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  • How to Use WordPress: Ultimate Guide to Building a WordPress Website

    The thought of creating your own website may seem overwhelming.
    You might even think this task is impossible for anyone but a developer or a person with a background in web design.
    Well, I have good news for you — there’s a software out there that’s so easy to use, virtually anyone can successfully create a unique and professional-looking website for their business, blog, or portfolio. It’s called WordPress.

    But how?
    This ultimate guide will cover a basic step-by-step process of creating your own WordPress website as well as a list of tips and tricks to remember while working with WordPress.

    But first, let’s answer the question most people have when they begin thinking about their new WordPress website: What is the difference between WordPress.org and WordPress.com?
    WordPress.org vs. WordPress.com
    The difference between WordPress.org and WordPress.com has to do with who is actually hosting your website.
    You host your own website or blog on WordPress.org, through a third-party hosting provider. You also have to download your WordPress software, buy a domain name on a third-party site, and manage your server. It’s a much more hands-on experience than with WordPress.com.
    WordPress.com offers to host your website for you. You also don’t need to download any software or manage a server. If you choose WordPress.com, your website’s URL will look like this: www.mywebsite.wordpress.com. However, you have the option to also upgrade your WordPress.com account and buy a custom domain from a third-party provider (meaning your URL will look like this: www.mywebsite.com).
    How to Choose Between WordPress.org or WordPress.com
    You may be wondering whether WordPress.org or WordPress.com would be a better fit. Let’s review a few more of the pros and cons that come with both options, so you can make an informed decision.
    WordPress.org is ideal if you want full power over customizing and controlling your website. However, there is a lot more responsibility that comes with managing a WordPress.org website. You have to purchase and set up your own domain name, upload and install plugins and a theme, edit your website’s code, and manage your website’s security. WordPress.org is free to use, but you have to pay for everything else that goes into having a website.
    WordPress.com is preferable if you’re looking for an all-in-one option that has most of the hard work done for you. You’ll never need to manage your server, pay for your hosting, or buy a domain. There are also a number of customization options that come with a WordPress.com plan to help you make your website look the way you want it to.
    WordPress.com has a free and paid version. If you stick with the free version, you can’t upload any custom themes or plugins, and you will have a WordPress subdomain. However, there is always the option to pay for premium upgrades and other plans that provide you with even more features and control, as well as the option to buy a custom domain through a third-party site.
    WordPress for Beginners: How to Use WordPress
    There are a number of ways for you to create your dream website with WordPress. Users generally find the software easy to use, but getting started can be understandably intimidating if you’re completely new to the process. That’s why we have built this “WordPress for Beginners” guide. Want a quick introduction before you dive deep? Check out this helpful video:

    For even more resources, we’ve also compiled some of the best websites for learning about WordPress — these can be incredibly valuable sources of information as you start you journey.

    Below, we will take a closer look at how to start creating your website.
    WordPress is by far the most popular CMS today. Its ease of use and versatility enable the majority of users and business owners to create a website that works for their needs. Here’s how you can do the same.
    1. Select a WordPress plan (WordPress.com only).
    To begin creating your website, select a WordPress plan. As stated earlier, with WordPress.org you only have one (free) plan option — but it requires you to buy your domain, hosting provider, plugins, themes, and everything else related to your WordPress site.
    With WordPress.com, you’ll have to choose between the five plans they offer.

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    The main differences between these plans are the monthly fee, types of site customization, and the access you get to marketing tools.

    2. Set up your domain name and hosting provider.
    Setting up your domain name and choosing your hosting provider for WordPress typically happen around the same time in the website creation process.
    Before we talk about how to complete those tasks, let’s discuss the difference between your domain name and hosting provider.
    Think about your domain name as your home address — it’s how your visitors are able to locate your website on the Internet. You domain name will look something like this: www.example.com.
    Your hosting provider is like your house — it’s where your website files are actually stored. Without a hosting provider, your site wouldn’t have space on a server to “live.” Some of the best WordPressing hosting providers include WP Engine, Bluehost, and Kinsta.

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    How to pick domain and hosting providers
    Again, WordPress.org requires you to create your own domain and find a third-party hosting provider for your website. WordPress.com allows you to decide whether or not you want a custom domain depending on the plan you choose, but it takes care of the hosting for you.
    Your hosting provider is important because it impacts your website’s speed, security, and reliability. There are hundreds of providers to choose from, which is why we put together a list of 22 of the best WordPress hosting providers to help you decide what will work best for you. All of these providers meet WordPress’ three hosting requirements:

    PHP version 7.4 or greater
    MySQL version 5.6 or greater OR MariaDB version 10.1 or greater.
    HTTPS support
    When considering hosting providers for your WordPress site, make sure they meet all of the above criteria.

    For domain names, getting one is as easy as searching and purchasing one through your
    domain registrar of choice. If you are new to WordPress.com but have already purchased and created a domain name elsewhere, no problem — you’ll have the option to
    transfer or
    map it to your WordPress website.

    For the sake of this guide, let’s assume you do
    not yet have a domain or hosting provider. Here’s how to start creating your website with the popular hosting service Bluehost.

    First, head to Bluehost’s website and click Get Started.

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    From here, you’ll be taken to Bluehost’s pricing page to choose from four plans.

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    Once you choose your plan and click Select, you’ll be taken to another page to sign up with a domain name.

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    Once you select your domain name, you’ll be brought to a page to complete your account and billing information for your purchase.

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    After confirming your account and purchasing your domain, you will gain access to your hosting dashboard where you’ll be able to install the WordPress CMS.

    3. Install WordPress.

    If you are using a hosting provider outside of WordPress, you’ll need to install the CMS to connect your new domain to your website.
    This time, let’s use GoDaddy as an example. (Don’t worry, no matter the hosting provider you choose, this process looks similar.)
    Note: If you choose to use a managed WordPress hosting service like WP Engine or Kinsta, you won’t need to go through this process, as those services were built specifically for WordPress and will have WordPress installed for you.
    To start, log into your GoDaddy account, click Web Hosting, and then Manage. You will be brought to a screen with your account details.

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    Scroll down and under Options & Settings, you will see an area titled Popular Apps. Click on the WordPress app to begin the installation.

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    After installing WordPress, you’ll need to answer a few questions about the domain you want to use, the directory where you want to install WordPress, and your admin information.
    After about 24 hours, your website will be installed to your hosting account, and GoDaddy will send you an email confirmation.
    Now that you have your domain set up and WordPress installed, you’ll next need to set up your “Primary Domain” within WordPress, so your visitors see your website when they search your domain.
    In WordPress, go to My Site and click Domains. Select the custom domain you want to make your primary domain.

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    Then, click Make Primary.

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    Confirm you meant to make this change by clicking Update Primary Domain.

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    Verify the update was successful by looking for a green box with a checkmark that says Primary Domain.

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    Now, on to step four: making your website look nice.

    4. Choose your theme.
    You can customize your WordPress website using WordPress’ many themes and templates, each of which contains a multitude of layouts, formatting styles, colors, fonts, and other visual options.
    WordPress automatically applies a default theme that looks rather plain. You can keep it, but your website visitors may not be so impressed. A custom WordPress theme, whether it’s paid or free, will make your website look appealing and professional to your buyer personas.
    Similar to the wide range of hosting providers available, there are also hundreds of themes and templates to choose from. To help you out, we’ve put together a guide to 20 of our favorite themes and templates and categorized them by purpose. Whether you’re looking for a theme versatile enough for multiple different business types, or one suitable for your ecommerce site, portfolio, blog, or business, there’s a theme that will work for your specific needs. On top of your theme, you can further customize your pages with a builder tool like Elementor.
    To find a theme that works best for you in WordPress.org, head to your admin dashboard. Click Appearance, then Themes. You’ll be brought to another screen where you can browse available themes or search for a specific one you have in mind.

    Once you find the perfect theme, simply install it to begin customizing. Each theme has different steps required during the customization process, so be sure to follow them closely. If a theme has a website (often accessible through the WordPress theme and template library), check for documentation as you work through the customization process.
    5. Add posts and pages to your website.
    When you add content to your WordPress website, it’s usually displayed in the form of posts and pages.
    Posts (or “dynamic pages”) are typically used for blogs and portfolios because they automatically place your newest website content at the top of your featured content. Pages are static, which is why they appeal more to business owners — the added content stays in the same place.
    Posts and pages are the main post types in WordPress. Additionally, there are other native post types, as well as custom post types. For now, we can just stick to pages and posts.
    Start by deciding whether you want a post or page to serve as the homepage (or any page) of your website. To add a post to your website, go to the admin dashboard, click Posts and then Add New.

    You can add a title for your post, place photos, change the format, and insert page elements via blocks and shortcodes. Click Save Draft to save your changes as a draft, or click Publish to immediately take the post live.
    Adding a page to your website is a similar process. In your admin area, click Pages, then Add New.

    First, add a title to your page. Next, you can insert photos, embed videos, and add content. Follow the same steps to create multiple pages for your website. When finished, click Save Draft or Publish.
    6. Customize your website.
    Beyond the theme you choose, there are a number of ways to further customize your website. Let’s review a few options.
    First, let’s customize your site title. From your admin dashboard, select Settings > General. Here, add your website title and tagline. You can also toggle other basic site information like you URL, email, time zone, and more.

    Next, let’s customize your reading sections. Under Settings > Reading, you can change your home page to a static page.

    Consider this if you’re a business owner who prefers having content remain in one place on your website. Consider using a dynamic page if you’re a blogger who prefers having your newest content appear at the top of your pages. This way, your visitors can easily find your latest posts.
    The navigation bar is customizable, too. This enables your visitors to easily find information on your website.
    Add a navigation bar by going to your admin dashboard, clicking Appearance and then Menus.

    From here, you can determine how you want your bar to look, how many pages you want to include, what you want to title those pages, and what order you want them to be listed in.
    Of course, this is just a fraction of what you can do in the dashboard — click here for more information on your WordPress site settings and customization options.

    7. Install plugins.
    Plugins are pieces of software that add functionality to your WordPress website and enhance the user experience. With over 55,000 available plugins, there are options for most every type of website and user. Some of the most popular plugins available include:

    HubSpot WordPress Plugin: Easily add pop-ups, forms, and live chat to your WordPress website. And as an added bonus, pair this plugin, or other CRM plugins, with your HubSpot CRM.

    The Events Calendar: An effortless events calendar that makes scheduling events from your site easy.

    Yoast SEO: The go-to plugin to help you with on-page SEO. This app makes sure you’re following best practices before you push your site live.

    TablePress: Need a table on your site? Look no further.

    The SEO Framework: Another plugin that can help you master SEO on your site.

    To begin installation, head to the Plugins section in your admin dashboard. This shows you all the plugins currently installed on your site. Depending on your host, you might have several plugins installed already. Note that for a plugin to work you must activate it after installing.

    To add a new plugin, click Add New. Search for your desired plugin and then click Install Now, wait a few seconds, then click Activate.

    Get the WordPress CRM plugin that helps you organize, track, and nurture your leads.
    8. Optimize your website to increase page speed.
    Website performance is a critical part of the user experience. If a page takes too long to load, your visitors will move quickly to another site. You don’t want to frustrate visitors with slow speeds.
    You can improve your website’s performance by enabling browser caching. Browser caching is the process of temporarily storing your website’s data on your visitors’ browsers. That way, your content doesn’t need to be sent from the web server for it to appear in the browser, which increases the website speed.
    To enable caching for your website, install and activate a caching plugin with the process described above.
    9. Get inspired from WordPress website examples.
    As you begin to customize your website, you may feel overwhelmed by all the options you have. Instead of starting completely from scratch, it helps to grab some inspiration from other exemplary WordPress websites. Here are some of our favorites:
    99% Invisible is a popular podcast that focuses on design and architecture. Their website is sleek, modern, and offers easy navigation for visitors to quickly access each podcast episode.

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    The Houston Zoo’s website displays its main attraction on the homepage. The magnifying glass icon on the top menu bar makes searching the site effortless.

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    Awesome Motive, the creators behind several WordPress projects, engages their visitors with a polished, yet simple website. It features subtle animation to grab people’s attention.

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    WordPress Website Tips and Tricks
    There are a number of WordPress tips and tricks to make your website as impactful and user-friendly as possible — we’ve listed 20 of them below to help you do just that.
    1. Focus on the basics and create a great user experience with a WordPress theme that complements your business and website content.
    2. Use dashes and not underscores when naming your files in WordPress. Google looks as underscores as joiners, meaning your file will look like one big word. That won’t help you with your SEO. Use dashes to make it obvious there are separate words. (For example, use www.example.com/this-is-an-example, not www.example.com/this_is_an_example).
    3. Use WordPress’ online support for any questions or concerns you may have while creating or using your website. There are a number of forums and ways to reach out to WordPress experts listed on their website.
    4. Use Image Alt Text to your advantage. Image Alt Text can be used to improve your SEO and Google rankings.
    5. Keep your sidebar as organized as possible. Stick to the essentials and think about what your website visitors and buyer personas really need quick and easy access to.
    6. Back up your website regularly, so if you ever lose access or have technological difficulties, you have everything you need to completely restore your content. There are a number of plugins, such as Snapshot Pro, made specifically for backing up your WordPress content.
    7. Learn and understand SEO basics to ensure your website is completely optimized so you can boost your conversions.
    8. Create a custom homepage. As mentioned earlier, WordPress will provide you with a default homepage. Take the time to create your own with a theme that works for your business — remember, this is your visitor’s first impression of your business, blog, or portfolio.
    9. Keep an eye on your website’s performance and know what is and isn’t working for your visitors. There are a number of useful WordPress plugins, as well as Google Analytics software, to help with this performance.
    10. Include an “About Us” page on your website to show your visitors you’re a trustworthy person and/or business. “About Us” pages are known to be the second most-visited pages on websites (after homepages) — so introducing yourself is important.
    11. Make sure your site is secure to ensure there are no hackers gaining entry. Again, there are plenty of plugins such as WP Defender to help you with security.
    12. Create custom permalinks. Permalinks are the permanent URLs that you plan to keep static for the foreseeable future. They’re important because they improve user experience and enhance your WordPress website SEO.
    13. Create a custom navigation bar (as we reviewed earlier) to make your site easy to use for your visitors.
    14. Include excerpts on your blog posts so people don’t land on your blog page and see your entire piece at once. By only including excerpts on your blog page, you make room to list all of your blogs in one location. Visitors can then read the excerpts and click-through to read the posts they are most interested in.
    15. Structure your website in a way that makes sense for your business, visitors, and buyer personas. For example, use posts if you’re a blogger and use pages if you’re a business owner.
    16. Remove “Comment” and “Share” buttons from specific pages of your website. You don’t need (or want) a “Comment” or “Share” button on your “About Us” page, or any of your service pages for that matter.
    17. Consider what your website looks like on mobile. It’s no secret people are searching the Internet while on their phones, tablets, and other mobile devices these days. Consider using a plugin to help you achieve a responsive, mobile WordPress design.
    18. Use visuals and video content when possible to break up the text on your website pages.
    19. Update your WordPress site and plugins regularly. WordPress will tell you when updates are released. This will keep your website looking fresh and working efficiently.
    20. Use social proof to show your new website visitors how many other people have already viewed your site and content. There are plugins to help you do this in a matter of minutes.
    21. Pick a CRM that works with your WordPress site. A CRM can help you keep track of the way users are interacting with your website and company. Here’s a list of some of the best WordPress CRM options.
    Build a Website With WordPress
    Having a great website matters. It’s how you connect with your visitors and leads, create a positive first impression with new users, and boost conversions. The good news is creating your own website doesn’t have to be a daunting process…at least not with WordPress.
    The easy-to-use CMS offers completely customizable plans suitable for all needs. With no prior knowledge necessary, you can start building your own site for your business, blog, portfolio, or online store immediately.

  • 14 Essential Features for Taking Payments on Your Website

    There are a lot of things I used to buy in person that I now buy online. I wouldn’t call myself lazy, but it’s just so much easier to carry a box of paper towels from my doorstep into my apartment than it is to carry it down the street from my local grocery store.
    And I’m not alone. Whether it’s because of the larger selection, better pricing, convenience, or something else, a lot more people are buying stuff online nowadays instead of in person. Despite the growing number of online shoppers, people are still wary of the setbacks of paying for stuff online. In particular, people still get nervous about giving their personal and credit card information to online retailers.
    If you’re an ecommerce business, a big part of attracting and delighting your customers will be providing them with a stable, reliable, secure, and smooth online shopping experience. That starts with creating your payment gateway.

    How to Create a Payment Gateway
    A payment gateway is a technological front-end component of payment processing that bridges the gap between your business’s financials and the customer’s financials during a transaction. To get an understanding of what I mean, it helps to know how payment processing works.

    On one hand, the customer’s financial institution must approve or deny the purchase. On the other, your payment service provider (PSP) and merchant account need this data to process the transaction and receive payment. Coordinating these moving parts is your payment gateway.
    Here’s how to set it up.
    1. Open a merchant account.
    A merchant account is a type of business account that accepts payments of multiple types, including credit cards. Funds from online purchases land in your merchant account after they’ve been processed, and you’ll then be able to transfer them into your business banking account.
    In order to create a payment gateway, it helps to already have a merchant account set up as it will be the final destination for funds from successful transactions.
    2. Choose a payment service provider (PSP).
    While the gateway acts as the front-end of payment processing for a transaction (i.e. the interface that customers directly interact with), the payment service provider facilitates the transaction on the back-end, passing financial data across all the moving parts. In order to create a payment gateway for your customers to interact with, you must first set up a PSP to hook it up to.
    3. Decide whether you want to build or buy your payment gateway.
    You have the option to build a payment gateway yourself (custom) or partner with a provider to get one “out of the box.”
    Custom builds may be able to suit a wider range of your unique needs and save on transaction fees. However, it may be costly to develop and maintain.
    An “out of the box” payment gateway is quicker to set up, but you’ll want to ensure that it comes with all of the features that you need. Some may even come with PSP functionality, which saves you time during the setup.
    Top gateway providers in the industry include Authorize.Net, Stripe, and PayPal.
    If you plan to take payments on your website, then be sure you’re checking everything off from the list below.
    Essential Features for Taking Payments on Your Website
    1. Multiple Login Options
    While it’s more convenient for your marketing to require shoppers to create an account before placing an order, it doesn’t always benefit your customers. You might lose people along the way if you don’t give them the option to check out as a guest. Remember: You can always ask them to create an account once they’ve bought from you and feel a little closer to your brand.

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    You should also think about offering shoppers the option of logging in with one of their social media profiles, like Facebook or Twitter. This can reduce registration friction because it makes the login process a lot faster. Make sure you add that you’ll never post without the customer’s permission, if applicable.
    The caveat of allowing a social login? It’s the one connection shoppers will have to log in — and if anything changes about that connection (the terms of service for the social network change or they delete their account on the network), their ability to log into your site will change, too. So if you’re allowing people to authenticate with social logins, figure out other ways ask for more contact information.
    2. Authentication/Login Layers
    Customers who do have an account with you want to know that their information is safe — even if they forget their login information. To give them peace of mind, be sure to require several verification layers before you restore their login information. For example, if a customer forgets her password, your site could require various security questions before sending an email to a pre-determined email address.
    3. PCI Compliance
    The PCI Security Standards Council (PCI SSC) defines a series of specific Data Security Standards (DSS) that are relevant to all merchants, regardless of revenue and credit card transaction volumes.
    If you host and manage your own ecommerce platform, it’s your responsibility to ensure PCI compliance at the required compliance level, which is based on credit or debit card transaction volume over a 12-month period. Most SaaS shopping carts will have PCI compliance built in.
    4. Integrated Payment Processor
    While you can get away with payment processors like PayPal, Stripe, Google Pay, and Amazon Pay if you have a very small website and a low number of transactions, it’s much better to integrate a payment process directly into your website.
    With some processors, online shoppers get redirected off your website to a pay site that doesn’t look like yours — which disrupts their experience, visually disconnects them from your brand, and can be confusing or nerve-racking and prompt them to abandon their cart.
    An integrated payment solution that processes your customers’ information on your own server allows for more flexibility and customization. Plus, it’s a much smoother experience for your customers.
    An integrated payment page will require an SSL certificate to ensure a secure connection. Which brings me to my next point…
    5. SSL Certificate
    Every ecommerce website needs an SSL certificate to protect customers’ personal and credit card information. SSL is the standard security technology that makes sure all data passed between a web server and a browser remain private.
    Without it, hackers can steal your customers’ information — and online shoppers won’t feel safe submitting their information on your website. Online shoppers will be able to tell your website’s secure when they see an “https://” at the beginning of your URL, as opposed to just “http://”.
    Read our article to learn how to get an SSL certificate on your website.
    6. Credit Card Logos and Security Seals
    Speaking of keeping online shoppers at ease, you might want to add credit card logos and security seals to your website to reassure shoppers that your site is a secure, trusted place to do business. Make them visible at least in the shopping cart and checkout phases of your site, or even try integrating them into the footer of your website.
    7. Checkout Buttons
    The less time customers have to spend looking for an option to check out, the sooner they’ll take action and buy. We recommend putting checkout calls-to-action — in a color that really stands out — at the top and bottom of your web pages.
    Check out this checkout button example from ModCloth (no pun intended):

    Want a little button design help? Click here to see get free call-to-action templates.
    8. Visual Checkout Process
    If you need to spread the checkout process across multiple pages, give shoppers a visual indicator of how far they’ve progressed and how long they have left to go. Again, ModCloth does this particularly well:

    9. Return & Refund Policy
    Shoppers don’t get to physically look at or feel a product before they purchase it online, which can make some people nervous and disincentivize them to buy. To help mitigate this, make your return and refund policy readily available. Consider making it part of the checkout process and even putting it in the footer of your website.
    Be sure your policy is succinct, informative, engaging, and easy to understand. Say whether the customer will get a refund or an in-store credit, stipulate a timeframe for returns, define the condition you expect the product to be in, and disclose any fees up-front — like who will cover the cost of shipping.
    10. Clear Path to Your Contact Information
    Online shoppers want to know they can easily reach your company for support — especially if they’re first-time customers. If you don’t give them a clear path to your contact information, they may either hesitate to buy from you, or they may not get the support they need to complete a transaction.
    Include contact information like a phone number (with availability hours), email address, street address, and social media accounts. Preferably, list this information as text (not as an image) so it’ll get picked up by search engines in local searches. Some retailers also like to offer live chat options — just be sure that you’ve integrated it with your customer records so you can build smarter marketing campaigns in the future.
    11. Detailed Confirmation Page Before Checkout
    Before allowing online shoppers to check out, you’ll want to take them to a detailed confirmation page before finishing the transaction. This page should let them review their cart, give them the option to change the quantity or remove items, include a final price (including tax and shipping), and indicate when the items will be shipped.
    12. Optimized Checkout Page Design
    The best checkout pages are functional, secure, attractive, and easy to use and navigate. The last thing you need is someone with purchasing intent getting cold feet at the last moment simply because they can’t use your system or don’t have faith in it.
    13. Mobile Payments
    Buyers don’t just buy on desktop. They also buy on mobile, so your payment gateway must be responsible and easy to navigate for mobile users too. If your have a mobile app, you may also need additional functionality to process payments on iOS and Android.
    14. Confirmation Email
    Finally, you’ll want to create a confirmation email that includes the order number, the product, payment, and shipping information, and your return and refund policy — just in case. If possible, use a real “from” email address (instead of noreply@company.com) that can be answered by a member of your customer support staff. You’ll also want to make the order confirmation page easy to print. This is the time when you can offer guest customers the option to sign up for an account, too.
    Setting up your ecommerce business is exciting, even if all the details can be a little overwhelming. With a little bit of planning, you’ll be well on your way to processing ecommerce transactions left and right.
    Editor’s note: This post was originally published in September 2015 and has been updated for comprehensiveness.

  • Tolerance

    It means two things:
    In high-quality manufacturing, producing to tolerance means that all the parts are as identical as possible. Getting the tolerances precise permits cars to be made more reliably, and for production to run more effectively.
    In human beings, tolerance creates resilience. Tolerance of different abilities and preferences makes it easy to work with diversity of thought and approach and expertise, enabling better outcomes.
    Tolerance doesn’t mean permitting behavior that undermines the community. In fact, it requires that we put the community first. Instead, it’s a willingness to focus on contribution instead of compliance.
    We need to choose wisely. Are we working with machined parts or with people?

  • Interactive Marketing: Why It’s Time to Try It

    Are your brand’s marketing efforts a one-sided conversation? In an increasingly digital world, there are more opportunities than ever to connect with your leads. More often than not, however, those connections are driven in one direction, without the back-and-forth dialogue that more closely mimics the way we engage with each other in real life. Fortunately,…
    The post Interactive Marketing: Why It’s Time to Try It appeared first on Benchmarkemail.

  • Getting Started with Salesforce Flow – Part 54 (Auto-follow a Chatter Question After Reply)

    Big Idea or Enduring Question: How do you ensure a user is notified about additional replies to a Chatter Question she answered? With Chatter Questions, users can ask questions in their Chatter feed, in groups, and in records. Select Question … Continue reading →

  • Customer Expectations Amidst Growing Digital Competency

    There is no doubt that the world we live in is becoming increasingly digital. This is certainly seen in the workplace, where innovations such as the internet, email and video conferencing are part of daily life. From understanding the benefits of AI to picking up what voice search is all about, even the latest digital…
    The post Customer Expectations Amidst Growing Digital Competency appeared first on Customer Experience Magazine.

  • /r/customerexperience hit 1k subscribers yesterday

    submitted by /u/TrendingB0T [link] [comments]

  • How to Monetize Your Brand’s Blog, According to HubSpot’s Blog Leaders

    Whether you’re running a personal blog or managing the official blog on your company’s website, monetizing your work is entirely possible — it just takes a good amount of time and effort.
    While there’s no exact formula to start making money, there are some tried and true strategies you can start experimenting with to see what works best for your content, your business model, and your audience.
    Below, we’ll dive into some of these monetization ideas and get advice from HubSpot’s own blog leaders.

    How Do Blogs Make Money?
    Before we dive into the monetization strategies, you might be wondering, “How will my blog make money?” Well, your blog can make money in several ways including lead generation, affiliate marketing, brand partnerships, collaborations, or advertising. To find out more, you can learn about the types of blogs that make money and see which strategy would work best for your blog.
    Now that we know a few ways that blogs can make money, let’s dive into the top monetization strategies for your blog.
    1. Map blog posts to specific conversion points.
    As a company, you can use your blog to drive leads and conversions.
    AJ Beltis, a marketing manager on HubSpot’s channel monetization team, says, “Conversion is the foundation of blog monetization. Whether it’s an ecommerce purchase, a demo request, or a content offer download, it’s imperative to have your blog posts point to an intentional, related next step in the buyer’s journey.”
    So, you might be asking yourself, “How can I do that?”
    Beltis’ advice is to ask yourself what somebody reading this specific blog post would want or need from your company. Then, you should create the assets you’ll need to make that conversion happen in the form of website pages, forms, or content. After that, you’ll naturally place your calls-to-action to that next step in the blog post so readers are reminded about what your recommended next step is.
    “By placing these CTAs in appropriate sections of the blog, you’re more likely to capture the attention of readers with high intent. This process puts more readers on the path to become paying customers for your business,” Beltis adds.
    2. Include information about your product or service in your blog posts — but do so sparingly, and thoughtfully.
    When you’re writing blog posts, it’s important that each post isn’t just a sales tactic. Your blog posts should provide educational content that anyone could benefit from, not just your customers.
    However, that doesn’t mean you shouldn’t ever mention your product or service.
    According to Caroline Forsey, the editor of the HubSpot Marketing Blog, “If you’re writing content about the best tools for X, and your product or service is a good solution to that user’s search query, I’d highly recommend including it in your total roundup of tools to increase exposure and, ideally, drive more leads and customers towards your product. This is one of the most effective ways to monetize your blog for the long-term, particularly since that same piece of content might provide your business with leads 3-5 years into the future.”
    Again, this doesn’t mean you should always and only promote your own product or service.
    Forsey adds, “You risk damaging your blog’s reputation if you do this too often, or outside of the appropriate context. Readers don’t want to see a random ‘buy my product!’ CTA in a piece of content irrelevant to your product — and, if they feel like your content is actually just a gimmick or hidden advertisement, they’ll distrust your brand as a whole.”
    To avoid this, Forsey suggests only mentioning your product or service where it makes sense, and in a list of other tools you’d suggest for businesses so they feel you’re arming them with useful information so they can make their own decision best-suited for their needs.
    “Trust me: if readers enjoy reading your content and feel your brand is genuinely helpful, they’ll give your product or service a second look,” she says.
    3. Build a lead funnel for your product.
    If you work at a B2B company or have a long sales cycle, reading a blog post is usually a customer’s first and furthest interaction from their actual purchase. But it’s also arguably the most important stage of the inbound funnel. Attracting your audience’s attention with helpful, educational, or entertaining content creates a larger pool of people to convert into leads and close as customers. In other words, your blog marks the start of a relationship with your customers.
    Lestraundra Alfred, the manager editor of the HubSpot Sales Blog, says, “If you’re looking to gain exposure from your blog, your content should help bridge the gap between the problem the reader is trying to solve and your product, which can serve as a solution. By creating content that your ideal customer is searching for and interested in, you can build a solid community of readers who are a great fit for your product, and when nurtured, can turn into customers for your business.”
    Ideally, you’ll want to craft compelling blog content that your audience can discover easily through a Google search or social media. You can also pay to amplify your distribution on Facebook, which has the best targeting tools out of all the social media sites and is cost effective, or through paid search, which can thrust you to the top of a high-volume Google SERP, although some keywords are expensive.
    After people start reading your blog content more, and want to read it on consistent basis, they’ll sign up for your blog’s email subscription. Once strangers to your brand, they’re now regular visitors.
    When these visitors read enough blog posts, you can entice them to download conversion offers like Beltis mentioned above. Then, you can then nurture qualified leads with more blog posts and lead generators through email or Facebook ads. Consistently educating them and helping them solve their problems will build their trust, making it more likely they’ll move to the middle of your funnel when they’re ready. And once you see them researching your product or service by reading case studies, requesting a demo, or trying to contact sales, you can move them to the bottom of the funnel, where sales will qualify their fit as a customer.
    Sales will close some of these leads into customers, and they’ll be thanking you when they do. Your blog introduced their customers to your brand.
    4. Offer sponsored content opportunities to other brands.
    Publishers like BuzzFeed and The Dodo produce content that floods social media every day. And they make money by helping other brands do it too.
    Brands will collaborate with their video production, social media, and analytics teams to craft posts and videos that follow their formula for virality. Publishers also distribute this sponsored content to their massive social media and website followings. This content is similar to the publishers’ native content, so their audience will enjoy reading it, exposing their clients to a huge, engaged, and new viewership and boosting their followings and audience engagement.
    If your blog generates a significant amount of traffic, you can leverage your editorial expertise and audience reach to help smaller brands tell captivating stories to a bigger and better viewership.
    Doing sponsored content right can pay huge dividends for your brand. Not only does it create another revenue stream, but partnering with other marketing minds can help your team unleash unprecedented amounts of creativity. In fact, T Brand Studio, the New York Times native ad business, crafted paid posts that captured as much engagement as some of nytimes.com’s highest-performing articles.
    5. Provide coaching services.
    Your blog posts can serve as a teaser for how much your readers can learn from you about a certain subject matter. Because if you write about enhancing certain skills like selling, social savviness, sports, cooking, and music, your blog posts can only teach your readers so much. They need to practice these skills in real life to see substantial improvement.
    But if your readers practice these skills on their own, they’ll only get so much better. If they really want to improve, training with a coach will guide them toward success faster than anything else. Think about it. What would improve your basketball skills the most? Reading Michael Jordan’s book about shooting and practicing his tips by yourself? Or reading his book and then taking shooting lessons with him?
    If you’re running a personal brand, as a coach, your blog is your most important marketing asset. It helps your potential clients improve themselves while giving them a glimpse into what life would be like if they actually achieved one of their life-long goals. Your blog inspires readers to strive for their dreams. And when they’re more motivated to reach their potential, they’ll usually want an expert directing them toward greatness, not just themselves.
    6. Market your freelance writing skills.
    If you’re a freelance blogger, you need to show potential clients that you can write compelling content. To do this, you could try to attract their attention with your previous work, but you usually don’t have control over those topics. So what if they don’t pique their interest?
    The best way to show potential clients you can write compelling content is by engaging them with your own content. When you start a blog, you have access to your post’s performance metrics and complete control over the topics you cover. This allows you to write content that you know your target audience will devour, attracting more and more potential clients to your blog. And once they realize they rely on you for content marketing advice, they’ll know they can trust you to help them improve their own content marketing.
    For instance, Eddie Shleyner, a freelance copywriter and content marketer, markets his business called VeryGoodCopy by writing articles about copywriting, content marketing, and psychology. His articles are so engaging and insightful that organizations like The North Face, Geico, and Mercedes Benz hire him to write articles, eBooks, landing pages, website copy, and email campaigns.
    7. Participate in affiliate marketing.
    Affiliate marketing is one of the best ways to monetize a blog when you don’t sell a product or service. It’s a relatively simple process too. You’ll partner with an ecommerce platform or businesses that have affiliate programs and pick out relevant products to promote on your blog. Your partners will then send you custom links to their product pages that can track customers referred by your blog. And if someone clicks on the link and buys the product, you’ll earn a commission.
    One of the most popular affiliate marketing programs is Amazon Associates. You can choose from over one million of Amazon’s ecommerce products to advertise on your blog, and you can earn up to 10% in commission.
    Out of all the ways you can make money blogging, affiliate marketing requires the least amount of time, money, and resources. You don’t have to build, market, or sell a product or service and inserting affiliate links in your blog posts doesn’t cost any money. All you have to do is wait for people to click on them and buy something.
    Start Making Money with Your Blog
    Choosing your monetization strategy will depend on the type of blog you’re running and the type of product or service you offer. To up-level your blog, learn how to set yourself up for success and avoid the top blogging mistakes.
    Editor’s note: This post was originally published in March 2018 and has been updated for comprehensiveness.

  • 16 of the Best Professional Bio Examples We’ve Ever Seen [+ Bio Templates]

    Does your professional bio make a statement?
    In this article, we have great professional bio examples you should compare yours to — and a series of free bio templates you can use to make it perfect.
    If you’re anything like me, you probably don’t think about your professional bio until you’re suddenly asked to “shoot one over via email.” You have approximately one afternoon to come up with it, and that’s when you scramble, and the bio ends up reading like this:
    Rodney Erickson is a content marketing professional at HubSpot, an inbound marketing and sales platform that helps companies attract visitors, convert leads, and close customers. Previously, Rodney worked as a marketing manager for a tech software startup. He graduated with honors from Columbia University with a dual degree in Business Administration and Creative Writing.”
    Woof, that was dull. Are you still with me? I swear, not even adding a tidbit about his cats would liven that bio up.

    To be fair, in certain contexts, your professional bio does need to be more formal, like Mr. Erickson’s up there. But in many cases, writing a readable bio — even conversational — is a really good thing. That means dropping that traditional format of listing your accomplishments like a robot and cramming as much professional-sounding jargon in there as you can.

    How to Write a Bio

    Download a free, editable short professional bio template.

    Download a free, editable long professional bio template.
    Writing a professional bio that captures your brand and what you offer to your audience can help you grow better. But doing it right is just as important. Here’s how to write a bio, step-by-step.

    1. Create an ‘About’ page for your website or profile.

    Before you can publish your professional bio, you need a living space for it. Here are a few to consider (some of these you might already have in place):

    Facebook Business page
    LinkedIn profile
    Instagram account
    Personal website
    Personal blog
    Industry website
    Industry blog byline

    As you’ll see in the professional bio examples below, the length and tone of your bio will differ depending on which of the above platforms you choose to be on. Instagram, for example, allows only 150 characters of bio space, whereas you can write virtually as much as you want on your personal website — or even your Facebook Business page. But once created, this bio should represent who you are in the eyes of your audience.

    2. Begin writing your bio with your first and last name.

    If your readers don’t remember anything else about your bio, make sure they remember your name. For that reason, it’s a good idea for your first and last name to be the first two words of your professional bio. Even if your name is printed above this bio (hint: it should), this is a rare moment where it’s okay to be redundant.
    For example, if I were writing my own bio, I might start it like this:
    Lindsay Kolowich
    Lindsay Kolowich is a Senior Marketing Manager at HubSpot.

    3. Mention any associated brand name you might use.

    Will your professional bio represent yourself, or a business you work for? Make sure the brand you want to be associated with is mentioned in your bio. If you’re a freelancer, perhaps you have a personal business name or pseudonym you advertise to your clients. Here are a few examples:

    Lindsay Kolowich Marketing
    SEO Lindsay
    Kolowich Consulting
    Content by Kolowich (what do you think … too cheesy?)

    Maybe you founded your own company, and you want its name to be separate from your real name. Don’t be afraid to keep it simple: “Lindsay Kolowich is the founder and CEO of Kolowich Consulting.”

    4. State your current position and what you do.

    Whether you’re the author of a novel or a mid-level specialist, use the next few lines of your bio to describe what you do in that position. Don’t assume your audience will naturally know what your job title entails. Make your primary responsibilities known to the reader, helping them paint a picture of who you are during the day and what you have to offer the industry.

    5. Include at least one professional accomplishment.

    Just as a business touts its client successes in the form of case studies, your professional bio should let your own audience know what you’ve already achieved. What have you done for yourself — as well as for others — that makes you a valuable player in your industry?

    6. Describe your values and how they inform your career.

    Why do you do what you do? What might make your contribution to the market different than your colleagues? Better yet, what values do you and your colleagues share that would make your business a worthwhile investment to others? Start to wrap up your professional bio by simply explaining what gets you up in the morning.

    7. Briefly tell your readers who you are outside of work.

    Transition from describing your values in work to describing who you are outside of work. This may include:

    Your family
    Your hometown
    Sports you play
    Hobbies and interests
    Favorite music and travel destinations
    Side hustles you’re working on

    People like connecting with other people. The more transparent you are about who you are personally, the more likable you’ll be to the people reading about who you are professionally.

    8. Consider adding humor or a personal story to add flavor to your professional bio.

    End your professional bio on a good note — or, more specifically, a funny note. Leaving your audience with something quirky or uniquely you can ensure they’ll leave your website with a pleasant impression of you.
    It’s important to follow the steps above when writing your bio, but don’t obsess over any one section. Remember, the people reading your bio are suffering from information fatigue. If you don’t hook ’em in the first line, you’ll lose them quickly.

    (P.S. Want to give your professional brand a boost? Take one of HubSpot Academy’s free certification courses. In just one weekend, you can add a line to your resume and bio that’s coveted by over 60,000 marketers.)
    Why Good Bios Are Important for a Professional
    Alright, I know what you may be thinking … So what? It’s just a bio. I mean, how many people read professional bios, anyway?
    The answer: A lot of people. More importantly, though, there’s no way to tell exactly who is reading it — and you always want it to be ready for when the right people come across it. And when they do, you want it to catch their eye. In a good way.
    You see, while your resume is only useful for when you’re actively applying for specific positions, your professional bio is much more visible. It can live on your LinkedIn profile, your company’s website, your guest blog posts, your speaker profiles, your Twitter bio, and many other places.

    And, most importantly, it’s the tool that you can leverage most when you’re networking.

    Bottom line? People will read your professional bio. Whether they remember it, and whether it makes them care about you, is a matter of how well you present yourself to your intended audience.
    So, what does a top-notch professional bio look like?
    Below, we’ve curated some of the best real professional bio examples we’ve ever seen on Twitter, Instagram, Facebook, LinkedIn, and the various websites where you might describe yourself.
    Check ’em out, and use them as inspiration when crafting your own.
    The Best Professional Bio Examples We’ve Ever Seen
    1. Chimamanda Ngozi Adichie

    Bio Platform: Personal Website
    Chimamanda Ngozi Adichie begins her professional bio with an invitation into her world. In just one sentence, she describes the depth and breadth of her body of work as it has been translated into thirty languages and several publications.

    Along with her notable writing career, Chimamanda showcases her speaking career which introduces readers to a well-rounded view of who she is as a professional. From there, her bio seamlessly flows into her recent work and a glimpse into how and where she spends her personal time – the United States and Nigeria.
    Finally, Chimamanda’s bio ends with a call-to-action to read a more detailed biography, giving the reader a choice to read the information available about her life and career.
    2. Ann Handley

    Bio Platform: Personal Website
    If you’re a marketer, you’ve likely heard of Ann Handley. Her list of credentials is lengthy, and if she really wanted to, she could go on and on and on about her accomplishments.
    But when people list out all their accomplishments in their bios, they risk sounding a little egotistical. Sure, you might impress a handful of people with all those laurels, but many people who read your bio will end up feeling either intimidated or annoyed. Think about it: Is that how you want the majority of your readers to feel when they read your bio?
    To minimize the egoism that comes with talking about yourself, think about how you can list out your accomplishments without sounding like you’re bragging. Ann does this really well, choosing a tone in her bio that’s more approachable.
    It starts with the excerpt in the footer of her personal website. Give it a quick read, paying close attention to the opening and closing lines:

    “This is Ann Handley’s website, and this is a bit of copy about her … That’s not giving you a lot of detail, is it? So read more here.” This is the kind of simple, friendly language that invites the reader in rather than shutting them out.
    Follow the link and you’ll be led to a page dedicated to a fuller bio, which she’s divided into two parts: a “short version” (literally a bulleted list of key facts) and a “long version,” which includes traditional paragraphs. There’s something in there for everyone.
    3. Rebecca Bollwitt

    Bio platform: Instagram
    Instagram is a notoriously difficult platform on which to write a good bio. Similar to Twitter, you simply don’t have room for a professional bio that includes everything about you. And because Instagram is primarily a mobile app, many viewers are reading about you passively on their mobile device.
    Instagram’s limited bio space requires you to highlight just your most important qualities, and blogging icon Rebecca Bollwitt does so in her own Instagram bio in an excellent way.
    Rebecca’s brand name is Miss604, and cleverly uses emojis in her Instagram bio to tell visitors exactly what makes her a valuable content creator. Take a look in the screenshot below.

    Starting with a trophy emoji, Miss604 says she’s BC’s most award-winning blogger. I haven’t even looked at her pictures yet and the introduction of her bio has already sucked me in.
    The rest of her bio follows suit, breaking up the text with an appropriate emoji and a perfect collection of nouns to tell me who she is as a person. She even links out to her husband’s Instagram account after the heart emoji (an adorable addition), and assures her followers that all of her pictures are authentically hers.
    Take a lesson from Miss604, and show your personal side. Just because you’re branding yourself as a professional doesn’t mean you have to take your human being hat off. Often your most personal attributes make for the best professional bio content.
    4. Mark Gallion

    Bio Platform: Twitter
    As a venture capitalist and an executive at several start-ups, Mark Gallion has different versions of his bio all over the internet. You can imagine some are more formal than others. But when it comes to his Twitter bio, he carefully phrased his information in a way that helps him connect with his audience — specifically, through the use of humor.

    Why would he choose humor when he runs four start-ups and constantly seeks funding for them? Well, Mark’s tactic is totally intentional: it’s a lever he pulls to refresh his brand while maintaining his already impressive and established identity as an entrepreneur.
    Mark leverages his Twitter bio because it’s place where he can be human. And it helps him relate to his followers and potential investors.
    When crafting your own Twitter bio, consider your audience and the personal brand you’re trying to create for yourself. Use it as an opportunity to be relatable. (And check out this list of amusing Twitter bios for inspiration.)
    5. Chime Mmeje

    Bio Platform: LinkedIn
    A bio with a hook is sure to keep you reading. Chima Mmeje is a freelance SEO copywriter who’s “extremely good at one thing”: helping companies rank for their target keywords. By leading with a strong hook that aligns with her target audience’s marketing needs, she’s able to keep readers engaged.

    What comes next is a unique differentiator in a professional bio. Instead of listing accolades, Chima shares a few wins she’s secured for her clients. This nifty section does two things: it builds the readers’ confidence in her ability to deliver results and it’s a practical way to name-drop her clients in a professional bio.
    In the body of her professional bio, Chima briefly lists her process at a high level, giving her potential clients a birds-eye view of what they can expect when they book her services.
    The simple call to action “Drop a message” in her email inbox is a casual invitation to learn more about her services.
    6. DJ Nexus

    Bio Platform: Facebook
    This New England-based DJ has single-handedly captured the Likes of more than 2,000 people in and beyond Boston, MA. And even if you don’t listen to the type of music he produces, it’s hard not to listen to his compelling Facebook bio.
    Stage-named DJ Nexus, Jamerson’s professional bio makes use of nearly every Page field inside the About tab. Right away, his audience knows which genres he plays in, where he’s from, and who else he’s worked with. The latter — under “Affiliation,” as shown in the screenshot below — is unique and seldom mentioned in professional bios today.
    Our favorite part about DJ Nexus’s bio? His tagline, under “About” — “Quiet during the day. QUITE LOUD at night!” DJ Nexus tells you when he works in an awesome way. I got goosebumps just imagining a dance club he might play his music in.

    DJ Nexus’s bio brilliance doesn’t stop there.
    The great thing about Facebook Business Pages is that you can write as much as you want without overwhelming your Page visitors. For those who just want Jamerson’s basic info, they have the four categories shown above. For those who want to learn more about him, he tells an excellent story of his career. Here’s just a preview of his story, below:

    In this story, DJ Nexus describes both when he “became known as DJ Nexus” and a company he founded shortly afterward — all before going to college. This is a terrific lesson for Facebook Businesses today: customers want to learn about you, and as Facebook increasingly becomes a place for meaningful interactions, there’s no better place to tell your story than on your Facebook Business Page.
    7. Lena Axelsson

    Bio Platform: Industry Website
    When it all comes down to it, your professional bio is no different than any other piece of persuasive copy — no matter where it lives. One of the most common mistakes people make is thinking of it as its own beast, separate from other pieces of writing. If you think about it that way, you’re far more likely to write something painfully uninteresting.
    When you sit down to write your professional bio and you’re watching that cursor blinking on the screen, think about how you would introduce a blog post. You don’t just dive right into the meat of the thing, now, do you? No. You start with an introduction.
    The best bios are often concise (around 200–300 words), so you don’t have a lot of room to play around. But a single sentence that tees your reader up and provides context for the accomplishments that follow could make the rest of your bio that much more persuasive.
    Take Lena Axelsson’s bio, for instance. She’s a marriage and family therapist — a job where empathy and compassion are a big part of the job description. That’s why she chooses to open her bio with a great introductory sentence: “When human beings experience trauma or severe life stressors, it is not uncommon for their lives to unravel.”

    Then, she goes into why she’s passionate about her job, how she helps her clients, and how she caters her approach to each individual patient. The necessary educational information is left for the end, after the reader has been hooked.
    Your bio doesn’t have to be super serious, nor does it have to start with a joke. This bio shows how you can capture your reader’s attention by being empathetic and showing how that empathy shapes a valuable professional.
    8. Mark Levy

    Bio Platform: Personal Website
    Mark Levy is a small business owner who’s taken a more traditional approach to the professional bio on his website — but in a way that takes care to speak to his intended audience.
    What we love about his bio is the way he’s set it up: On his business’ “About” page, he’s listed two biographies, which he’s labeled “Mark Levy’s Biography #1” and “Mark Levy’s Biography #2.”

    Click here to see the full version.
    Like Ann, Mark’s given his readers two different options. The first biography is a “short version,” which includes a combination of bullet points listing his credentials and a few short paragraphs.
    The second is the “long version,” which is actually even more interesting than the first one. Why? Because it reads like a story — a compelling one, at that. In fact, it gets really funny at parts.
    The second sentence of the bio reads: “He was frightened of public school, loved playing baseball and football, ran home to watch ape films on the 4:30 Movie, listened to The Jam and The Buzzcocks, and read magic trick books.”
    Here’s another excerpt from the middle:

    Of course, the fantastic copywriting isn’t a surprise, given that this guy wrote several books. But the conversational tone and entertaining copy let his quirky personality (and great writing skills) shine.
    9. Audra Simpson

    Bio Platform: Personal Website
    With a classic take on the professional bio, Audra Simpson crafts a brief overview of her career in just a couple of paragraphs. The “why” behind her work is emphasized in the first half of her bio before transitioning to the way she carries out that work in practice.

    The second half of her bio combines her bodies of work and the awards she’s won for each from the year 2014 to 2020. This subtle timeline gives readers a picture of her experience in the field of political anthropology without listing her resume in detail. 
    Audra’s professional bio is an example for those of us with several years of experience to communicate, but a strict word-limit to write within.
    10. Corey Wainwright

    Bio Platform: Blog Byline
    Corey Wainwright is the director of content here at HubSpot. She’s written content for HubSpot’s Marketing Blog for years, and her blog author bio has caught my eye since before I ever started working for HubSpot. (Back then, it started with, “Corey just took a cool vacation.”)
    What I love most about Corey’s bio is that it’s a great example of how to deliver information about yourself without taking things too seriously. And in this context, that’s totally appropriate.
    Despite having a number of impressive accomplishments under her belt, she simply doesn’t like displaying them publicly. So, she prefers making her author bio a little more “light.”
    Her bio (pictured below) reads, “Corey is a Bruce Springsteen fan who does content marketing, in that order.”

    It works in this particular context because, at HubSpot, our blog authors often prefer to make themselves as friendly and approachable as possible — while letting the content speak for itself.
    It helps that authors’ social media accounts are located right below our names and above our pictures. For folks who really do want a list of Corey’s credentials, they can click the LinkedIn button to go to her LinkedIn page. (You can read this blog post to learn how to create social media buttons and add them to your website.)
    11. Marie Mikhail

    Bio Platform: LinkedIn
    Marie Mikhail checks off nearly every box for what makes an excellent bio. A professional recruiter, she expresses her “passion for recruiting” upfront, in the first sentence, while using that sentence to hook her profile visitors into a brief story of her background.

    But there are a lot of recruiters out there, and Marie knows that. So, to differentiate herself, she closes the first paragraph of her bio explaining that she likes “getting people excited about the things [she’s] excited about.” It’s a well-put value proposition that sets her apart from the rest of the HR industry.
    Marie Mikhail finishes off her bio by including a smooth mixture of professional skills, such as her Spanish fluency; and personal interests, such as podcasting and Star Wars (she mentions the latter with just the right amount of humor).
    12. Wonbo Woo

    Bio Platform: Personal Website
    Wonbo Woo is the executive producer of WIRED’s video content, and he has a number of impressive credits to his name. What does this mean for his professional bio? He has to prioritize. With this in mind, Wonbo opens his bio with the most eye-catching details first (if the image below is hard to read, click it to see the full copy).

    Not only does Wonbo’s bio start strong, but he also takes readers on a suspenseful journey through some of his most harrowing assignments — where he was when news broke and how he responded. You can see this quality below.
    The accomplished journalist concludes his gripping bio as strong as it began, measuring his experience by the number of states, countries, and continents to which he’s traveled in his career. See how this looks above. All in all, it’s a fantastically concise bio for as much detail as it holds.
    13. Van Jones

    Bio Platform: Twitter
    Someone who’s known for a variety of talents and skills may find it difficult to capture who they are in a professional bio. When limited to just over 100 characters on Twitter, the feat is nearly impossible. But Van Jones effortlessly explains who he is and why it matters to everyone who visits his Twitter profile.

     
    He starts his professional bio with a token of personalization and prioritization of his values. By mentioning that he is a dad first, we recognize what’s important to him in his long list of successes. As we’ve seen in other bios, sharing who we are outside of work makes us more personable and should find its way into your bio, if possible. Van leaves plenty of room to share a variety of professional experiences in his bio including CEO of REFORM and his 2020 Emmy award.
    What’s great about Van’s Twitter bio is his ability to link valuable offerings to his readers. He invites us to check out his latest book and has his website reformalliance.com linked at the top.
    14. Chris Burkard

    Bio Platform: LinkedIn
    If you’re writing your bio but having trouble figuring out how to showcase your accomplishments without boasting, photographer Burkard’s LinkedIn bio is a great example for inspiration.
    Written in third-person, his bio tells a fluid story, starting with his ultimate mission — “capture stories that inspire humans to consider their relationship with nature” — before diving into more tangible accolades (giving a TED talk, publishing books, etc.).

    Best of all, rather than using his bio as an opportunity to brag, he instead ties his talents into how he hopes to help others, writing, “Through social media Chris strives to share his vision … and inspire [his followers] to explore for themselves.” I wouldn’t necessarily be inclined to follow Chris if his bio had simply read “I post beautiful images” … but inspire me to travel? Now that’s something I can get behind.
    Lastly, he ends on a humble, sweet note, writing “He is happiest wth his wife Breanne raising their two sons”. Don’t be afraid to inject some personal information into your bio — it could help you seem more approachable as a result.
    15. Megan Gilmore

    Bio Platform: Instagram
    Megan Gilmore is a best-selling cookbook author, and she often posts healthy recipes on her Instagram page to inspire followers’ to realize that you don’t have to sacrifice taste for the sake of health.

    Fortunately, you glean most of this information immediately from her Instagram bio, which is short and to-the-point: “Best-selling cookbook author + former fast-food junkie + mom of 2. I like to make healthy food as easy as possible.” Her “former fast-food junkie” call-out shows followers she’s relatable (and that her recipes are likely delicious yet healthy alternatives), and by mentioning she’s a mother, you get the sense that her recipes really will actually be quick and easy.
    Plus, Gilmore includes a CTA link within her Instagram bio that leads followers to free, ready-to-use recipes. You might be thinking — Why would she do that, since it discourages people from buying her book? But that couldn’t be further from the truth.
    By giving her followers the chance to try out her recipes, she’s slowly turning leads into customers. After I tried a few of her Instagram recipes and loved them, I decided to go ahead and buy her book, knowing I’d like more of what she had to offer.
    16. Lisa Quine

    Bio Platform: Portfolio Website
    Although a picture is worth 1,000 words, a portfolio is quite different from a professional bio. While this might present a challenge for creative professionals who specialize in visual art to tell their stories, Lisa Quine quantifies her creativity to give her professional bio balance. Throughout her bio, you’ll notice the number of murals she’s completed and a brief timeline of her career thus far which helps paint the picture of who she is as a professional.

    Lisa’s bio checks the box on nearly all of our recommendations for a great bio. She begins with her full name, her location, and what she does best. From there, she gets creative by appropriately mentioning the brands she’s worked with and highlights some of her favorite projects. With a third-person approach to the writing, this bio invites the reader behind a metaphorical door to meet Lisa as a professional, traveler, learner, wife, and mother.
    Create Your Own Professional Bio
    Prim and proper, relaxed, or studded with accomplishments, your bio is a reflection of your best professional self. Your professional bio will often precede your physical presence. Before people meet you for the first time, they’ll probably read your bio. Whether you’re creating an about page for your website or social media profile, one thing’s for sure, you’ll want to put your best foot forward with a top-notch professional bio.

    Editor’s Note: This post was originally published in November 2019 and has been updated for accuracy and comprehensiveness.

  • Virtual Queuing vs Call-Backs

    The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in definition but significant in outcomes. Many contact center managers have been distraught to find that what they needed was a call-back, but what they got was a virtual queue.
    5 Amazing Reasons to Add Virtual Queuing to Your Contact Center
    Fonolo has been the call-back specialist for over a decade, so we know a thing or two about what makes a call-back different from a virtual queue.
    What is a call-back?
    All virtual queues end in a call-back, but not all call-backs come from a virtual queue.
    Call-backs refer to when you return a customer’s request for a phone call. Whether that’s from a virtual queue or an appointment booked through another channel, it’s all a call-back.

    TIP:
    A call-back can be at any time, but a virtual queue is initiated in-call queue.

    What is Virtual Queuing?
    Virtual queuing is the simplest type of call-back solution available. It’s a catch-all term for when you use a bot to wait on hold for you.
    ‘Virtual Hold’ is the trademarked name of the virtual queuing solution made by Virtual Hold Technology, the other long-time call-back solution provider.
    Virtual Queuing, Virtual Hold, Call-Backs: What does it all mean?
    Agent-First Virtual Queuing vs. Customer-First Virtual Queuing
    Virtual hold systems also differ in how they connect to the customer at the end of the queue. There are two main ways of connecting a caller to an agent at the end of their virtual hold: Agent-First Connection or a Customer-First Connection.
    Customer-First Virtual Queuing
    Contrary to its name, this is the least customer-friendly option. When the call nears the end of the virtual hold queue, the Automated Call Distributor (ACD)  places a call to the customer. When they pick up, the system validates the call and caller and then connects them to an agent.
    That still forces the customer to wait on hold for a short time. Companies like United Airlines choose this option because they want to save money by making you pay for the extra time, which is just plain rude.
    Six Secrets to Boost Customer Satisfaction in the Contact Center

    Agent-First Virtual Queuing
    Agent-first means that the call is connected to an agent at the end of the virtual hold. The agent then has to initiate the call-back themselves, usually by pressing a button on their console.
    The ACD then places the outbound call to the caller, who can hear a live agent as soon as they answer the call. That makes for a much better customer experience, which is why Fonolo call-backs are agent-first.
    Which is Better: Virtual Queuing or Call-Backs?
    The truth is that virtual queuing is just one simple way of offering your customers a call-back. They both help to reduce your abandonment rate and average speed of answer — and improve customer satisfaction.
    Comparing Fonolo and Virtual Hold
    It’s been around for a long time and is a tried and tested method to reduce abandonment rates in your contact center. We will say nothing bad about virtual queuing because it’s an essential component of the Fonolo product suite.
    That said, the term call-back includes the many other ways to offer to call your customers back when you’re busy: Visual IVR, Conversation Scheduling, Programmable Call-Backs, Click to Call Widgets, whatever else you call them.
    Call-backs are ‘better’ than virtual queuing because they offer more flexibility for your customers and more options for you to manage call volume.
     The post Blog first appeared on Fonolo.