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  • Guide to Salesforce Kanban

    Salesforce list views are a powerful reporting tool for both you and your users; as well as many out-of-the-box list views, you and your users can create custom list views to suit all requirements. There are multiple ways to view your data in list views.… Read More

  • Your top 50 CXMStars™ of 2023 have been chosen!🏆

    As always, the process of choosing the top rankings for CXMStars™ is not a simple task. Luckily, this year, we had the great help of our esteemed judging panel. Now, their scores, along with the voting results are in. It’s time to announce the top CX professionals and influencers of 2023! It’s been a tough…
    The post Your top 50 CXMStars™ of 2023 have been chosen!🏆 appeared first on Customer Experience Magazine.

  • “Home is wherever my cello is”

    Ben Zander is bringing the Boston Philharmonic and Beethoven to New York in a few weeks. I’m excited to seem them in person, but it’s also streaming live. I hope you’re able to come.

    While his impact on the musical canon is legendary, Ben’s ruckus extends far into how we lead, how we live and how we teach. The book he wrote with Roz Zander is rightly celebrated as a classic among business/motivation books, and I listen to it at least once a year. His TED talk is brilliant and I could go on…

    For me, the biggest lessons come from his passion as a teacher. He views his musical practice as a chance to enroll others in a journey, and the volunteers in his orchestras find that this journey–the chance to lean into possibility, to fail, to connect, to hear and to be heard–changes their lives.

    At the heart of possibility is change. The passion for change is available to everyone:

    The title of this post comes from one of Ben’s students. Each is asked to write about the music they’re working on, their approach and the change they felt. Of course, any 14 year old could easily use GPT to compose a more professional essay, but these letters are far from the banal homework of a middle school student. Instead, the letters open the door to growth, to learning and to the humanity that we all seek.

    Possibility is wherever we look for it.

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  • Quietly change it

    When we think about altering a policy, a setting or even the outfit we usually wear, it’s easy to imagine that everyone is going to notice.

    In fact, almost no one will.

    That’s because no one cares about the noise in our head (or the actions we take) nearly as much as we do.

    You might think it’s going to cause a big commotion when you do something that’s inconsistent, but if it’s generous and useful, it’ll simply happen.

    We couldn’t noisily change it even if we wanted to.

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  • Steven Lewandowski signs for SALESmanago

     

     

    It might not be Polish footballer Robert Lewandowski, but Customer Success superstar Steven joins from SAP to hit the ground running at SALESmanago Lewandowski will spearhead initiatives towards Customer Success and Customer Intimacy to ensure loyalty throughout the recession 

    Kraków, Poland, 1st February 2023: Customer Engagement Platform SALESmanago has appointed Steven Lewandowski as Chief Customer Officer with a goal to increase the time to value and build long lasting customer relationships. 

    Lewandowski joins SALESmanago from his role as Global VP Customer Success & Support at SAP, with previous experience building and managing Customer Success teams at Signavio & HubSpot. During this time, he also supported the global Customer Success community and practice through community building efforts with the Customer Success Network. Lewandowski has an impressive track record in the Customer Success and technology space, bringing over 15 years of experience in building high-performing teams.

    As Chief Customer Officer, Lewandowski will be responsible for spearheading customer satisfaction across Europe with brands including Starbucks, Vodafone and Lacoste. His knowledge and experience in driving Customer Success comes at a pivotal moment, as offering personalised customer experiences becomes crucial in meeting competition in the current landscape. 

    Greg Blazewicz, CEO and Founder at SALESmanago commented: “The upcoming months are plagued with uncertainty as businesses grapple with the effects of the recession. As a result, achieving Customer Success and Customer Intimacy is essential. In volatile marketplaces where customer behaviour is evolving and customer loyalty is at its most fragile, it’s never been more important to keep customers with targeted and personalised marketing techniques. Brands need to know their customers better than their friends, and it is fantastic to have Lewandowski on board to drive this.”

    The appointment follows a number of hires to the C-level executive team in September 2022. Lewandowski’s position as CCO further demonstrates the company’s growth, as it continues its mission in becoming the European leader in customer engagement. 

    Steven Lewandowski, CCO of SALESmanago added: “It’s an exciting time to be joining SALESmanago, as the company emerges as one of the greatest technology powerhouses in Poland. The macroeconomic landscape is uncertain, but it is full of opportunities to build powerful customer success stories. With a focus on building strong customer partnerships, delivering unparalleled value, and fostering long-lasting relationships, SALESmanago will continue helping brands scale and excel the lean way. The team is fuelled by a culture of hard work, dedication and passion, and I’m excited to help continue to attract the best and brightest talent to work with our dynamic customers. Together, we will revolutionise the marketing industry and make our mark globally”