Blog

  • Introducing boosted post insights: Compare organic and paid results at a glance

    In just three simple steps, you can boost a post on Facebook and Instagram.

    Choose a post
    Select an audience
    Set your budget

    That’s how easy it is.
    As organic reach on social media continues to fall, businesses have started to invest more in social media advertising. For some businesses, that’s creating ads. For smaller businesses, the easier approach is often to boost Facebook posts or promote Instagram posts. Here’s why this works so well:
    By putting some money behind our organic posts, we can get more results from the same amount of work.
    (And if you aren’t advertising yet, boosting your Facebook and Instagram posts is a quick way to get started with advertising on those platforms—before you move into more sophisticated advertising.)
    But simply throwing $5 here and $10 there isn’t enough. You need to have a strategy behind your boosted posts, and you also need a way to measure your results to ensure you get the most return on your investment.
    That’s why today we’re introducing boosted post insights to Buffer.
    (If you are paying for the analytics solution in Buffer, you should have this in your account already!)
    How to get the best results from boosting posts
    Before we get to analyzing your results, here’s a tip for choosing the best posts to boost:
    Choose the posts with the highest engagement rate.
    Boosting your posts is essentially paying Facebook and Instagram to show your posts to more people, according to what you have specified as the audience.
    So you would want to pick the posts that will most likely generate the most engagement (or clicks depending on your goals). Posts with the highest engagement rate are proven posts. They have generated the most engagement, given the number of times people have seen it.
    By boosting a post with a high engagement rate, here’s a higher chance that people who see it off the back of your ad spend will also engage with it.
    Here’s a quick way to find your most engaging posts in Buffer to boost:
    1. Head over to your analytics by clicking on “Analyze” at the top navigation in your Buffer account
    2. Navigate to the “Posts” tab of your desired Facebook Page or Instagram account
    3. Sort your posts in the “Post insights” table by “Eng. Rate”
    The top few posts on the list will be great candidates for boosting. You should, however, bear in mind what you want to achieve with the boosted post and consider whether the organic post suits that purpose. For example, it will be timelier to boost a post that is meant for a marketing campaign during the campaign than after the campaign.
    How to optimize your ad spend
    You don’t want to just dump your money on boosted posts and forget about it. You should pay attention to the results of your boosted posts and compare the organic and paid results of your boosted posts to see how your investment has fared.
    Why? By understanding the difference in your organic and paid results, you can adjust your ad spend according to the results you want to achieve. For instance, as your organic reach grows, you might want to cut back on boosting posts to a baseline so that most of your reach is from organic posts rather than boosted posts. That’s because building a brand solely through paid advertising isn’t sustainable.
    With boosted post insights, there are now a few new ways to monitor your results in Buffer. Let’s run through them!
    1. Overview performance
    The simplest way is to see how boosting your posts has impacted your overall results. When you visit the Overview tab of a Facebook Page or Instagram account with boosted posts, you can immediately see a breakdown of organic vs paid for key metrics such as impressions and reach.
    You can hover over the bar to see the exact breakdown between organic and paid.
    2. Metrics growth
    The next way is to track how your key metrics, such as impressions, have grown over time, especially with your boosted posts.
    Are your impressions growing because of more organic impressions or paid impressions? Does that align with your strategy?
    3. Post insights
    The final way, and the most actionable approach, is to compare the organic and paid results of each boosted post in the “Post insights” table.
    You can also click on the image to see more details of the post.
    Here are a few questions you can think about while you look at these data:

    How are the paid results relative to the amount spent boosting the posts?
    Are there any boosted posts with exceptional paid results? Was it the media or the copy that might have caused more people to engage with the post? Or was it the audience setting for the boost? (You might also want to consider boosting such posts again if they are still relevant.)
    Am I getting the results I want? Should I spend more money boosting posts next month?

    If you create monthly or weekly reports, you might also want to include these data. You can simply add them to a new or existing report by clicking on the “plus” button in the upper-right corner of the table or chart.
    Make better decisions
    There are so many different things to do as a small business. You should be able to have your data at your fingertips so that you can make swift, high-quality decisions. By comparing your organic and paid results in Buffer, you can make better decisions on investing your advertising budget and get more results.
    If you value the money you spend boosting your Facebook and Instagram posts, you might enjoy our latest improvement. Try Buffer for free for 14 days and let us know what you think.
    To learn more, feel free to check out our help article or join us for our upcoming webinar.

    Frequently asked questions
    Are ads created through Facebook Ads Manager included?
    Not at the moment. After you let Buffer access your ad data, you will only see data for your boosted Facebook and Instagram posts in Buffer. If you would like to see data for your ads created through Facebook Ads Manager in Buffer, let us know!
    How often are the data in Buffer updated?
    The data for your Facebook Pages and Instagram accounts are updated about every six hours. We are working to improve this so that you get the most updated data whenever you visit Buffer. Also, the data you see in Buffer excludes today’s data.
    I’m paying for Buffer. Why do I not see this in my Buffer account?
    There are two possible reasons. First, you might not be subscribed to our analytics solution. To get boosted post insights and other analytics and reporting features, you’ll need to add this to your Buffer subscription.
    Second, if you are already paying for our analytics solution, you might need to grant Buffer permission to access your ad data. You can do so under settings.
    For more specific questions about the feature, see our help article.
    Got a question? Have some feedback? Feeling like you want to celebrate with us? Feel free to head to the comments in our Instagram post below to share all your thoughts, comments, questions, and celebrations! 💙

    View this post on Instagram

    Introducing Boosted Post Insights: the easiest way to compare organic and paid results of boosted posts, all right here in Buffer! 🎉👏⠀ ⠀ As organic reach on social media continues to fall, businesses have started to invest more in social media advertising. For some businesses, that’s creating ads. For smaller businesses, the easier approach is often to boost Facebook posts or promote Instagram posts. 🚀⠀ ⠀ But simply throwing $5 here and $10 there isn’t enough. 💰 You need to have a strategy behind your boosted posts, and you also need a way to measure how the paid results compare with organic results to ensure you get the most return on your investment. ♻️ ⠀ ⠀ That’s why today we’re introducing Boosted Post Insights to Buffer, under Analyze. Here’s why it is exciting:⠀ 1️⃣ You can see how your boosted Facebook and Instagram posts have performed in a single tool.⠀ 2️⃣ Comparing organic vs paid results of boosted posts is much easier, especially with the percentages and bar charts.⠀ 3️⃣ Your social media reports can now include boosted post data.⠀ ⠀ Got a question? Have some feedback? Feeling like you want to celebrate with us? Feel free to head to the comments to share all your thoughts, comments, questions, and celebrations! 💙⠀ ⠀ For the full blog post, head to the link in our profile. There you can find more details on how to get the best results from boosting posts and how to use this new Buffer feature. 👆 A post shared by Buffer (@buffer) on Sep 2, 2020 at 6:03am PDT

  • Salesforce Freelancing: Running Your Consulting Practice (Ep. 5)

    Considering the freelance work-life but don’t know where to start? This mini-series will show you how to run a Salesforce freelance business, digging into real world discussions of how to start and thrive as a Salesforce freelancer. Show Notes: How Ankit began his freelancing career. The… Read More
    The post Salesforce Freelancing: Running Your Consulting Practice (Ep. 5) appeared first on Salesforce Ben.

  • Set Up Salesforce With Google Single Sign-On (SSO)

    One of the more tedious jobs as a Salesforce admin is resetting user’s passwords. Even though there’s a button on the Salesforce login screen which says “Forgot your password”, some people don’t notice it. If only there was an easier way? Introducing Single Sign-On The… Read More
    The post Set Up Salesforce With Google Single Sign-On (SSO) appeared first on Salesforce Ben.

  • Salesforce DevOps Center: How to Develop and Deploy Faster

    At TrailheaDX 2020, we had quite a few announcements about new and upcoming products and features, and the Salesforce DevOps Center was one of them. Here to help Salesforce development teams (working with both clicks and code) to collaborate to deliver faster, it’s the announcement… Read More
    The post Salesforce DevOps Center: How to Develop and Deploy Faster appeared first on Salesforce Ben.

  • Service Cloud Email-to-Case – Current Limitations and Solutions

    Email-to-case is an out of the box Salesforce feature that allows your end customers to send an email to an alias, then have that email turned it to a support case, send auto-replies, distribute them to your support team, and take other automated actions. Stacy… Read More
    The post Service Cloud Email-to-Case – Current Limitations and Solutions appeared first on Salesforce Ben.

  • Top Ten Gems of Salesforce Lightning Experience Winter’21 Release!

    With each new release, Salesforce is adding tons of new functionalities to Lightning Experience. Which make you more productive and help you to provide better customer experience.  Currently, Winter’21 release is under the pre-release program. On the 11th & 12th of September, Sandboxes will be upgraded, as a result, your … Continue reading →

  • 10 Facts about Salesforce Founder Marc Benioff

    The Salesforce story is a fascinating one, it’s the classic silicon valley story of a company being founded by a few tech pioneers out of a small apartment in San Francisco. Fast forward to today, and Salesforce has over 40,000 employees across the globe, and… Read More
    The post 10 Facts about Salesforce Founder Marc Benioff appeared first on Salesforce Ben.

  • Three Lessons From Leaders on Adapting During the Pandemic

    Over the past few months, I’ve been hosting live interviews with a range of C-Suite leaders on my LinkedIn and Twitter. We’ve had discussions about their role in developing a customer experience strategy within their organization or for other organizations, and about how they’ve had to recently pivot in their jobs. I’ve also spoken to gurus, authors, and evangelists about the ways in which leaders can continue to guide their teams through the pandemic as customer behaviors continue to shift.
    I recently interviewed three, extremely driven women who are making a big impact in their roles. Today, I share their key takeaways from my interviews with Aisling Hassell, VP of Community Support at Airbnb, Chelsie Rae Lee, Chief Revenue/Customer/Innovation Officer at SnackNation, and Barbara C. Morton, Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs.
    Offset Anxiety Through Clarity of Vision

    In our conversation, Aisling Hassell addressed the challenges of communicating effectively with your leadership team and your employees.
    “When you talk about concern, anxiety and sustainability kind of go hand-in-hand. So we’re trying to balance, one, having a vision for the future. And obviously, the last couple of months, as myself and my leadership have had to recast that vision. We had our 2020 plans. We knew exactly we’re going to do we were delivering against this roadmap, which I talked about, and all of a sudden our world went off the pass. 
    And so, we still have the same roadmap that we actually had “zoom-sites” since we couldn’t have an off-site. […] Usually my leadership team and I get together every quarter and we would have a deep planning or a deep execution-type discussions around making sure that we’re on the same page and, and troubleshooting any areas of ambiguity. Well, obviously, we couldn’t do that together because we are all working across every continent. So, and we decided, well, we would have it, you know, basically online. So we broke it up.
    […] So one of the things we said post-COVID, and post all of the swirl and change that we’ve been going through: it’s important to really simplify our ways of working as well. So not just what we’re doing, but how we’re doing it. So we spent a large part of that time really trying to figure out what could be a simpler way of working. And now we’re just coming out of that, and we’re going to roll that forward. So going back to the question, I think, yes, there’s anxiety, but I think as leaders how you can offset the anxiety is by giving clarity of vision, so that’s what we’re trying to do that we’re saying, Okay, H1 was crazy. Here’s our plan for H2. Here’s what we need to accomplish together. And I think everybody is super keen to know: ‘okay, where are we going? And how do we pivot towards the new future? And how can we lean into that?’ So that’s important to do.”

    In my live podcast interview with @Airbnb’s Aisling Hassel, she tells us: As leaders how you can offset the anxiety is by giving clarity of vision.Click To Tweet

    Don’t Assume; Check-in with Customers to Understand How They Feel and Where They Stand

    Chelsie Rae Lee is the Chief Revenue and Customer Officer at Snacknation, a subscription-based snack company. Since a large percentage of her customers operate out of offices to receive the snacks, Chelsie, who spends a lot of work on customer retention strategies, shares how SnackNation has had to adjust to accommodate changing consumer behavior:
    “One of the things I always try to say is to ask yourself about your customers: Where are they at right now? How can I add value with the skill sets that I have? And sometimes, like, how will they buy it? Or can I sell it to them? But essentially, we did that. We looked really deep in and said, What do our customers need right now?
    One of the things I always say to people, too, is: don’t assume you know what your customers need, no matter how well you know them. So it’s really important for us to ask.  I’ve sent all of these emails saying, you know, ‘I care about you, I want to help you, How can I do that?’ and got some really deep and wonderful conversations with our customers, saying, ‘I need to support and make my employees feel cared about. I don’t know where they’re going to be.’
    Then I thought to myself, we’ve got amazing products, amazing food and snacks and we can ship to anywhere which most companies are not based in. And we understand how it is to make somebody feel special. Let’s take that, and transition it to work-from-home. Now we developed a fluid interface where people could put their addresses and their employees could now get snacks at home instead of in the office.”

    One of the things I always try to say is to ask yourself about your customers, where are they at right now? How can I add value with the skill sets that I have? – @chelsieraelee, @snacknationClick To Tweet

    Use Customer Journey Maps to Strategize Around a Positive Experience

    Barbara Morton’s job as the Deputy Veterans Experience Officer at the Department of Veterans Affairs involves working with a few different groups of customers. Working with a range of customers impacts the language they use internally, how they view veterans, and how they strategize the best ways to create a positive experience for them:
    “We don’t want to assume that we understand what’s most important to veterans, so we do a journey map. For example, in outpatient experience, that’s one of the largest business lines in the US. I have that type of care service. So as they’ve gone in for some help, they’re departing; It’s what happens after that, or in general, even if they haven’t gone in. And so it’s those who are utilizing it end to end.
    And it actually starts before the actual appointment. It’s scheduling the appointment. It’s arriving at the facility, it’s waiting. It’s meeting your provider, it’s post care and follow up. Right. So we mapped that. And so we can have a very clear understanding, again, not what our process is, but what the process and the experience was for the veteran. And we identified key moments that matter to them.
    So for example, navigation of a VA Medical Center was very important. And that came out in the research that never would naturally appear on an operational metrics dashboard, it never would naturally appear, right? So we actually took that insight and we now measure that as part of a survey have that type of experience. And by the way, we don’t just measure it, we implemented and tried to scale and how scaled with Veterans Health Administration and Ambassador Program, red coat Ambassador greeter program to address that particular pain point identified in the HCV research.  So we have navigators now at every medical center helping veterans find their way around these complex buildings. Why? Because it’s important to them.
    Like we can’t all just have the feel good about this is the right thing to do. There has to be evidence, there has to be proof that we’re actually moving the needle. And I’m proud of the department and the frontline employees have been able to show that.”

    We can’t just feel this is the right thing to do; there has to be evidence that we’re actually moving the needle, says @VetsExperience’s Barbara Morton in our recent conversation.Click To Tweet

    Be sure to check out previous blog posts in which I share more advice from other C-Suite leaders about how to navigate these uncertain times.
    The post Three Lessons From Leaders on Adapting During the Pandemic appeared first on Customer Bliss.

  • The Salesforce Talent Alliance – More Opportunities For Everyone

    It’s been a pretty wild ride this year, but apparently nothing stops the rocketship like growth of Salesforce, having just posted a record-breaking quarter. A fantastic side-effect of huge Salesforce growth is the community grows with it. More Customers, implementations, and Salesforce clouds, all require… Read More
    The post The Salesforce Talent Alliance – More Opportunities For Everyone appeared first on Salesforce Ben.

  • Add ‘Drag and Drop’ Functionality for Email Author Fields in Lightning

    Standard Salesforce gives you so much and yet, sometimes it can feel like it will get you 90–95% of the way there, but you’ll have to heavily configure or code a workaround to get you to the full 100%. This is complicated further because there… Read More
    The post Add ‘Drag and Drop’ Functionality for Email Author Fields in Lightning appeared first on Salesforce Ben.