5 Keys to Hiring Customer Service Frontline Reps During COVID-19
In this guest post, Niraj Ranjan, CEO & CO-founder of Hiver, describes the five keys to hiring frontline service reps. This is essential, because as I have said before, your front line represents your brand to your customers.
The post 5 Keys to Hiring Customer Service Frontline Reps During COVID-19 appeared first on Customer Bliss.
Salesforce Winter ‘21 Release Date + Preview Information
It might still be Summer, but the Salesforce Winter release is right around the corner. As I’m sure Salesforce veterans know, the three Salesforce releases per year are when us Admins, Developers and Consultants get a bunch more features and tools to play around with… Read More
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4 Salesforce Sandbox Seeding Challenges: Populate Sandboxes with Data for Testing
The primary goal of developing on the Salesforce platform is to deliver innovations with the fastest velocity possible – yet, something is slowing the process down between development and go-live. How much time do you spend debugging errors in Salesforce production environments? According to Stripe,… Read More
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6 Ways to Increase Your Salesforce Developer Salary
Salesforce Developer salaries are a hot topic, and for good reason! The Salesforce Economy is growing at such a rate that Salesforce Developers find themselves in a favourable position, with higher average salaries than equivalent developer roles in other industries. Our Salesforce Developer Salary guide… Read More
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Shareholder Update: Q2 2020 and July
Note: This is the quarterly update sent to Buffer shareholders, with a bit of added information for context. We share these updates transparently as a part of our ‘default to transparency’ value. See all of our revenue on our public revenue dashboard and see all of our reports and updates here. It’s been quite the …
Will Virtual Dreamforce 2020 & Dreamforce 2021 be Cancelled?
It was not a surprise to most of us when Salesforce announced in late April that all Salesforce Events in 2020, including Dreamforce, will be “reimagined virtually”. This was right around the time most countries were having their first wave of COVID-19 cases, and the… Read More
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Email-to-case Best Practices: Case Assignment Rules, Queues & Auto-Replies
Email-to-case is an out of the box Salesforce feature that allows your end customers to send an email to an alias, then have that email turned it to a support case. If you provide support to your customers, you might have something on your website… Read More
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4 Game-Changing Ways to Use Salesforce-Connected Web Forms
As a Salesforce user, you understand the importance of collecting quality data. You know that the data you collect can help you understand and serve your customers and prospects better, which in turn drives the success of your organization. However, entering all that data into… Read More
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Do Surveys with Salesforce: Salesforce Feedback Management vs. Salesforce Surveys
Surveys have always been an important aspect of maintaining a good customer relationship. For a product whose stock symbol is “CRM” (customer relationship management), surveys were a feature that Salesforce left to other vendors for quite a long time. Previously, if you wanted to do… Read More
The post Do Surveys with Salesforce: Salesforce Feedback Management vs. Salesforce Surveys appeared first on Salesforce Ben.
Getting Started with Lightning Flow Builder– Part 21 (Validation Rule using a before-save Flow? Yes!)
Last Updated on November 20, 2020 by Rakesh Gupta Let us first understand the Validation Rule and its characteristics. A Validation Rule allows a System Administrator to define custom logic and error messages to ensure data integrity. The Rule can contain a formula, … Continue reading →