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Well, not everyone. Just most people.

When you do something that everyone else is doing, you’re likely to get what everyone else is getting.

But in almost every population, “everyone” leaves out the people who go first, who change things, who are weird and who challenge the status quo. That’s an option, even when it doesn’t seem that way.

Mass culture gets us more mass culture. It’s not the only choice.

Data is everywhere, but turning it into information isn’t free.

It takes focus, effort, consultation and time.

More information is only useful if it helps you make a decision. Knowing the temperature on Saturn isn’t useful. Knowing it to even more accuracy is less useful. That’s because we’re not making any decisions that involve the temperature on another planet.

We’re surrounded by data that our spreadsheets or networks or cohorts seem to want us to be aware of. How many people clicked yesterday, or what someone wrote in a comment, what a backlist book sold or the foot traffic in that store vs. this store.

But if you’re not going to use the data to make a decision, don’t spend the time to expose yourself to it. It’s resistance at work.

If you can’t do anything with the data, it’s never going to be information.

Conversational AI chatbots have become a popular approach for organizations across various sectors to communicate with their consumers. At a time when remote working is more prevalent than ever, chatbots have helped many organizations maintain a consistent customer experience and enhance brand loyalty. With consumers seeking a digital experience that is available 24/7, the potential…
The post Leveraging the power of conversational AI for improved customer experience appeared first on Customer Experience Magazine.

There are many research tools which conduct surveys to detect pain points, but such tools may not be able to capture the voice of silent customers. Predicting pain points from the event logs of websites will give great insights. I googled for such tools, but I couldn’t find one. submitted by /u/KingParticular1349 [link] [comments]

When we’re close to an answer, there are two easy paths–name it, right now, and move on. Or avoid the answer and the responsibility that comes with it and stall.

The best path is the third one. Wait for five beats.

Kneejerk is not an admirable trait.

A few breaths before we rip into someone. A few questions before we issue a diagnosis. A chance to do a bit more research or consultation.

And then, yes, we have to name it. No stalling.

Five beats of tension open the door for connection, accuracy and insight. And then we ship.