Complete Guide to Salesforce Entitlements and Milestones in Service Cloud
Support tickets can sometimes feel like laundry — you have to take care of them constantly and if you get behind then it’s painful to catch up. If your team is managing high case volume, it’s hard for them to prioritize work and meet SLAs.… Read More
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Process Builder Showcase: Launch Renewal Opportunities in Salesforce
Recurring business with existing customers is a key source of revenue for some organizations who will establish contracts with clients that repeat after a certain period of time. Each time the revenue is due, the sale needs to be tracked through the pipeline so that… Read More
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TrailheaDX 2020 Round-Up: Announcements, Session Summaries and More!
TrailheaDX is an annual Salesforce event aimed at Admins, Developers, Consultants & Architects – or anyone who is actively building on the Salesforce platform! The event content covers new features, products updates, and roadmap information – a Salesforce Trailblazer’s dream! This chapter of TrailheaDX was… Read More
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Why Get Salesforce Certified? How Certifications Benefit Your Career
Why Get Salesforce Certified? Certifications are an investment of time and money, so it’s a question worth asking! In this webinar, I talked about why you should get Salesforce certified, backed up by some of the benefits that I’ve experienced. Being 6x certified, I believe… Read More
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Salesforce Launches Code Builder – New Developer Productivity Tools
Salesforce will launch three new developer productivity and DevOps tools to enable Salesforce Developers to build and deploy custom developed solutions faster. Salesforce recognise that its customers need sturdy development tools to facilitate agile delivery in their projects to extend their Salesforce org to specific… Read More
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Launch Instant Messaging & Video Chat from Salesforce Records and Fields [Breaking News from TrailheaDX]
Salesforce has launched ‘Salesforce Anywhere’ to enable the all-digital, work-from-anywhere reality the majority of professionals have adapted to. During TrailheaDX 2020, viewers were shown the new set of collaboration tools: “The COVID-19 crisis has taught us that companies must be able to sell, service, market… Read More
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New Salesforce Certification Released: JavaScript Developer I
Since Salesforce released the Lightning Experience, it’s become possible to build amazing looking Apps that can perform a huge variety of tasks. Admins have been given more power than ever to create beautiful pages for their objects, with a completely customized experience for each individual… Read More
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Getting Started with Process Builder – Part 97 (Now, Generating a Quote PDF is a breeze! Learn how!)
Generate quote PDF automatically in Salesforce using Process Builder Continue reading →
Salesforce Freelancing: The 3 Work Models & Getting Your First Clients (Ep. 1)
Considering the freelance work-life but don’t know where to start? This mini-series will show you how to run a Salesforce freelance business, digging into real world discussions of how to start and thrive as a Salesforce freelancer. This first episode features Lucy Mazalon – founder of… Read More
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4 Experts Share Their Advice on Cultivating the Well-Being of Your Organization’s Stakeholders
A round-up of a few LinkedIn Live conversations with C-Suite leaders, authors, and experts in their respective fields. These conversations span across a range of industries but tend to have an overarching theme that comes back to the importance of leadership bravery. As we continue to navigate through this pandemic and find new ways of operating our businesses, I encourage you to listen to the interviews below to glean advice that may be useful for you and your organization.
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