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Email Marketing Pricing: How Much Should Digital Agencies Charge?
There’s a long list of marketing strategies digital agencies can offer. Regardless of industry, niche, or market, email marketing is a consistent top performer.
Many messaging tools have come and gone over the years. Social media has also experienced a meteoric rise. Despite these new and flashy platforms, good ol’ email remains strong in 2021. According to tech market research firm, Radicati Group, email users will balloon to 4.1 billion by the end of the year. Whatever industry or niche your client may be operating within, email remains a good way for them to connect to their market.
The sheer number of email users is only one benefit to offering email marketing services. It’s not a ‘one-and-done’ offer. Email marketing represents a great opportunity to up-sell your services. We have all been reading and sending email for years. Any email marketing service will provide value to your clients for the foreseeable future.
Email marketing offers your clients a time-tested strategy while providing you with a regular source of revenue. When done well, it’s a win-win for you and your client. But how much do you charge for email marketing? How can you make sure it’s a good value both for your agency and your clients?
A Delicate Balancing Act
Offering email marketing will make your services more robust. Yet you must factor in pricing. Charge too little, and you’ll be flooded with work. You could end up on the short end knowing how much work you need to do to create a quality email marketing campaign. Charge too much, and your clients may balk.
So, what should digital marketing agencies do to balance strategy and budget. be able to offer a beneficial strategy to clients without them going over budget?
Things to Consider When Pricing Your Email Marketing Services
Pricing your email marketing services is not as straightforward as it looks. Different agencies take into account different factors when coming up with their prices. There is no one price that fits all.
When deciding on your own pricing, here are some factors to consider:
1. Industry Averages
Email marketing providers charge anywhere between $80 to $250 a month for services. These prices depend on the tools they use, the size of the email list, and extra costs, such as copywriting.
While costs may seem steep for some, research shows that email marketing yields high ROI. Companies earn around $35 per dollar they spend on an email marketing campaign.
2. Your Level of Experience
How much experience does your agency have running a successful email marketing campaign? How many years have you provided this service? It may be hard to charge clients a premium for email strategy if you don’t have a track record.
The more email marketing experience you have, the higher you can price your services. You can qualify your rates by showing prospective clients case studies of successful past campaigns.
Earning certifications from noteworthy institutions and getting your digital marketing agency listed as an accredited partner of popular email service providers can also help bolster the level of experience you have creating and implementing high-converting email marketing campaigns. These will not only help you win more clients but also justify your premium rates.
3. Scope of Work You’ll Provide
There are many components to email marketing, which makes it highly flexible. You can price your services depending on how much work your client requires. You can offer pre-packaged services for clients who only need help getting started, or a complete package where you create, send and track the entire email marketing campaign.
You can create tiered packages. Provide different features at different price points. Show your clients what they can expect depending on the package they choose.
You can also keep the scope of work flexible. Allow your clients to select services such as buying email credits. This self-selected limit can keep their budget in line. where they can limit the number of emails sent for a particular campaign. This level of flexibility adds a self-serve element giving them the freedom to opt out at any time.
4. Pricing Model Your Digital Marketing Agency is Using
How do you invoice your clients for services rendered? Do you charge them by the hour? Do you adopt an upfront or a 50% down payment pricing structure? Compare your pricing model to digital agencies who include email marketing as a service. Adjust accordingly.
As much as possible, keep invoicing and billing clear for you and your client. People like clarity. If you make this new service smooth and seamless, they are more likely to agree to email marketing.
For agencies that charge by the hour, billing can be as straightforward as explaining how many hours they will add to your invoice. If you’re operating on a value-based pricing model, you can discuss what metrics to keep an eye on. The same goes for performance-based pricing.
Pricing is unique to every agency. Deciding how much to charge is an individual decision. Do your homework, and you won’t go wrong.
5. The Tools You’ll Be Using
Aside from the strategies you’re going to put in place, the tools you’re going to use should also factor into your pricing. The SaaS platforms you’re going to use in sending will come at a cost, usually increasing depending on the size of the email list.
If you don’t want to worry about ballooning expenses for tools, sign up for an account with Campaign Monitor. You can send an unlimited number of emails per month for as low as $29.
Depending on the client, you may also need to get an email hosting provider when carrying out an email marketing campaign. Using a secure email hosting provider is crucial to list health. You don’t want to open up your client’s valuable email list to spam and other malicious senders.
A guarantee that their list is safe and that their subscribers will never be spammed can work in your favor. Present it as a bonus and make it part of your new add-on service.
6. Human Resources
For your clients to get a return on their email marketing investment, you need to make sure the right person creates and analyzes the campaign. Having experts in email marketing, email copywriting, email design, and data science on your team should also factor into your pricing.
Client buy-in won’t be an issue when you have experts working on their campaigns. A crack team using cutting-edge technologies will also give them a competitive advantage.
7. Operational Expenses
Offering email marketing services will increase your agency’s workload, no doubt. from account managing to the cost to run your digital marketing agency. You need to take this into account when figuring out how much to charge for email marketing services.
You’ll also need to update your marketing to reflect your new email marketing services. This means updating your agency website.
Key Takeaways
Email marketing remains a solid strategy when it comes to digital marketing. With its high ROI, agencies and their clients will reap the rewards from successful email campaign.
To make sure you don’t feel shortchanged when offering this service, and your clients remain within budget, start with industry averages when deciding on pricing. From there, you can adjust depending on scope and how you price other services. Don’t forget to consider your cost of operations, human resources, tools, and the level of expertise you and your team provide.
When done right, and priced right, email marketing just might become your most valuable service offering.
The post Email Marketing Pricing: How Much Should Digital Agencies Charge? appeared first on Campaign Monitor. -
Getting Started with Salesforce Flow – Part 58 (Customize Previous, Next, Finish, and Pause Button Label for Screen Flow!)
Big Idea or Enduring Question: What if you could customize the Previous, Next, Finish, and Pause button label for Screen Flow? Ya, why endure mundane when we can jazz things up!! Let us do it! A Screen Element allows you to … Continue reading →
The post Getting Started with Salesforce Flow – Part 58 (Customize Previous, Next, Finish, and Pause Button Label for Screen Flow!) appeared first on Automation Champion. -
Full Instapage Review 2021–Features,Prices,Comparisons
https://szdebrecen1.medium.com/full-instapage-review-2021-features-prices-comparisons-2973334ab8fe
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Online Female CX Communities: Why They Matter and How You Can Get Involved
The world’s first global online membership community for Women in CX is launching on International Women’s Day – March 8th 2021. And this start-up is pretty special. CX Magazine has partnered with Women in CX and this week, caught up with Founder and CEO Clare Muscutt to find out why. The rise of online communities…
The post Online Female CX Communities: Why They Matter and How You Can Get Involved appeared first on Customer Experience Magazine. -
Are Blogs Dead in 2021? We Asked 10 Marketing Experts
It seems we all have an obsession with killing things off.
Every couple of years, we revisit something and place it on the chopping block. In the new millennium, we had the Y2K computer scare. In 2012, we feared the world would end and we would all just poof. When technology took a more important role in our lives, we assumed all print publications would go bankrupt. Now, with the rise of video and podcasts, it’s blogging’s turn to feel the heat.I reached out to marketers with backgrounds in product marketing, SEO, YouTube, podcasting, and more and asked them, “Are Blogs dead? ” Here’s what they said.
In all fairness, this question surrounding blogs is not without reason. Google Trends shows that in the last five years, the interest in blogs has steadily declined worldwide.Image Source
In the U.S. within the same five-year span, podcasts have risen in popularity and surpassed blogs in searches.
Image Source
However, marketers still consider blogging a top marketing channel. Ross Simmonds, a B2B marketer and the founder of the content marketing agency Foundation, says blogging has helped his clients triple their traffic and accelerate their sales close rates.
“At Foundation, blogging with intent has helped us generate millions of dollars in the pipeline for both us and our clients,” says Simmonds. “It’s also armed us with the ability to elevate our brand’s position in the market and, most importantly, truly help others in our industry learn and unlock new opportunities.”
With that said, the blogging landscape has changed over the years. Lisa Toner, director of content at HubSpot, says it’s not enough to just have a blog nowadays.
“You need to consistently create content that is more valuable than your competition’s content. You need to be an SEO expert to get your articles ranking on page one of Google, and you need a distribution strategy to promote your content across all the channels your audience likes to consume content on,” says Toner. “It’s a lot more complex to win at blogging now, but if you can master it, it’s worth the investment.”
Transparency is a bigger responsibility, especially as social justice becomes more important to consumers.
“You need to think about how people see your brand compared to your competition. Everyone has their own unique selling position (USP) and what they want to put forward, but what users do is compare,” says Sandra Mpouma, head of digital marketing at RationalFX. “So, in terms of business strategy, create loyalty, trust, [and] be transparent and competitive, which is very important nowadays.”
Blogs vs. Other Marketing Channels
Now that other content marketing channels – namely video and podcasting – have surpassed blogs, will blogs soon become redundant? Well, it all depends on the user personas you’re targeting. But even as other platforms grow, blogs still offer many advantages.
“Podcasting is not without its own set of limitations. There are plenty of discoverability and audience growth challenges. At this point, blogs have a pretty well-dusted playbook for scaling. That’s not true for podcasts,” says Matthew Brown, senior podcast producer at HubSpot. “A company can use its likely limited resources to invest in a blog that will basically give consistent, easily measurable, and reliable performance. Blogs also have a direct line to the company’s bottom dollar, podcasts do not.”
Nelson Chacon, principal marketing manager for YouTube at HubSpot, highlights that there’s no reason to choose between two platforms if your team has the bandwidth to tackle both. If it aligns with your user personas, you can engage your audience from several angles.
“Creating a blog constructed of articles around the benefits of your product will be helpful. Having a video showcasing its use or how to install it would be beneficial for your audience,” says Chacon. “Home Depot has done a fantastic job of doing this. While they inform and educate their customers on their products, they also add a quick ‘how-to’ for the more knowledgeable person who just needs a short answer explained in a video.”
As for social media, Annabelle Nyst, a senior content strategist who focuses on social media initiatives at HubSpot, says it’s hard to compare it to blogs as each platform serves different purposes.
“Social content doesn’t always have the shelf life or the discoverability of blog posts,” says Nyst. “It’s more about consistently meeting your audience where they are, in the right moments, engaging with them one-on-one, and establishing trust via community building.”
She adds that social media can be a great way to amplify your blog posts. And vice versa, blog posts can serve as inspiration for social content. If using both, Nyst recommends pulling the most compelling points from your blog posts, creating social-first content, and using it to drive traffic back to your blog.
With all that said, blogs don’t come without their disadvantages. AJ Beltis, a content and acquisition manager at HubSpot, mentions the high drop-off rates often seen in blog posts.
“Blogs lack the interactivity that many crave due to its nature as written content,” says Beltis. “This challenges blog writers to hook their readers in a few short sentences without having the benefit of special effects or audio engineers available to their video and podcast creating counterparts.”
What it often comes down to is your brand goals and which channels will help you meet them. Podcasts, for example, are better for branding while blogs serve better for top-of-the-funnel engagement.
“Blog posts are an acquisition juggernaut. There’s a clear path that any seasoned marketer can follow. Podcasts, however, best serve as a brand opportunity,” says Brown. “You wouldn’t measure a series of blog posts on their brand uplift ability, just like you wouldn’t measure a podcast show’s lead generation. That is unless you like gray hairs and a serious lack of sleep.”
Why Blogs are Still Impactful
From an investment perspective, blogs may be a better long-term investment for lead generation.
“I could spend $200K to hire a full-time writer, SEO expert, and conversion rate optimization (CRO) specialist to work on my blog. By combining those skill sets, I’m going to be able to create a blog that drives organic traffic to my website and converts it into leads for my business all year long,” says Toner. “Or, I could put the same $200K into an advertising campaign and maybe get a couple thousand leads over the course of the ad campaign. But once the campaign ends, so does my lead flow.”
Toner adds that the majority of HubSpot’s blog-generated leads come from older blog posts. This means that blogging can be a great lead source long after posts are published. Aja Frost, who leads the English SEO team at HubSpot, echoes this sentiment.
“Organic traffic is more important than ever. Unlike paid traffic, which stops coming in the second your budget runs out, organic traffic is mostly self-sustaining after you’ve put in the time and effort to create a blog post,” she says.
She adds that most content management systems (CMS) have SEO tools integrated into their platforms, which makes it easier to optimize your posts.
Blogging can also be valuable in shaping a brand’s product positioning.
“Blogs are still one of the best channels we have to create narratives around our product,” says HubSpot Product Marketing Manager Alex Girard. “They offer us the opportunity to address trends we see in the market, how those trends impact the reader, and how our product might be able to help them meet that trend successfully. They’re also great for telling customer success stories.”
He adds that when using your blog to market your product, the content doesn’t have to be promotional. When you establish yourself as a thought leader and gain trust from your audience, they will organically look into your products and services.
With that said, it’s going to take more than good content to have a successful blog.
“Growth without a goal isn’t going to help your business – if 10,000 people are reading your blog, but none of them fit your persona, that’s not going to do anything for your company,” says HubSpot’s Senior Blog Manager Karla Cook. “Focus on something attainable, like generating new contacts, and make sure every post you’re putting out has that goal in mind.”
She adds that one of the biggest mistakes brands make is creating content only for people at the decision-making stage. With so many stages between reading a blog and making a purchase, marketers should have posts geared at users in every stage with corresponding offers. Learn more about that through HubSpot’s business blogging course.
From an SEO perspective, brands may also struggle with generating traffic because they’re thinking blog first, link building second.
“What I often notice is that marketers see ‘blogging’ and ‘link building’ as two different disciplines. First, they write the blog posts, then they think about how to earn backlinks to them,” says Irina Nica, a senior marketing manager at HubSpot who works on product awareness through outreach initiatives. “Instead, they should include linkable assets into their regular content calendar, alongside other types of articles that are maybe designed for generating organic or social media traffic.”
Despite the many benefits we’ve gone over, blogging isn’t always the best strategy for every brand. Why? Well, what if your ideal user persona doesn’t read blogs? What if they prefer emails instead?
“Some brands have great email communication and workflows where they provide people with downloadable offers where they don’t have to go somewhere else to get the information, it’s just in their inbox straight away,” says Mpouma. “You don’t necessarily need a blog as long as you’re offering something in exchange. I think the blog has always been that: Offer something for free in exchange for that user interaction.”
So, in that case, blogs wouldn’t exactly be dead, more so irrelevant.
Why Marketing Isn’t Dead
Looking at things from a broader perspective, blogs are just an extension of marketing. Some have suggested that marketing is dead, which makes marketers like me wonder if there’s something we don’t know.
Based on recent data, marketing is still influential. And that applies to both traditional strategies and digital initiatives. Statista reported that in 2019, content marketing generated over $42 billion in revenue worldwide.
“There’s a reason why Nike and McDonalds continue to invest millions every month in marketing even though they’re already household names. There’s a reason why the top musicians and artists still do promotion prior to their latest album release,” says Simmonds. “Marketing isn’t to be seen as just an expense. It’s an investment. And if you make an investment that is rooted in a strategic plan — that investment should return dividends for years (maybe decades) to come.”
The key takeaway is that while not all marketing tactics work for every brand, it’s unlikely that blogs will stop being valuable to brands in the foreseeable future. So for now, blogs, you can rest and step off the chopping block. -
Ecommerce Website Maintenance Guide for Startups
According to Forbes, spendings on e-commerce has increased to 77%. And to make your store stand out in the competition, you need to think about the regular maintenance of your e-commerce store. Here are some tips on maintaining your e-commerce website! >> https://krishaweb.medium.com/ecommerce-website-maintenance-complete-guide-for-ecommerce-startups-e3b9ac9272ca #ecommercewebsite #userexperience #websitemaintainance #ecommercestartup #guideforecommercestartup
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A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown of call centers and how contact center technology has developed over the last 70 years.
What does call center technology mean?
Call center technology refers to a vast range of software and hardware used to run the modern call center. That includes the front-end software that call center agents use to respond to serve customers and find answers. But it also consists of a vast array of underlying TELCO and networking infrastructure that we barely ever get to see or hear about.
Top Contact Center Trends 2021
And that type of call center technology has a fascinating history, which starts in an air traffic control tower…but we’ll try and keep it short.
A Short History of Call Center Technology
Pre-1950, nobody had ever been left on hold for more than the time it took for an operator to say, ‘Hold please’ and connect them physically to the person they wished to speak to.
The First ACD Came from Air Traffic Control
But in the mid-1950s, all that changed. Some brilliant blokes — likely based in Birmingham, England — hacked the Air Traffic Control systems of the time to create the first Automatic Call Distributor (ACD). At the time, less than half of households didn’t own a phone, so nobody cared.
Call Centers Start to Appear
Much later, the Birmingham Press and Mail launched the first call center in the world to handle incoming customer enquiries. Still, only about 60% of people even had a phone, so many businesses were skeptical of this new-fangled way of talking to customers and shunned it in droves.
The Full List of Contact Center Technology
The technology that allowed this transition was called ‘Private Automated Business Exchanges (PABX), which were essentially smarter, more complicated ACDs.
The Dawn of the Toll-Free Telephone Number
Shortly after the first call centers started to pop up, AT&T created 1-800 ‘toll-free’ numbers (1967).
That opened the door to various marketing opportunities and legitimized the practice of providing customer support over the phone.
Call Centers Become All Too Commonplace
In the early 1970s, Lloyd’s Bank — the largest retail bank in the UK — opened a call center to handle balance inquiries and other simple complaints. They also found that it was a fabulous (very profitable) way to reach potential customers. The age of the pesky sales caller was born. Later in that decade, IVR (Interactive Voice Response) technology was first rolled out into call centers.
First Voice-Over-Internet-Protocols Established
The 80s were — for everyone involved — a blur of innovation and expansion for the contact center world. That also meant that hold-time became a popular way to defer annoyed customers, and outbound call center reps earned a bad reputation. Call center technology progressed incrementally but slowly.
The Complete Guide to Contact Center Technology
In the early 90s, a strange new form of communication began to grow in popularity: the internet. With it, a new era of voice communication tech began, with the inception of voice over internet protocols — enabling the digitalization of voice.
One of the critical technologies that lead the charge was BT’s Digital Access Signalling System 2 (DASS II), which laid the groundwork for many of today’s PTSN and SIP technology.
First Virtual Queuing Technology
Later in the 90s, just before the tech bubble popped, the first virtual queuing solutions began to appear. Considering the ubiquitous and frustrating nature of long hold times, virtual queuing hit the scene with surprisingly little fanfare or adoption by the larger players. The message from many corporate players was simple: it’s cheaper to leave them on hold.
Most Call Center Technology Runs on Amazon
As we ripped into the new Millenium, it became clear that the internet and digital technology would quickly become the standard in call centers.
And one very familiar name entered the space (through the back door). Not content with supplying you with cheap electronics, books, workout equipment, and organic quinoa, Amazon also supports most cloud-based contact center software today.Fonolo Births the Cloud-Based Call-Back
At this point — around 2009 — call center technology was slowly moving to the cloud.
The year before Twilio had launched, it became clear (to innovators) that the AWS Twilio stack was the call center’s future. Those pioneers included our founders: Shai Berger, Jason Bigue, and Mike Pultz.
After a short iteration as a consumer-based service, Foncloud (as we were known at the time) pivoted to providing a novel cloud-based call-back solution for contact centers.
Today, most contact centers run on a combination of Twilio and AWS. And even the old in-house legacy systems are slowly moving to the cloud and turning to AWS for help. This changeover was anticipated to be slow but inevitable. Up until March 17th, 2020.
The Great Contact Center Diaspora
We knew that cloud-contact centers were inevitable, but we didn’t anticipate the switch to happen quite so fast. But the coronavirus pandemic of 2020-21 forced contact centers to upgrade their technology stacks to make them more flexible and resilient. The days of the single physical location are probably gone for all but the smallest call centers.
Top Contact Center Technology Trends in 2021
The Future of Contact Center Technology
The conditions brought on by the pandemic have fostered rapid change in call center security. Burgeoning AI tech is developing at an astounding pace. Data security and information privacy concerns will bring about many new protocols for backend call center tech, as well as many new features to help customers and agents get the answers they want as quickly and efficiently as possible.
The future of call center technology is most definitely ahead!The post Blog first appeared on Fonolo. -
2021 Gulf Customer Experience Awards: Meet The Winners
The winners in CX innovation across the Middle East have been announced at the annual Gulf Customer Experience Awards in Dubai. Following a fantastic day of presentations by finalists, and hybrid live and online awards ceremony, the big winners have been announced on the stage at Jumeirah Creekside Hotel. HSBC, Abu Dhabi Commercial Bank, Experience…
The post 2021 Gulf Customer Experience Awards: Meet The Winners appeared first on Customer Experience Magazine. -
In H-E-B We Trust: How Admirable Acts of Leadership Earn an Army of Loyal Fans
The headlines are glowing:
“Texans Needed Food and Comfort After a Brutal Storm. As Usual, They Found It at H-E-B.” –The New York Times
“Opinion: Why H-E-B comes through in a crisis when Texas government doesn’t.” –The Houston Chronicle
“Texans are raving about H-E-B as the beloved grocery chain provides food and comfort amid a nightmarish storm.” –Business Insider
What I wrote on LinkedIn was, “In H-E-B we trust. Here’s how admirable acts of leadership earn an army of people whose lives would be empty without you. Bravo #HEB”
As I’ve shared before, H-E-B is a fantastic example of a business that understands that in certain moments, we as businesspeople have unique opportunities to embed goodwill and good acts into them, to become memorable, to become unforgettable for how we responded in this moment, and for how we helped our people and our customers.
Memory is a powerful thing. As leaders, we must ask: How will you be remembered? What do your behaviors say about you?Take the Quiz!
I’ve put together a short quiz as a self-evaluation tool to help leaders define where they are now and identify their opportunities to become memorable and earn customer-driven growth. Click here to get started.The post In H-E-B We Trust: How Admirable Acts of Leadership Earn an Army of Loyal Fans appeared first on Customer Bliss.
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The reverse value/luxury curve
For most products and services, we rate them on a curve.
Of course the seat on the discount airline was cramped, but that’s okay because it was cheap.
Of course this Camry doesn’t look or ride like a Porsche, don’t be stupid…
But, the opposite is true in the high end. When luxury goods are compared to luxury goods, the narrative is, “this one must be better, in absolute and relative terms, precisely because it’s more expensive.”
And so hiring McKinsey costs 10x more than hiring a former McKinsey consultant. And so it’s worth more.
And so $150,000 elephant-sized stereo speakers (yes, they exist) are far better than $5,000 speakers (can’t you see?)
This goes beyond the standard understanding of a Veblen good. Because in addition to being more expensive, these super-luxury goods are less effective, harder to use and generally a pain in the neck. That’s part of their appeal.
(And yes, the same is true for corporate luxury goods, like software and IT consulting…)
Price accordingly. And listen to the reviews with a careful skepticism.