Re-calibrating
When an entrepreneur gets funded, it’s often difficult for them to start spending money on assets–the old limits fade slowly. What used to be smart is now dumb. What used to too risky is now the safe thing to do. When someone gets older or is injured, one of the dangers is that they’ll fail […]
Three ways to make your CX team more gender diverse
Less than 6% of software engineers identify as female, while barely 5% of technology leadership positions are held by women. As such, is it any wonder that 78% of us can’t name a single famous female computer scientist working in tech? As CX professionals, we have a responsibility to ensure that our experiences are inclusive…
The post Three ways to make your CX team more gender diverse appeared first on Customer Experience Magazine.
Speeding up for the red light
Bad drivers do this often, everywhere I’ve ever been in the world. Instead of gracefully and safely slowing for a light they know will be red by the time they get there, or even a stop sign, they hit the gas and then slam the brakes. One big reason is that the certainty of on-then-off […]
Expertise vs Attitude
The typical online job site lists millions of jobs. And just about every one of them is a cry for expertise. From the title to the requirements, companies hire for expertise. Logic helps us understand that only one out of ten people are in the top 10% when it comes to expertise. And that means […]
Where do symbols live?
If the original Nike swoosh, on a sheet of paper in a filing cabinet somewhere, disappeared, what would happen to the value of Nike? Or to the way you feel about your sneakers? If the negative of a famous photo is burned in a fire, or a painting is stolen from a museum, what happens […]
Die 4 Schritte einer erfolgreichen Pricing Beratung / CustomersX
Preismanagement fristet in den meisten Unternehmen ein Schattendasein. Die Kompetenzen zu diesem Thema sind meist nur sehr rudimentär vorhanden. Als Pricing Beratung unterstützen wir unsere Kunden, die Preise aus Sicht der Kunden zu analysieren und zu setzen. Dabei empfehlen wir die folgenden 4 Schritte.
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The Top 5 Causes of High Call Center Attrition
Attrition might seem unavoidable, but there are steps your call center can take to maximize retention of your most valuable agents. Read now and take action!
The post The Top 5 Causes of High Call Center Attrition first appeared on Fonolo.
The power of TK
The origin of the editor’s mark “TK” is murky. It’s what you write when there’s a fact or addition you’re waiting on. Instead of stopping everything, simply type “TK” and you know you can come back and fix it later. The modern purpose of TK is that there are few words in English that contain […]
Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study
How does Netflix hire “fully formed adults”? They have built a culture of trust and courage that attracts stellar candidates. Learn more in this case study.
The post Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study appeared first on Customer Bliss.
The cake mix insight
When Betty Crocker (not her real name) first started selling cake mixes, all you had to do was add water. They failed. But when they changed the recipe and required users to add oil and an egg, sales went up. Because people like to feel as though they’re cooking. It made the mix an activity […]