and didn’t understand genes or evolution. Technology in medicine, the science of understanding and intervening, has made huge leaps. There are […]