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Running an ad campaign is no small feat. From narrowing down your target audience to designing your landing page, there are many pieces to the puzzle.
Once you put in all that work, you want to make sure your ad is ready for bidding. Google Ads helps advertisers ensure their ad quality is high by assigning them a quality score.

Not sure what that is? Let’s cover what a Quality Score is, how to see it in your account, and how to improve it for your next campaign.

Google wants to match users to the most relevant ads because they only make money when users click the ad. So, if they consistently show low-quality ads, they won’t earn as much.
To determine an advertiser’s Quality Score, Google looks at how other advertisers have performed in the last 90 days for the exact same keywords. If there isn’t enough data gathered in that time frame, there will be no score displayed.
Does your Quality Score affect ad rank?
In the bidding process, your Quality Score is not considered by Google’s algorithm. Your Quality Score can signal how your ad will rank but it’s not a direct input in the auction.
However, there is a non-direct link between your Quality Score and your ad ranking. If you have a low Quality Score, that suggests that your ad doesn’t provide a good user experience. As a result, your ad may not rank well.
Think of the Quality Score as a diagnostic tool you can leverage to create a more relevant and useful ad for your target audience.
Now that you know how it works, let’s talk about the three components that make up your Quality Score.
Quality Score Components
In the past, the QS was a clickthrough rate (CTR) predictor. Before assigning Quality Scores, Google used CTR to weed out ads that were irrelevant or ads that should have a higher cost-per-click (CPC), according to the Search Engine Journal.
Today, the expected clickthrough rate is still one component of the Quality Score. It refers to the likelihood that your ad will be clicked once seen. Here are two additional factors that influence your Quality Score:

Ad relevance – How relevant your ad is to the keyword or ad group based on the user’s intent.

Landing page experience – How useful your landing page is once users click on your ad.

For each component, you’ll get a subscore: below average, average, or above average.
Despite popular belief, your Google Ads history also has no impact on your Quality Score. Here are additional factors that are not measured in your Quality Score:

Devices used in search
Time of day
Ad extensions
Location of user

Why Your Google Ads (formerly Adwords) Quality Score Matters
The biggest reason to pay attention to your Quality Score is cost: The higher your Quality Score, the less you’ll pay per click. And that comes straight from Google.
Even if there’s low competition for your keywords, you may still end up paying close to your maximum CPC if your ad quality is low.
With this in mind, it’s in your best interest to ensure your ad meets Google’s standard of quality.
From a value perspective, your Quality Score can help you optimize your ad for better performance.
Knowing where you fall in each component allows you to ensure users enjoy every stage of the ad experience, from seeing your ad to landing on your LP.
For instance, your Quality Score could reveal that ad relevance is above average but your landing page is below average. From there, you have clear direction on what to focus on to improve your ad quality.
If you want to see past Quality Score stats for a specific reporting period, you can select one of the following and click “Apply.”

Quality Score (hist.)
Landing Page Exper. (hist.)
Ad Relevance (hist.)
Exp. CTR. (hist.)

1. Review your Quality Score components.
The first place to look when attempting to increase your QS is your Google Ads account. Where do you fall in expected CTR, ad relevance, and landing page?
If you have “average” or “below average” listed for any category, those are the elements you want to tackle first.
While they all play a role in your score, working on your CTR or LP has twice the impact as working on your ad relevance, according to Search Engine Land.
But this doesn’t mean that you shouldn’t care about your ad relevance score, you may just want to focus on those two first and then tackle ad relevance.
2. Tweak your keywords.
If your ad relevance score is low, there are a few things you can do to improve it.
The first is making sure the keywords in your ad group are relevant and all follow the same intent.
For instance, say you have these two versions of an ad group:

1st – Puzzles, puzzle games, kids games, children’s puzzles, puzzles online, online puzzles to solve

2nd – Children’s puzzles, puzzles for kids, puzzles for 3-year-olds, puzzles for 5-year-olds

The first ad group is scattered – it has broad terms like puzzles as well as specific terms related to the type of puzzles as well as online puzzles.
The second group on the other hand keeps the ad group focused on puzzles for children. It’s likely that if a user searches any of these terms, the intent will be the same whereas, in the first group, the ad may not be relevant.
The second thing you’ll want to do is have a negative keywords list. This will prevent your ad from showing up for keywords that have a different intent than your ad.
3. Check your site speed.
Site speed can greatly affect user experience. If your page loading time is too high, users will get impatient and quickly leave your site.
If you’re already paid for a user to get to your landing page, the last thing you want is a slow load time to steer them away.
Here are a few ways to test your site speed:

PageSpeed Insights – It offers a quick but thorough overview of your site’s mobile and desktop performance. You can test your website for free and there’s no login required.

HubSpot’s Website Grader – Want to test everything on your landing page, including security, performance, and SEO? Use this tool.

Google Analytics – If you already have an account, you can access site speed data by:

Navigating to your view.
Opening “Reports.”
Selecting “Behavior” then “Site Speed.”

4. Align your ad to your landing page.
Ever go to a store and ask an attendant where something is? They point you to Aisle 7, you get there and it only takes a few seconds for you to get frustrated because you still can’t find what you’re looking for.
You don’t want your users to have that experience when they get to your landing page. It should always deliver on its promise.
For instance, say your ad is about puzzles for children. Your landing page shouldn’t include puzzles for adults, teenagers, etc. It should be specific to the ad so that the user gets exactly what they’re looking for.
If a consumer has to look around, as if they just landed on your homepage, they may just exit.
On that same note, don’t forget to check your URLs and ensure they’re working properly. A wrong forward or backslash, ampersand, hyphen, or parentheses can throw off your URL.
5. Test your copy and CTA.
When a user sees your ad on Google, you only have a few seconds to get their attention. What’s going to make them click on your ad instead of a competitor’s?
That’s what you should have in mind when crafting your copy and CTA.
Highlight a unique benefit that separates you from your competitors. Say you sell children’s puzzles and have won awards, that’s something you want to showcase. Or perhaps they’re sustainable and eco-friendly.
Leverage whatever details you believe will resonate best with your target audience.
In addition, use action verbs that have power and evoke emotion.
6. Optimize mobile experience.
Imagine running an ad to find out later that most clicks came from mobile users yet your landing page wasn’t designed for mobile shopping.
Today, the mobile experience is as important, if not more, to users when navigating the web.
As you design your landing page, make it responsive (i.e. mobile-friendly) to ensure it works well on all device types. Don’t just work on the LP, the entire shopping experience should be frictionless, including:

Visiting product pages
Checking out

You should also think about any pop-ups and other interstitial pages you may have that can impact the user experience.
Your quality score is a diagnostic tool that you should leverage to optimize your ads. With so many factors that can seem out of your control when it comes to ad performance, here’s something that you have the opportunity to control and improve.

There’s seemingly no end to what you can test in your marketing — conversion rates, offer placements, and even which titles perform better. 
There’s also no end to the type of test you can run, but two players take center stage: A/B and multivariate testing. Is there a huge difference between them, though? And will my results be affected if I choose the wrong one? 

Yes, there is a difference, and yes, your results will be affected. Not to fear, though; in this post, we’re going to break down the difference between A/B tests and multivariate tests and tell you exactly when to use each, so your tests run smoothly and your inbound marketing can go from working pretty well to amazingly well. 

The critical difference is that A/B testing focuses on two variables, while multivariate is 2+ variables. As the difference between both tests can be seen visually, let’s go over an example. 
Multivariate vs. A/B Testing Example

 
In the image above, the A/B test is simply two different versions of the same with minute changes, while the multivariate test looks at multiple different page elements (variables) in different positions on the page. 
Given their differences, let’s learn more about each one and when to leverage each test in your marketing. 
What Is an A/B Test?
When you perform an A/B test , you create two different versions of a web page, and split the traffic evenly to see which performs better. The image below is an example of an A/B test.

 
A/B testing is often done with two different variables, but there are A/B/C tests that test three different web page versions, an A/B/C/D test that tests four different web page versions, and well, you get the picture. In an A/B test, you can change any variable you want from page to page, and it is a testing best practiceto create two different pages for your test.
When to Use A/B Testing
Use A/B testing when you want to test two specific designs against each other, and you want meaningful results fast. It is also the correct method to choose if you don’t have a ton of traffic to your site as you’re only testing two variables, so significant data is not needed. 
Advantages and Limitations of A/B Testing

Advantages of a/b testing
limitations of a/b testing

Fewer variables so data is easier to track, and you can get a true sense of what works and what doesn’t. 
The focus is on two single variables, so test results are hyper-focused and not generalizable.

You can obtain results quickly
 

When you perform a multivariate test, you’re not simply testing a different version of a web page like you are with an A/B test. With this process, you’ll get an idea of which elements on a page play the most significant role in achieving a page’s objective. 
The multivariate test is more complicated and best suited for more advanced marketing testers, as it tests multiple variables and how they interact with one another, giving far more possible combinations for the site visitor to experience. 
When to Use Multivariate Testing
Only use a multivariate test if you have a significant amount of website traffic. If you do have a lot of site traffic, the following use case is if you have pages that contain several different elements, and you want to understand what would happen if you made significant changes to the features on the page, like their placement.
Advantages and Limitations of Multivariate Testing

advantages of multivariate testing
limitations of multivariate testing

It helps you redesign site pages to have the most impact.
Requires significant site traffic since you need enough data to test all variables accurately, and not all businesses have this traffic.

Results are significant because multivariate testing requires considerable website traffic.
Is a rather advanced and involved marketing process.

You can extrapolate results because multiple variables are being tested, and you have significant data points.
 

This is a tricky concept, and a visual usually helps clarify complicated ideas. The image below is an example of a multivariate test. 

Just remember that for multivariate and A/B tests to give meaningful results, it’s not enough to have site traffic overall — the pages you’re testing also need to receive substantial traffic! So make sure you select pages that people can find and regularly visit so your test yields some data to analyze.

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If you are running a business, odds are, you’ve already figured out your business model.
It’s usually the first thing entrepreneurs build out, as it’s key to figuring out the value you’re bringing to the market and consumers.

But what about your people, processes, systems, and technology? Those are all key components of your business that should be outlined in your operational model.
Let’s dive into what an operational model is and how it compares to a business model, plus cover the steps to create one today.
Many people confuse business models with operating models. However, they outline different things and serve different purposes.
A business model outlines how a company captures and offers value through its products/services, value proposition, customer segments, key partners, etc. An operating model, on the other hand, lays out how a company will run in order to deliver that value.
So, in simple terms, a business model looks at the what. An operating model focuses on the how.
Let’s take the example of a fictional lifestyle business called EarthBound. Their business model will describe their sustainable and eco-friendly approach as their value proposition, outline their various product lines, lay out their customer channels through brick-and-mortar and ecommerce stores.
Their operating model will focus on how they source their products, the roles they need within the company, the systems they use in each business area, their data management plan, and more.
Unsure why you should design an operating model? Here are the benefits:

It helps you identify the systems and structure necessary to serve your customers in a way that’s in line with your larger strategy.
It’s a blueprint for how resources are organized and operated so, that serves as a baseline from which to scale your business.

Operating Model Template
When you build out your operating model, you focus on three key elements: process, people, and technology.
There are two approaches you can take: role-based or process-based.
When you take the role approach, you design your operating model based on hierarchy and the roles within your company. With a process approach, you focus instead on the journey to deliver value to your consumers.
The template you follow will depend on what makes the most sense for your business based on strategy. For instance, say you’re reviewing your operating model because you’re considering restructuring or reallocation of resources. In this case, a process-based approach may work best.
What You Need To Build Your Operating Model Design
You have to start by asking yourself: “How do we manage our resources to effectively run our business and deliver our services as intended while meeting our goals?”
As you start to think about that, focus on each area outline here.
1. Strategy
To build your operating model, you first need to be clear on your strategy.
This is because your strategy and core priorities will inform your operating model. Once you define it, the next step is creating a set of design principles.
Bain & Company, a global management consulting firm, suggests drafting a list of around seven statements that outline what your company must do to execute your strategy. This will serve as an anchor as you build out your model.
Anyone on your leadership team should be able to state these concisely and clearly using simple language. Here are a few examples:

Standardize the customer experience across all regions.
Reduce siloes and align the organization on key company priorities.
Transition to digital-first approach.

2. Systems and processes.
For any company to run smoothly, they need systems and processes.
When creating or reviewing an operating model, you need to fully understand the inner workings of every business area.
What business systems are in place in X department? What hardware and software do they rely on?
As you think about these questions, make sure you consider both internal and external tools that your organization relies on.
This means knowing what every department needs to succeed in its roles. For instance, EarthBound’s finance department handles activities like invoicing, accounting, payroll, and billing. Going deeper, this means they may use software like Quickbooks.
The marketing team is likely responsible for lead generation and brand awareness through content, social media, paid advertisement, and more. As a result, they rely on tools like Casted to achieve their goals.
Once you know the systems and processes, you can figure out how it fits into your strategy and what changes can or should be made.
3. Organizational Structure
Over the years, new methodologies have been introduced that invite business leaders to revisit their organizational structure and make changes to their operational model.
One big shift in recent years has been how companies tackle projects. In the past, companies followed the waterfall methodology, which organized projects in linear, sequential phases. Today, many companies prefer the agile methodology, which is iterative and offers more flexibility.
Each framework is unique and comes with its own advantages and limitations. As such, it’s important for a business to know what direction they want to head in as they develop their operational model.
4. Talent Management
You can’t have a successful company without talent.
As you develop your operating model, one important question to answer is, “What do your teams look like?” and “What does success look like in every role?”
In this phase, you’ll want to understand the key roles and responsibilities needed to run the business and how those roles will evolve over X period of time.
Furthermore, you should also have a clear culture code that outlines the norms and behaviors you expect from your team and the values you celebrate.
These elements seep into other areas of your business and as a result, are incredibly important when working on your model.
5. Technology
As we’ve seen in recent months, the world is constantly changing.
More teams are remote than ever before and companies are investing in virtual tools like video conferencing and messaging. With this shift comes a need to have the technology to support growing global teams.
Beyond that, there is also the business technology needed to keep everyone in sync. Too often, companies suffer from siloes and have difficulty creating cross-functional teams. By understanding how you envision your team operating, you can seek out software that meets those needs.
Building your operating model is essential in maintaining the health of your company. Whether you’re just now creating one or revisiting an old one, doing so will help you better understand how to execute your strategy.

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