If you’re not using video to create a better experience for your customers, you are missing out on a huge opportunity.
And, even if you are using video, you’re probably not using it enough.
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Why You Need Personalization to Create a Positive Digital Customer Experience
I published an article about why your brand needs personalization to create a positive digital customer experience.
This blog explores proven strategies (that actually work) you can start using today to add personalization to your CX strategy, for example:
- Collecting customer data
- Personalizing content
- Using email automation
- Harnessing the power of video
Check it out: Why You Need Personalization to Create a Positive Digital Customer Experience.
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The 2023 edition of the International Customer Experience Awards is open for entries
Awards International announces the start of the International Customer Experience Awards ’23. This premium awards program celebrates top results and achievements in CX globally. As of April 3rd, the new edition of the ICXA program is officially accepting entries. Organisations worldwide are invited to showcase their achievements, submit their applications and compete for the most…
The post The 2023 edition of the International Customer Experience Awards is open for entries appeared first on Customer Experience Magazine.
In and out
Lots of organizations (and individuals) have plans and processes for getting the word out. In fact, we spend trillions of dollars doing so. Do you have a plan for getting the word in? Is it simply random chance that some ideas get to you and your team, that cultural and technical awareness just happens? How […]
Create a Winning Customer Engagement Strategy
We just published a fresh blog post that’s packed with insights on how to create a winning customer engagement strategy!
This article talks about the essential components that will transform your approach to customer engagement:
- Personalization
- Omnichannel Communication
- Value-based Messaging
- Customer Service and Support
- Gather and Analyze Feedback
We also showcase some amazing examples from leading brands like Amazon Prime, Barnes and Noble, HelloFresh, and Apple. These businesses are crushing it in the customer engagement space, and you can too! link to the full article: Create a Winning Customer Engagement Strategy
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The State of Digital CX in 2023
Digital CX is changing. In 2023, engaging and retaining customers is less about your products or services and more about the experiences you deliver.
The days of waiting on hold for hours on the phone are long gone. In today’s world, taking too long to respond or relying on bots leads to frustration and dissatisfaction. Instead, consumers are looking to online resources for customer support.
Video is a powerful tool that can help enrich your digital CX, but you probably aren’t aware of video’s potential as a support tool. When used as a resource on your website to deliver personalized and instant responses, video can take your CX to new heights.
Read this blog to learn the 4 Powerful Ways Video Will Enrich Digital CX in 2023
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2023 Customer Service Statistics for Contact Centers
Customer service expectations in the contact center continue to increase, and only
The post 2023 Customer Service Statistics for Contact Centers first appeared on Fonolo.
Leverage is brittle
Debt is a financial miracle. If you buy a property for 20% down, with the bank financing the rest, and it goes up in value by just 10%, your profit is 50%. (I’ll wait while you do the math.) If you have a factory and can buy a machine that increases productivity, the money you […]
A conversation with ChatGPT on the future of digital marketing
As the buzz around artificial intelligence (AI) continues to grow, spurred on by the release of OpenAI’s ChatGPT, I can’t help but think of the 2013 film ‘her’. The story of a man falling in love with a hyper-intelligent virtual assistant that uses AI to learn, adapt and evolve alongside its user. The technology is getting very…
The post A conversation with ChatGPT on the future of digital marketing appeared first on Customer Experience Magazine.