30 Techniques For Quantitative Business Analysis Explained
Quantitative business analysis involves analyzing numerical data, or data that you transform into numbers. A prime example is to determine an organization’s financial performance and stability, whereby decision-makers forecast future outcomes and plan strategies according to the financial circumstances. Understanding quantitative data analysis methods are… Read More
Guide to Salesforce Industries CPQ
Salesforce Industries CPQ (formerly known as Vlocity Industries CPQ) is a business solution designed to address the common configure price quote (CPQ) challenges faced by businesses in the Telco and Utilities industries, supporting order capture, customer quoting at scale, and more. In this guide, I… Read More
Salesforce Announces New “Salesblazer” Community for Salespeople
Today, Salesforce have announced Salesblazer, a dedicated community for sales professionals to network, learn, and ultimately close more deals. In recent research, nearly 70% of sales professionals say sales is harder than ever, with tightening budgets, inflation, and supply chain problems amongst some of the… Read More
Introducing our revamped Zapier integration
Constantly creating and publishing content on various platforms can be time-consuming and overwhelming. Luckily, with the help of automation tools like Zapier and Buffer, you can streamline your social media and content creation process.Today, we’re excited to share our completely revamped Zapier integration, enabling you to share your content from anywhere to everywhere.There are thousands …
The 2023 edition of the International Customer Experience Awards is open for entries
Awards International announces the start of the International Customer Experience Awards ’23. This premium awards program celebrates top results and achievements in CX globally. As of April 3rd, the new edition of the ICXA program is officially accepting entries. Organisations worldwide are invited to showcase their achievements, submit their applications and compete for the most…
The post The 2023 edition of the International Customer Experience Awards is open for entries appeared first on Customer Experience Magazine.
In and out
Lots of organizations (and individuals) have plans and processes for getting the word out. In fact, we spend trillions of dollars doing so. Do you have a plan for getting the word in? Is it simply random chance that some ideas get to you and your team, that cultural and technical awareness just happens? How […]
Create a Winning Customer Engagement Strategy
We just published a fresh blog post that’s packed with insights on how to create a winning customer engagement strategy!
This article talks about the essential components that will transform your approach to customer engagement:
- Personalization
- Omnichannel Communication
- Value-based Messaging
- Customer Service and Support
- Gather and Analyze Feedback
We also showcase some amazing examples from leading brands like Amazon Prime, Barnes and Noble, HelloFresh, and Apple. These businesses are crushing it in the customer engagement space, and you can too! link to the full article: Create a Winning Customer Engagement Strategy
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Video Ad Exchanges: Everything Publishers Need to Know – dJAX Adserver
Video ad exchanges are online marketplaces where publishers and advertisers can buy and sell video ad inventory in real-time. Video ad exchanges operate similarly to traditional ad exchanges, but they specialize in video ads, which can include pre-roll, mid-roll, or post-roll ads, as well as in-stream and out-stream ads. Video ad exchanges offer a range …
Salesforce DevOps Center: Step-by-Step Tutorial
DevOps Center is a powerful tool for managing and optimizing the Salesforce change management process using modern best practices. By implementing DevOps methodologies in Salesforce, you can streamline your workflow and improve collaboration between admins and developers. For most declarative Salesforce users, DevOps Center requires… Read More
The State of Digital CX in 2023
Digital CX is changing. In 2023, engaging and retaining customers is less about your products or services and more about the experiences you deliver.
The days of waiting on hold for hours on the phone are long gone. In today’s world, taking too long to respond or relying on bots leads to frustration and dissatisfaction. Instead, consumers are looking to online resources for customer support.
Video is a powerful tool that can help enrich your digital CX, but you probably aren’t aware of video’s potential as a support tool. When used as a resource on your website to deliver personalized and instant responses, video can take your CX to new heights.
Read this blog to learn the 4 Powerful Ways Video Will Enrich Digital CX in 2023
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