CX Demo

Blog

  • Jasper Affiliate Program: How to Make $1000 Per Month

    submitted by /u/KKJA102 [link] [comments]

  • Referrals from your promoters lead to Earned Growth #NPS3

    The Net Promoter System introduced in 2003 by Fred Reichheld and used widely as a key Customer Experience score has been updated to NPS 3.0 which looks at earned growth rate, which is the revenue growth generated by returning customers and their referrals. Promoters (Score 9 or 10 when saying if they would recommend the product, service, or the company) are your super fans who are usually identified as the ones who provide compliments. These super fans in turn refer new customers which impact your earnings in the current period, which begs the question of “is this a new era of customer loyalty in the post-COVID world?” https://www.youtube.com/watch?v=nElIZuoEH74 submitted by /u/CXinTheCity [link] [comments]

  • Wickedly-Effective Templates for Halloween

    Looking for free Halloween newsletter templates? Or maybe landing page templates and signup forms built with Halloween in mind? Look no further and check this post.

  • The parts between

    Listen to one musician’s track in isolation on any record (like this one) and you might be amazed at how trivial they sound. Paul McCartney, one of the great bass players, in one the great groups of all time–it sounds a bit like a school music recital.

    Because we don’t listen to the tracks in isolation, because the isolation isn’t the point.

    Human beings care about harmonies. About originality. About the tension that comes from the new. And we care about the dynamics between and among people who are working together.

    That’s why we listen to the whole song, not one musician’s isolation track.

  • i really put effort into the video i would appreciate it if you can check it out https://youtu.be/rNyjUSbiJWI

    submitted by /u/Edyy123 [link] [comments]

  • Dress 10% off on all items

    submitted by /u/kabaFashion [link] [comments]

  • White glove service

    It’s not about the gloves.

    The pointlessness of the white gloves is actually a big part of it.

    Good service meets expectations. It is the fulfillment of a promise to the customer.

    White glove service goes far beyond that. It is designed to surprise and delight. It creates a connection with the recipient that goes beyond a simple transaction, already paid for. It is a signal of care and respect, of gratitude and abundance.

    As soon as we start to wonder if slightly smudged grey gloves are okay (“no one will notice,”) or look to others for what is acceptable, then we might as well simply do the minimum.

    It’s possible your organization has just saved a ton of money by moving online–no longer paying rent, upkeep or overhead on a local sales facility. One way to replace this demonstration of stability and commitment is to invest in white glove service instead.

    Because it is an investment.

    It pays off in loyalty, in word of mouth and in employee satisfaction as well.

    If you do it right. Which means you need to do it all the way. Or don’t bother.

  • New Commerce Cloud Genie: Quick Overview

    Salesforce Genie paves the way for highly personalized customer experiences, delivered in real-time. If there’s a time when milliseconds matter – it’s e-commerce. Consumers expect speed, or will quickly resort to abandoning their cart. From “discovery to delivery”, Commerce Cloud Genie is a fast and… Read More

  • New: Sales Cloud Genie, Einstein Bots, Slack Canvas for Sales

    Sales Cloud is Salesforce’s original “cloud” product — and with Salesforce Genie (CDP) underlying it, this cloud is about to get far more powerful. Here are the key Sales Cloud innovations that were announced at Dreamforce: Sales Cloud Genie, Sales Cloud Enablement, Einstein Bots for… Read More

  • SALESmanago hires C-Level Exec team to drive growth across Europe

     

     

    Following a nine-digit Euro investment of Silver Tree and Perwyn, SALESmanago is strengthening its C-Level executive team to help grow the company from 20 to 100 million Euro revenues in the next four years and become the European leader in customer engagement.

     

    The new members of the executive team include experienced leaders from B2B eCommerce and SaaS organisations. New appointments include VP of Sales, Auke Grondsma, Chief People Officer, James Eastwood, and Chief Marketing Officer, Ian Macleod.

     

    Grondsma has 15 years of experience in sales leadership. He was previously Senior Vice President, Head of EMEA Sales for Siteimprove, where he worked for 6 years. He also held a sales leadership position at eBay.

     

    He said: “SALESmanago is unique in its ability to constantly deliver in the moments that matter. Now we need to build even more value for our customers, our partners, and further the awareness of Salesmanago in the market. SALESmanago has a tremendous opportunity to accelerate customer engagement, and I am excited and honoured to be joining the company for this next phase of its journey.”

     

    Macleod is a B2B / B2C Marketing & Growth Leader with 20+ years’ experience in startup, scale up and global enterprise brands within the SaaS, eCommerce, travel tech, fintech, entertainment and gambling sectors. He was previously VP of Marketing at Linnworks and CMO at Triptease.

     

    “I am extremely privileged to join SALESmanago at this monumental and exciting time in the company journey. The best-in-class Customer Engagement Platform has a proven history of helping eCommerce businesses execute marketing the lean way and I’m proud to be able to continue the growth momentum and global expansion of our brand,” said Macleod.

     

    SALESmanago’s new Chief People Officer, James Eastwood, has 20 years of international HR transformation and leadership experience, including six years as People Operations Director at Capgemini. Prior roles include HR Director at AON and SVP People Services at Cable & Wireless. He has been recognised as a Global HR Superstar by HRO Today on multiple occasions.

     

    Eastwood said: “I’m delighted to be onboard the SALESmanago success story. As we strive to become the world’s #1 Customer Engagement Platform for eCommerce we will continue to invest in our amazing people and become a workplace of choice for dynamic and like-minded individuals.”

     

    Greg Blazewicz, CEO of SALESmanago, said of the appointments: “This experienced C-Level exec team of leaders will drive the SALESmanago model and message to support marketers across Europe and help them exceed their marketing targets consistently in the face of rising inflation and a looming recession.”

     

    “The eCommerce market is on an unpredictable journey. At a time when revenues are falling and customers are changing habits when it comes to brand loyalty, organisations are in urgent need of new methods and tools to understand consumer behaviours, create personalised customer experiences and, subsequently, maximise revenue growth.”

     

    “That’s why we are championing a new paradigm in cost effective martech and solutions, helping customers to do marketing the lean way. In uncertain markets, where consumer habits are constantly shifting and organisations are reviewing marketing budgets, our platform helps CMOs provide exec teams with the necessary ROI to avoid the usual recessionary cuts.”

     

    Currently one of the fastest growing Customer Engagement Platforms for eCommerce, SALESmanago has built a strong foothold in Spain, Italy and Central Europe. The company is now expanding into new markets including UK, DACH, Nordics and Benelux. In the first half of 2022, including renowned European eCommerce businesses Toys “R” Us, operating in Spain and Portugal, Pharm24, Greece’s largest online pharmacy, and Wycon, Italy’s premier supplier of cosmetics.