Blog

  • Salesforce Ben to Launch “Start a Salesforce Freelancing Business” Course!

    Starting a Salesforce freelancing business is difficult, and sustaining it can be a challenge. That’s why we’re excited to announce we will be launching our new course, “Start a Salesforce Freelancing Business”, on the 14th February 2022. In this course, I will show you how… Read More

  • SalesforceBen.com to Launch “Start a Salesforce Freelancing Business” Course!

    Starting a Salesforce freelancing business is difficult, and sustaining it can be a challenge. That’s why we’re excited to announce we will be launching our new course, “Start a Salesforce Freelancing Business”, on the 14th February 2022. In this course, I will show you how… Read More

  • On schedule

    We get a huge benefit from making a simple commitment:

    Don’t miss deadlines.

    The benefit is that once we agree to the deadline, we don’t have to worry about it anymore. We don’t have to negotiate, come up with excuses or even stress about it.

    It won’t ship when it’s perfect.

    It will ship because we said it would.

    Once this is clear, the quality of what we ship goes way up. Instead of spending time and energy looking for reasons, excuses or deniability, we simply do the work.

    And over time, we get better at figuring out which deadlines to promise. Because if we promise, we ship.

  • Salesforce Admins Best Practice: Top 6 Fields on the Contact Object

    The abundance of data in today’s business environment continues to grow exponentially, and is continuously changing and decaying. This poses significant challenges to the quality of data in our CRM. Data quality has a direct impact on business performance and decision-making processes, especially as businesses… Read More

  • 2022 Salesforce Predictions from Salesforce Influencers

    Almost two years on from the start of the Covid-19 pandemic, much has changed in the Salesforce landscape. The era of digital transformation was propelled forwards and Salesforce pioneered ways to navigate the “new normal”. With the future still uncertain, and no clear understanding of… Read More

  • Customer Experience (CX). Vamos falar sobre Pilares de CX ?

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  • Broken links

    The blog post I did a few hours ago was filled with broken links, the result of some weird sort of rift in the time-space continuum. Sorry for the hassle. It’s fixed now.

    If you get this blog via email or some other form of intermediated transposition, you can always click on the name of the post to get to the original blog–that way you’ll always see my latest version, with typos fixed, links repaired and any other sort of mistake that I know about remedied.

    Sorry to trouble you on a Sunday. Have a great day. And thanks for reading.

    PS you can subscribe by email by clicking here.

  • Automate posting your Instagram photos on Reddit

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  • Books for the journey

    My bookshelves are filled with books I’ve read once. But there are others that I come back to again and again. I hand them out like Halloween candy to colleagues, and often, they end up paying them forward as I did.

    Authors and ideas for the long haul. Classics in our field, in fact. One is brand new, others I read decades ago. Tom and I have known each other for 39 years…

    Every one of these authors is the real deal. They’ve done the work and they’ve shown up to make a difference. My life is better for knowing them as friends and colleagues.

    I’m lucky to be able to share them with you.

    The Art of Possibility by Roz Zander and Ben Zander

    The Power of Regret by Dan Pink

    The Tom Peters Seminar

    Story Driven by Bernadette Jiwa

    The Celebrity CEO by Ramon Ray

    Body of Work by Pam Slim

    Marketing Lessons From the Grateful Dead by David Meerman Scott

    The War of Art by Steven Pressfield

    Ignore Everybody by Hugh Macleod

  • What skill do you wish you could learn, but don’t have the time to?

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