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A useful way to get in sync.

“What’s the hard part” is a question that everyone on the team should be able to answer. But you won’t find out unless you ask the question.

You might discover that many people think the hard part is directly related to what they do all day. And you might discover that some people insist that the hard part has nothing to do with what they do all day–even if it does.

What is the difficult work that, if it went well, would transform the impact of this project? Where are the projects worth focusing on, the things that would be difficult to outsource in a productive way?

When we roll all of this up to the enterprise, it’s up to the CEO to be clear about what the hard part really is – the solvable problem that if it were solved would make a significant difference for the enterprise.

Almost all the cycles involved in creating and building something aren’t particularly difficult. They’re important, certainly, we can’t ride the bike unless it has wheels. But wheels aren’t hard to find and purchase at a fair price.

A team’s awareness and focus on the hard parts dramatically shifts the prospects for the project.

Been spending the last year analyzing the video-marketing industry while growing my company. 👉 I’m sharing my learnings today in this article. You’ll learn: – 3 video trends in 2021 – 7 video types for e-commerce – 5 tips to create your own videos Any feedback is appreciated! 🙏 Video for E-commerce: The Ultimate 2021 Guidehttps://www.vidjet.io/blog/video-for-e-commerce-the-ultimate-2021-guide
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The lockdown has changed consumers shopping habits. Online purchasing is here to stay, and shipping companies found themselves in an urge to meet consumers needs and expectations. Now more than ever, businesses have to know their customer’s habits and attitudes, so they can provide enough opinions to meet home delivery needs. Consumers worldwide are looking…
The post FedEx Partners Up for Better CX appeared first on Customer Experience Magazine.

PlanetOne becomes newest UJET Master Agent adding hundreds of new solution providers to the UJET Partner Network
SAN FRANCISCO, CA – April 8, 2021 08:00 AM Eastern Daylight Time
UJET Inc., the world’s first and only CCaaS 3.0  cloud contact center provider, is pleased to announce PlanetOne, the IT channel’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises, has joined the UJET Channel Partner Program.
“PlanetOne’s growing network of channel partners across the U.S., along with its focus on both the partner and customer experience, makes them an ideal master agent for UJET and our rapidly expanding channel partner program,” said Vasili Triant, Chief Operating Officer, at UJET.
As a new UJET Master Agent, PlanetOne will provide its agents and solution provider partners full access to UJET’s ultra-modern cloud contact center platform and features, including their unique approach to embeddable experience, enabling businesses to fully integrate support into their existing mobile and web experiences. Partners can also access the new UJET Virtual Agent, which provides proactive, conversational AI to empower both customers and contact center agents.
“We are excited to add UJET’s CCaaS 3.0 to PlanetOne’s growing technology portfolio. UJET’s technology is proven and the team knows how to deliver an exceptional customer experience while reducing costs and streamlining operations,” says Chris Werpy, Chief Operating Officer at PlanetOne. “With UJET, channel partners can help businesses further eliminate fragmented, repetitive customer interactions while unifying their customer data for a more intelligent and contextual customer journey.”
UJET’s channel partner program supports strategic business partnerships, master agents, and integrators looking to diversify their portfolio, grow their business, and partner with a leader in contact center digital transformation. More information about joining UJET’s channel partner program can be found at https://ujet.cx/partners.
About UJET
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Learn more at www.ujet.cx and follow us on LinkedIn, Twitter, Instagram, and subscribe to our blog!.
About PlanetOne
PlanetOne is the IT channel and telecom industry’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises. Headquartered in Scottsdale, Ariz., the industry pioneer is celebrated by Inc. Magazine as one of America’s Fastest Growing Private Companies and regarded as a top-performing partner for hundreds of telecom agents and channel partners nationwide. In 2018, PlanetOne was named one of the Best Places to Work by The Business Intelligence Group. Since 2017, the company has been honored as one of the “Nation’s 101 Best and Brightest Companies to Work For®” by the National Association for Business Resources. In 2015 and 2017, PlanetOne ranked No. 1 in the Phoenix Business Journal’s annual “Best Places to Work” survey, and has been recognized as one of Arizona’s largest privately-held companies as part of the Arizona Corporate Excellence (ACE) Awards program, since 2016. The award-winning PlanetOne Partner Program has also been included in CRN’s Connectivity Solutions Partner Program Guide and Cloud Partner Program Guides. To reach PlanetOne call (877) 487.8353 or e-mail sales@planetone.net.
To learn more, visit www.planetone.net. Follow PlanetOne on Facebook, Twitter, LinkedIn and YouTube.

Media Contacts
Holly Barker
UJETpr@ujet.cx
Suzanne Collier
WhiteFox Marketing, Inc. (for PlanetOne)suzanne@whitefoxpr.com
The post UJET Adds PlanetOne to Rapidly Growing Channel Partner Program appeared first on UJET.

AI is quickly becoming a cornerstone of customer service especially, but consumer sentiment is mixed. Fifty percent of customers believe chatbots and VAs make it harder to resolve an issue, but 37% say they’d prefer to get immediate help from a bot than wait on a human. AI might be growing at an unprecedented pace, but that growth will only continue as long as the tools enhance — rather than detract from — the customer experience. Forward-thinking companies understand that AI is only worth implementing if it makes the customer experience better. Here are four CX-friendly ways you can incorporate AI.
Use AI to enhance the shopping experience
Help customers resolve problems faster
Use sentiment analysis to analyze customer feedback
Use AI as a customer-service assistant
Full article: https://www.entrepreneur.com/article/366465
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