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  • A Look Back at 30+ Years of Website Design

    Web design has come a long way since 1991, when the first ever website was published. Exclusively text-based, this site marked the beginning of what would become a digital revolution.
    And while recollections of “under construction” GIFs and blinding background colors make me thankful for just how far the web has come, there are some historical web design choices that actually demand a nod of respect.
    Websites like this one haven’t been lost to time, either. If you want to see what a website looked like at any period since its launch, enter its domain name into the Wayback Machine and choose a date. In this post, let’s take a look at how web design has evolved, from text-only interfaces up through the sleek, modern designs we see today.

    Early 1990s: Antiquity
    The early 90s marks the start of our website design timeline. At this point, there was no such thing as a high-speed internet connection. It was dial-up modems, or it was nothing. Therefore, websites needed to be built for less-than-stellar connection speeds. They mostly looked like walls of text — what we now take for granted as “design layout” did not exist.

    While later versions of HTML allowed for more complex designs, they were still very basic compared to today, consisting mainly of tags for headers, paragraphs, and links. Visual elements and styling like typography, imagery, and navigation were things of the not-too distant future.
    Takeaways for Today’s Websites:
    While the function of these early sites was purely informational, we can see some design elements that apply today. These old web pages were very lightweight and optimized for a slow internet connection we all still experience from time to time. These design considerations took the user experience into account, something today’s websites don’t always do, even with faster speeds.
    Yes, today’s internet can handle media-rich websites … but it still has some limits. Large media files, heavy graphic design, and excessive animations can all contribute to higher bounce rates when load speeds aren’t as fast as we want. Keep your user in mind when considering complicated design, and remember to K.I.S.S. (Keep It Simple, Superhero).
    Mid-1990s: The Middle Ages
    The middle ages of web design were plagued by on-site page builders and spacer GIFs. (Better than an actual plague though, right?) By the mid-90s, web design had evolved both in terms of structure and appearance. Designers began using table-based layouts to organize content, allowing for greater flexibility and creativity. Sites were still quite text heavy, but text could now be divided into columns, rows, and other navigational elements for better readability.
    Graphical design elements also quickly grew in popularity. Page hit counters, animated text, and dancing GIFs are just a few of the graphical elements that mark this period in web design.

    Takeaways for Today’s Websites:
    Today, there are plenty of reasons why table-based design is not the best choice for your website — the extensive markup, slow load times, and visual inconsistency are just a few of the pitfalls.
    Regardless, this development was key in the evolution of web design: It was the first move toward non-linear page structure. Different elements could now be positioned in different sections of a web page, and designers had to consider the best way to present information to the user.
    Page structure remains critical when thinking about navigation and content. It largely determines how the user experiences and interacts with your site. While these considerations might not have been at the forefront during the middle ages of web design, they are certainly at the forefront today.
    Late 1990s: The Renaissance
    Renaissance. Rebirth. Web design has had its fair share of reimaginings, but one of the first occurred with the introduction of Flash. Introduced in 1996, Flash opened up a world of design possibilities that weren’t possible with basic HTML. It was the marriage of virtual graphics and interaction.
    While many of the same design elements from previous periods were still present, they were enhanced with animations, tiled background images, neon colors, 3D buttons, splash pages, and other multimedia.
    Flash marked the beginning of visitor-focused design — structure and navigation became important considerations and designers began to hone in on appearance and usability over pure content.

    Takeaways for Today’s Websites:
    Flash was a game-changer, but it wouldn’t stick around forever. Flash is hardly ever used today and is deemed one of the biggest SEO sins of all time. Today, it’s the norm to opt for alternative methods such as CSS and JavaScript animations to get similar effects, or to embed videos from video hosting sites.
    Early 2000s: The Enlightenment
    The early 2000s were a period when usability and flexibility really came to the forefront of web design.
    Leading the charge was CSS, a coding language that allowed developers to store visual rules in files separate from HTML, effectively separating content and style. This gave greater creative freedom to both web designers and content developers — content could now be developed exclusively from design, and vice versa. CSS made websites easier to maintain (less code and complexity), more flexible (div tags are independent of one another), and quicker to load (smaller files).
    Better understanding of color psychology also led to increased use of whitespace and the decrease of garish colors, like neons. Links started being added to icons rather than just text, resolution and pixelation became more important concerns, and strategic placement of content also gained traction.

    Takeaways for Today’s Websites:
    People typically scan websites looking for the information they need, so any site that makes this job easier gets a giant check-mark. Savvy web designers know that most users don’t read everything on a website, and understand how readers take in information.
    Therefore, intuitively placed information, visually accentuated links, and straightforward navigation are just a few best practices today’s websites should adhere to. Always design with usability in mind!
    Mid- to Late-2000s: The Industrial Revolution
    The Industrial Revolution of web design begins with the birth of Web 2.0. It’s at this time that things really began to move toward the modern web. The growth of multimedia applications, the rise of interactive content, and the advent of social media are a few definitive features of this period.
    Moreover, these changes largely dictated the way web design was … well, done. Aesthetic changes included better color distribution, increased use of icons, and greater attention to typography.
    Most importantly, however, design became about content, and content became about search engine optimization. With the user now firmly at the center of design, selling products (at least explicitly) became the secondary function of websites — now it was all about getting found.

    Takeaways for Today’s Websites:
    As mentioned, the evolution of Web 2.0 saw the growth of SEO as a consideration. While these techniques have been adapted over the years, thinking about your website in terms of SEO is still a top priority for most thriving business websites.
    SEO demands content, and content largely became the focus of web design during this era. Keyword optimization, inbound and outbound linking, authoring, tagging, and syndication technology such as RSS became natural design elements. While link spamming and keyword jamming soon exploited these techniques, these methods are no longer effective and (I hope) have largely fizzled out.
    2010 to Now: The Modern Era
    Today, over two decades after the publication of the first website, web design has firmly established itself as an irreplaceable component of every good marketing strategy. Recent research found that 50% of today’s consumers think website design is crucial to a business’s brand.
    In terms of modern aesthetics, we have seen the proliferation of minimalism: sparse content, flat graphics (so long, 3D buttons!), simpler color palettes, and big and bold visuals. In addition, UX has taken center stage, giving way to such design features as infinite scrolling and single-page design.
    You may have noticed that our website has embraced all these features with its latest design:

    One more key step in the evolution of web design is the mobile web. Since the launch of the iPhone in 2007, there has been a re-evaluation of the way websites are structured to accommodate for the growing number of mobile web users. This includes several mobile frameworks that take a “mobile-first” approach, and an even greater focus on mobile speed optimization, since phones usually lack the processing speed or connection strength of your typical desktop.
    This digital revolution has also given rise to responsive design, in which page elements automatically adjust to the width of the browsing window, allowing websites to look good on any device or screen. Today, responsive design is necessary to ensure a pleasing mobile user experience, given over half of global website traffic comes from mobile devices.
    Where will websites go next?
    If there’s one factor that has informed every single one of these developments, it’s content. Every design element here has been adapted in such a way to bring the most relevant content to the user in the most efficient and effective way. Notions of accessibility, adaptability, and usability truly define this era of web design.
    Though there’s much more we can do with web design today, it’s fun to take a look back at where we came from. Looking at how web design has progressed thus far, it’s exciting to think about where it will be in the next 20 years.
    Editor’s note: This post was originally published in July 2013 and has been updated for comprehensiveness.

  • Revenue Marketing: What It is and Why It Matters

    91% of marketers are confident that their making marketing decisions will positively impact revenue. Are you one of them?
    As marketers, we’re well-versed in the main goals of internet marketing: to generate leads and new business. Revenue generated from online marketing justifies why we include online channels in our marketing efforts.

    How then, do marketers come up with a winning online marketing strategy that directly ties to their revenue goals?
    If you’re unsure of the answer, we’ve got you covered. In this article, we’ve outlined the steps that you can take to plan successful revenue marketing campaigns.

    Let’s explain revenue marketing a little bit more.

    If you were to implement a revenue marketing plan, you would look at your revenue goals first instead of your business goals. For example, if the business has a goal to attract 10,000 new customers, but the revenue goal is to make $150,000 more than last quarter, a revenue campaign would strategize all the ways the team could generate $150,000 — ideally from 10,000 (or more) new customers.
    Benefits of Revenue Marketing
    Marketing efforts are typically broken down into four broad categories: Traditional marketing, lead generation, demand generation, and revenue marketing.
    Many companies move through marketing efforts in this order. Traditional marketing comes first and includes a focus on building your brand — generating name and product recognition in the hope of driving sales later on.
    Lead generation comes next. Here, marketing teams look to pinpoint high-value leads that are likely to take action and drive sales. Demand generation follows, and sees marketing and sales teams working in tandem to create multi-channel campaigns that bring interested B2C and B2B buyers to your site or sales platform.
    Revenue marketing looks to scale up lead and demand generation processes by tying them to specific metrics and making them both reliable and repeatable. Effectively implemented, revenue marketing offers three key benefits.
    Increased Customer Focus
    Traditional marketing efforts are all about finding ways to boost demand by making products or services more appealing at scale. Revenue marketing flips the script to focus on what customers want.
    What do customers want from the product? What would make them likely to buy more? Buy less? What non-product areas — such as speed of customer service response or the ability to easily navigate websites — have an impact on the likelihood of conversion? By focusing on the cultivation of long-term customer relationships, revenue marketing can help drive sustained sales.
    Enhanced Team Alignment
    Marketing and sales teams are often at odds. Where marketers look to positively raise brand profiles at large, sales teams are more concerned with the specifics of individual conversions. As a result, efforts from these two teams may work in opposition rather than tandem, in turn frustrating both outcomes.
    Revenue marketing, meanwhile, helps put these teams on the same page with a singular focus: The customer. By getting everyone on board up-front — from sales and marketing team members to C-suite sponsors and even IT if needed — companies can align goals and outcomes across their organization.
    Improved Goal-Setting
    Speaking of goals, revenue marketing prioritizes — you guessed it — revenue, rather than leads, prospects, or potential demand. By tying success metrics to the generation of revenue from specific sources, it’s possible to create goals rooted in the reality of current sales volumes rather than predicated on predictions of potential customer action.

    1. Customer Data Acquisition
    First up? Data acquisition. Here’s why: The more businesses know about their customers, the better they’re able to create marketing and sales strategies capable of driving action. Effective acquisition starts with permission — make sure customers know what’s being collected, and why — and gets up to speed with data analysis tools capable of deriving patterns from real-time data sets.
    2. Stakeholder Alignment
    Given the scope of revenue marketing efforts, it’s also critical for companies to ensure stakeholder alignment. This means taking the time to sit down with relevant team members and create a strategy that gets everyone on board. Not only does this provide a roadmap moving forward, but sets a tone of collaboration from the outset.
    3. Process Definition
    Process comes next: What does the big picture revenue marketing campaign look like, and what specific processes will help achieve the goal? This often involves discussions around demand management, targeted marketing efforts, and the use of customer data to drive personalized campaigns.
    4. Technology Implementation
    From email newsletters to mobile apps and social media sites, technology is instrumental in effective revenue marketing. As a result, it’s worth looping in IT staff as soon as possible to identify services and software — such as in-depth big data programs and powerful CMS platforms — that can help companies reach their revenue marketing goals.
    5. Results Management
    Last but not least? Effective results management. This includes pinpointing the key metrics you’ll use to measure success — such as total number of sales over a specific period or revenue growth year-over-year — and how these metrics will inform revenue marketing efforts moving forward.
    Developing an Effective Revenue Marketing Strategy
    It’s not enough to know that you need a revenue marketing plan — you need a strategy to achieve this goal. Not sure where to start? We’ve got you covered with our 4-step process.

    1. Set SMART revenue goals.
    To reach your revenue goals, you have to make them! If you’re a little confused on how to start making them or unsure of how to set them so they’re effective for marketing campaigns, let’s talk about how you can set measurable goals.
    Before you set out to conduct online marketing strategies, your goal should be clearly defined and understood by the team working on the campaign. The easiest way to do that is to make sure your goal(s) is SMART: Specific, Measurable, Attainable, Relevant, and Time-based.
    For a little refresher on SMART goals and how they pertain to setting revenue goals for marketing campaigns, let’s walk through an example.
    Let’s say a marketing team for a company is generating $10,000/month in revenue through online and traditional marketing efforts, but wants to generate more revenue through beefing up digital campaigns. They have decided on a goal to double their revenue.
    While doubling revenue is a fantastic goal, it doesn’t have any basis for how to get there. To make this goal SMART, the team can add some terms to make their path a little more clear.
    So, instead of the marketing teams’ goal being “Double revenue,” it can be restructured to, “Through an online marketing campaign, the goal is to double revenue in six months by using channels chosen based on previous ROI data.”
    This goal gives a time span, is specific, relevant to the task, and measurable. While doubling revenue is a high goal, SMART goals can change; they’re merely a guide to making sure your goals are reachable.
    Begin by planning out your revenue goals. If you are still shaky on SMART goal making, HubSpot offers a free template you can download to guide you while writing them.
    2. Audit your current website and marketing ROI.
    Marketing analytics software can be used to measure the number of visits, leads, and generated sales you earn for each of your marketing channels. For example, HubSpot’s Marketing Hub offers the tools marketers need to measure the success of their digital marketing campaigns, such as website metrics.
    When you want to determine the initial ROI of online marketing efforts, using analytics tools is extremely critical. These tools have customizable settings that you can configure, so the platforms only track the metrics you care about.
    If you want to use your revenue goals to inspire your internet marketing plan, the metrics that will be useful may vary based on your business goals, but here are a few that are especially helpful: SEO metrics, ROI from pay-per-click (PPC), your blog’s conversion rates, and social media engagement.
    Those metrics will tell you how your marketing efforts are ranking on Google, how many people are clicking on your ads or campaign offers, how helpful your content is to readers, and how your brand is perceived by its audience.
    In general, if you intend to make money from a marketing channel, it’s important you continue to measure and iterate your strategy based on that channel’s core metrics. Once you know your analytics, you can use that data, paired with monthly revenue data, to estimate the conversion rate you aim to earn with your next campaign.
    3. Conduct research to determine actionable steps.
    If you’re unsure of how to determine actionable steps in your plan, it’s always helpful to do some research.
    I know, I know: you might not have the time to devote to copious amounts of research. However, by seeking out some information, you’ll be able to uncover actionable steps that work for similar companies’ revenue marketing efforts.
    For instance, we’ve talked about how leveraging data can help build your online marketing strategy. Before you start planning, if you’re unsure of where to begin, refresh your memory of must-haves when writing a marketing plan. This post is a good place to start.
    You can also look into downloading a report from a company that used revenue marketing. For instance, HubSpot offers this study, which details how revenue marketing worked for a campaign, and provides highlights of the report for those strapped for time.
    Additionally, you can look at a case study to get an understanding of how a revenue marketing plan looks from a bird’s eye view. This directory of case studies is organized based on industry, company size, and company goals, so you can easily find a case study that illustrates the plan you’re considering for your own business.
    Don’t forget to look into how using SEO can help make smarter marketing decisions. If you are confident in your SEO efforts, look at keyword and competitive data to figure out how much time and money you should invest in pay-per-click to hit your goals.
    Finally, research can help you determine if you’re following the best practices for lead generation and tracking. You can find new ideas for converting leads into customers using online marketing channels, such as blogging and email, as nurturing tools.
    To gain an understanding of how your marketing efforts help one another, and how to structure a chronological plan, a little research is necessary.
    4. Put it all together.
    Once you’ve got an idea of your current return, have set reasonable revenue goals, and know a bit more about the channels and methods you want to use, it’s time to put it all together.
    When you’re building your internet marketing campaign, keep in mind that every step in your plan should be based on revenue goals. If you’re going to use Facebook Ads as part of your campaign, for example, it should be understood by the team why that method will help you reach your revenue goal.
    Spend some time ensuring the content you want to create for the campaign will resonate with its audience, as well. Blog posts need to be valuable to readers (Keyword research helps you figure out what readers are searching for) and social media content needs to engage followers, for example.
    During your internet marketing planning process, outline how you’re going to measure success. Revenue is the obvious metric to measure, but what software will you be using? How are you going to interpret the revenue you earn?
    Once you’ve worked through your marketing plan, you should have all the resources in place to write a marketing report or case study from your findings on your own. Who knows — your report could even turn into a valuable content offer for your next revenue-based campaign.
    Realizing Revenue Goals
    Revenue marketing combines sales and marketing efforts to create campaigns that go beyond lead and demand generation to link campaigns with reliable and repeatable ROI.
    Best bet? Start with a clear strategy to help identify sales opportunities, pinpoint conversion-ready leads, and create metrics that effectively align campaign efforts with revenue outcomes.
    Editor’s note: This post was originally published in March 19, 2020 and has been updated for comprehensiveness.

  • What do cxpartners and Google say about the state of customer-centric organisations in 2022?

    A new study by experience design consultancy, cxpartners, in partnership with Google, focusing on customer-centricity came across CXM’s desk.   The research report surveyed 110 businesses in Europe and found that customer-centric organizations grow nine times faster and are four times more likely to have highly satisfied employees. They have the ability to change in months that…
    The post What do cxpartners and Google say about the state of customer-centric organisations in 2022? appeared first on Customer Experience Magazine.

  • Testing new ideas

    What would a focus group have said about the title of Harper Lee’s To Kill a Mockingbird? Is it easy to understand, did you know what it’s about before you pick up the book?

    What about the consumer testing on a name like Nike or Starbucks?

    Some objective measures of new names and concepts are worth knowing about before you launch. Seeing what search results look like, understanding the trademark register, having insight about pronunciation and language issues.

    But general “how does this make you feel” feedback on a new concept is almost certain to give you exactly the wrong feedback.

    That’s because the idea isn’t going to work because it’s objectively, obviously and completely better. It’s going to work because the network effects and cultural dynamics behind it push it forward.

  • Webex’s report details how to solve the CX trilemma 

    A research report by Webex entitled “It’s time to solve the customer experience trilemma” speaks about what is needed to increase customer loyalty so that the bottom line can follow. Immobile, which is part of Webex, took the time to speak to 2,000+ consumers and concluded that in order for businesses to improve customer loyalty,…
    The post Webex’s report details how to solve the CX trilemma  appeared first on Customer Experience Magazine.

  • 6 Best Practices for Importing Data into Salesforce

    To be an effective CRM, Salesforce relies on accurate and current data. Whether it’s customer interactions, opportunities, or contract details, inconsistent or unreliable data can be a killer… and could ultimately cost your business money. Learning how to successfully import your data into Salesforce can… Read More

  • Salesforce Apex Glossary

    Starting out as a Salesforce Developer can be a daunting experience. With buzzwords thrown around left and right, it can be difficult to understand what everyone’s actually talking about. To help, I’ve put together a glossary of keywords that I (and teams I’ve worked with)… Read More

  • Should You Pay for Your Own Salesforce Certifications?

    Not only do Salesforce certifications require dedicated time and energy, but they also come at a monetary cost. While writing about Salesforce certification costs in a recent article, it occurred to me that without support from your employer, getting certified can become a sizeable investment… Read More

  • Digital Marketing in 2022: Lessons from 2021

    In 2021, despite an ongoing global pandemic, we experienced several advancements in the field of digital marketing. Some of these have made our jobs easier, while others — like Apple’s iOs 14 update — meant that we had to get a bit more creative.  In this article, we’re going to take a look back at…
    The post Digital Marketing in 2022: Lessons from 2021 appeared first on Benchmark Email.

  • A Better Way to Save Your Social Posts for Later

    Ideas for social content can strike at any time (does anyone else think of them right before going to sleep?) but they’re rarely fully formed or immediately ready to share. You might need to create a new video, flesh out some copy, or run your idea past another person. Plus, there are just about a hundred ways to save posts for later: spreadsheets, word documents, notes apps, post-it-notes, written on your hand — we’ve seen it all.When the content is polished up and ready to go, you would then copy it over to a social media management tool or directly to your social accounts. There are two problems here:You have to download and upload media from one place to another, which is annoying and time-consuming.There’s room for error when you’re copying things over. Did it copy over correctly? Did you schedule it for the correct time?At Buffer we’re on a mission to make this process easier for you, starting with some major improvements to our drafts feature.The new drafts experience in BufferWith the new-and-improved drafts experience, you’ll be able to:Plan and save content ideas for later across your devices. You can create drafts on mobile or desktop, and they’ll be synced together.Add drafts to specific time slots in your calendar, so that you can plan out your social schedule ahead of time.Save and schedule drafts with any Buffer plan, including our free plan.Our goal is to help you jot down your ideas, revisit them, refine them, and schedule them — all in one place — in your own time. Read on for more details about how it works!Create drafts from anywhereIt doesn’t matter whether you’re using the Buffer mobile app, the calendar view on desktop, or the traditional queue view – if you’re composing a post, you’ll have the option to save it as a draft or add it to your queue.Create drafts from anywhereSave or schedule draftsSometimes you may want to add a draft for a specific time in your calendar, and other times you may want to save a draft to a backlog of ideas instead. Scheduling drafts works the same way as scheduling posts. You can click on a slot in your queue or calendar to create a draft for that time, or you can create a custom time for your draft. Drafts with scheduled times act as “placeholders”; they will never be published until they’re added to the queue as a finished post.Turning a draft into a finished postYou can review your drafts for a channel by going to the queue and opening the Drafts tab. Once you’re feeling good about a draft and it’s ready to be scheduled as a post, simply add it to the queue. This will “confirm” the draft as a finished post, and it will be published at your chosen time.Turning a draft into a finished postCollaborating on drafts as a teamIf you have a Team or Agency plan, you can set up permissions for your team members so that they can submit drafts for approval before they’re published. Account owners and team members with full posting access can edit all drafts, delete all drafts, and move all drafts to the queue. Team members with restricted access are can edit their own drafts, delete their own drafts, and request approval for their own drafts.Drafts are freeWhile collaboration workflows are available for Team and Agency customers, if you’re a “team-of-one” and use our Free or Essentials plan, you’ll still be able to save, edit, and schedule drafts.Drafts are freeMore to comeContent creation is THE hardest part of a winning social media strategy, and drafting content is just one small step in that process. Helping you create quality content is going to be a big focus for us this year, so stay tuned for more features and updates.Do you have any questions or thoughts about the new draft experience? Tag us in a tweet – we’d love to hear from you.Happy drafting! ✏️