The Power of Email Personalisation: Unlocking Engagement and Conversions
A friend’s email said, “I know many of my readers aren’t techies and you’re thinking of putting this newsletter aside…” We should get clear about what we’re talking about when we say “techie.” I’m going to argue that involves a combination of two things: But someone who says, “I’m not a techie” might actually be […]
This week in CX: UK marketers are struggling with generative AI and customer connection
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at how marketers in eCommerce are missing that vital customer connection, and how they may be lacking behind now we have generative AI at hand. We’re also learning what are the top motivators in customer service teams, and what…
The post This week in CX: UK marketers are struggling with generative AI and customer connection appeared first on Customer Experience Magazine.
Webinar – Debunking Myths and Unleashing the Power of GPT in Customer Experience
Whether you admit it or not, GPT really changed the way everyone works. Question though, will that answer ALL your business problems?
In 5 days, we will be “Debunking Myths and Unleashing the Power of GPT in Customer Experience”
that is on May 16th at 15:00 EEST, where industry experts Carlos Del Corral, Co-founder & CEO of Lumoa, and Craig Stoss, Director of CX Services at Partner Hero, will discuss the myths and opportunities surrounding GPT implementation in customer experience initiatives.
During this 30 mins fireside chat, Craig and Carlos will discuss:
- Common misconceptions about Large Language Models (LLMs) like GPT
- The limitations of GPT and the importance of relying on platforms that use these models
- How to talk about LLMs inside the company
- The role of human expertise in identifying use cases for LLMs
Reserve your spot, join us, and learn more about this controversial topic:
https://app.livestorm.co/lumoa-1/debunking-gpt-in-customer-experience?type=detailed
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Useful assumptions for teachers
Not simply in the classroom, but anywhere we hope to inform, inspire or educate: Assume enrollment. Either someone is committed to learning or they’re not. While many situations place people into a spot where they are compelled to show up (exhibit A: learning arithmetic in grade school), it’s almost impossible to teach well if people […]
Skipping the good days
Part of the luxury of living near the ocean or the mountains is that you can be picky. If the surf or the powder isn’t great, leave it for the tourists. Good is insufficient, wait for the great moments… When we’re young, or the project is going really well, it’s easy to waste the good […]
Leading Contact Center Conferences and Events
Attending contact center conferences and live events is an excellent way to
The post Leading Contact Center Conferences and Events first appeared on Fonolo.
What is digital fingerprinting and should I be worried about it?
Unless you’ve been burying your head in the sand or avoiding technology like the plague, you’re probably aware that every move you make online is being tracked by data collection companies. This normally involves setting cookies on your browser or sweeping the internet for information you may have volunteered in the past, both of which…
The post What is digital fingerprinting and should I be worried about it? appeared first on Customer Experience Magazine.
Choosing your pacemaker
Roger Bannister ran a four-minute mile by having a relay race of pace runners next to him. If he could keep up with his pacer, he’d finish the run in record time. If you work in an office where people are regularly shipping breakthrough work, it’s likely your work will ship as well. If you’re […]
How has social media enhanced the customer experience?
Social media has changed the way we interact not just with each other but with businesses too. Businesses that used to be reachable only via a phone call can now be contacted anytime, anywhere, with your smartphone. But just how much has social media changed today’s customer experience? There’s no understating it, social media completely…
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What comes after trust?
Walk into a bank with a stocking on your head and you’re probably going to get arrested. Civil society as we know it is dependent on identity and responsibility. A person does something and owns the consequences. This requirement of identity leads to the dynamic of the free market that we call trust. Even companies, […]