Blog

  • The opportunity to be wrong

    History is filled with examples of people who made errors in judgment.

    The executives at Decca that turned down the Beatles, the CEO at Digital who said that no one would ever need to have a computer in their home, and the reviewers that didn’t like the movie 2001.

    And of course, the creators that are wrong so often. The entrepreneur who raises a bunch of money and fails, or the musician who follows up a hit with a string of duds.

    But these failures are all a sign that someone had been given the privilege to be wrong in the first place.

    It’s tempting to find a sinecure where someone tells you what to do all day–after all, then you’re off the hook and you can’t be wrong, only the boss can.

    But it’s far more thrilling and useful and fulfilling to be the one who might mess up.

  • What are your Marketo tips & tricks?

    Pulling a Marketo quick-start guide for onboarding, and super curious what your best tips, tricks, and workaround are for the platform. Most people reading it will have some Marketo experience, but open to anything from beginner to advanced. Thanks! submitted by /u/wdwm_ [link] [comments]

  • Salesforce Service Cloud Console: Improve Agent Efficiency

    Service representatives complaining that the Lightning Service Console is too crowded? Whether you’re looking to retool your Service Cloud or just looking for some quick improvements for your service team, there are a ton of features and tricks you can enable to make your Service… Read More

  • Service Cloud Macros: Automate Manual Tasks

    One of the best ways you can enhance the service agent experience and streamline customer support is by helping to remove and automate rote tasks. Case management duties such as updating statuses, sending follow-up emails, etc. can take up valuable time, keeping agents from focusing… Read More

  • Service Cloud Dashboards Pack (Free and Pre-Configured!)

    Giving your support teams actionable insights via Service Cloud dashboard is critical to maintain efficiency and effectiveness. Thankfully, Salesforce Labs has put together an App on the AppExchange with four pre-configured dashboards for your customer service team; from managers to agents on the front line,… Read More

  • Register Now: The Pipeline Summit, Hosted by Qualified

    Want to hear what the “big names” in Salesforce marketing have to say? You should come along to Qualified’s first annual Pipeline Summit on November 10th. The three-hour event will be led by top marketing leaders within the ecosystem – they will discuss their plans… Read More

  • Sticking just the right amount

    There are unforeseen speedbumps, missed connections and of course, a lot of luck.

    If you are in love with your authentic voice, you’re unlikely to change. One lesson from the 500 Songs podcast is that most classic rock songs were made by people who started pretty far from where they ended up, but persisted, adjusted and changed until they created the hits they sought.

    Not one of them sounded the way they thought they would when they started… the act of making a hit involved abandoning some of what they said they believed in. These hits weren’t ‘authentic’ or the work of native talent. They were evolved, tweaked and changed in response to feedback from the world.

    Change too often and you stand for nothing. You’re simply chasing a shadow you will never catch.

    Refuse to change and you’re likely to be overlooked.

    Somewhere in between is the posture of someone who has the maximum chance for success. This is what happens when a creator goes to the crossroads. Professionals serve the audience by leading them to where they need to go.

  • 10 Spooky Things Creeping Around Pardot (Account Engagement)

    Every professional working with Pardot (Account Engagement) and Salesforce has experienced org terrors. Whether unexpected issues that sneak up on you or malpractice that has gone unnoticed for too long, it can cause a huge scare. Just like a horror film these are issues that… Read More