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I recently came across an article that made me feel like I was living in the future – because I am. Researchers from CXService360 asked OpenAI’s ChatGPT to share insights on what it believed the ideal banking experience for customers in 8 countries would be. Using its language generation capabilities, ChatGPT analyzed customer feedback in its dataset and generated a report outlining the key factors contributing to a positive banking experience in the USA, UK, Canada, Switzerland, Nigeria and other countries. The report identified the most critical aspects of customer service and satisfaction, such as clear communication, ease of access, and personalized service. What’s truly amazing is that this technology has the potential to revolutionize customer experience management in a variety of industries. By using AI to analyze customer feedback and generate insights, companies can create truly personalized experiences that meet their customers’ unique needs and preferences. I’m confident that AI will continue to play a crucial role in shaping the customer experiences of tomorrow. You can read more about the CXService360 article here It’s exciting to see how AI is advancing to enhance customer experience. Who knows what the future will bring? submitted by /u/KelechiOkeke [link] [comments]

School sports can have some valuable outputs:

Learning teamwork

A lifetime habit of fitness

Giving non-academically-focused kids a chance to shine

Offering leadership opportunities

Valuing persistence, innovation and responsibility

And yet, many schools act as if all they have is a trophy shortage. They bench kids who might not (yet) have the physical attributes necessary to win, or they build huge stadiums, go on long road trips, berate students that make an error or simply act as if the only point is to win.

Fancy uniforms, the magnification of small differences and a cutthroat focus on the outcome is not something that leads to the benefits that most of us would root for.

Why not have a small league and swap kids around until the teams are evenly matched? Give every single player the same amount of game time? Reward kids for personal growth, not for being better than someone else who simply started with a bit less than they did? What would happen if the coaches were rewarded for what was actually valued by parents, not for recreating what people see on TV?

Perhaps we could begin by asking what school sports are even for. Are they there to entertain the fans?

I’d argue the same goes for the local jazz band and the middle school theatre production as well.

Hi CX Community! We are inviting you to come and join us on March 28th at 4pm EET 📈 where we will discuss the importance of building relationships across departments to prepare for CX success. 📈 ​ https://preview.redd.it/pj8th721gfqa1.png?width=1080&format=png&auto=webp&s=291e9e37aa1d4c68ae1e1c4ab57b2d2beb8e6ed8 Our esteemed speakers, Ian Golding, Edwin Best, and Suvi ☀️ Lindfors will share their hands-on experience with CX and CI programs, as well as tactics on how to sell customer experience to the rest of the organization. In this webinar, they will: ➡ Examine why businesses are shifting from “one-man armies” to “organization-wide collaboration” ➡ Reinforce why it is necessary to build CX initiatives that go beyond the CX department ➡ Share tactics on how to sell customer experience to the rest of the organisation ➡ Discuss what can be done when a CX programme is met with resistance ➡ Introduce some real-life examples from their hands-on experience with CX and CI programmes Register NOW! – It’s Free admission submitted by /u/CXLumoa [link] [comments]