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Lowes; Deceitful Sales Representative and Corporate Employees who are above speaking to the public!??!
Let me start by saying my husband and I are in complete repugnance with the way the second-largest hardware retailer in the U.S., this “Fortune 500” company, LOWE’S has handled their business and customer relations/support. We have used Lowe’s for many different projects, on many different occasions. Around August of 2022, we purchased carpet from Lowe’s and paid to have it installed. To make a long story short, my husband took the day off of work when the carpet was to be installed, however the installers never showed. After reaching out to installation support, we were informed that the installers were double booked and they would be here the following week. There was no compensation for this error of Lowe’s, although we were told that we would be compensated all of the labor costs back. With much hesitation, we decided to give Lowe’s another chance. We had a sales representative come from the Paducah, Kentucky store to give us an estimate on replacing the vinyl, facia, trim, and gutters on our home. Meanwhile, we were in the process of having a garage built in the back and our goal was to have the garage and house match. We signed the contract and choose our color (Spruce by Royal), and we were told our installation would start May 4th, 2022. We were told our materials were ordered and would be delivered prior to the installation date. On April 1st, 2022, Lowe’s charged our credit card for the full amount of the job, that hadn’t even began. $16K+ Then, May 4th came and went, and we didn’t have any materials, nor did anyone show up to start the installation. We called installation support again…..This was drug out for months, with many calls to installation support, trips to the local store to speak with the manager, as the sales rep would not return our calls. If he did, it was via text, and there was always an excuse as to why he was unable to keep his appointment. Through installation support, we were informed that the wrong color and brand of vinyl was ordered. We went back and forth with Lowe’s for so long, that our garage was built and it was time for them to vinyl it. We wanted to be absolutely 100% sure that they vinyl in the house and garage matched, so my husband once again reached out to the rep. (via text).He took the product numbers for the vinyl we ordered for the garage and said it would be no problem, he would order from the same supplier we used for the garage (though that conversation we found out our materials had never been ordered). Our garage was completed, meanwhile, our house hadn’t been touched, we had exposed wood and no deck off the back door (we could not use this door since removing the old deck for them to install the new vinyl), since May 2022, when they were supposed to complete the installation. We made sure our windows were replaced and all metal was bent around the frames, prior to our installation date,so we wouldn’t encounter any delays. Numerous phone calls to installation support, and numerous pages of notes in their system, we finally were told another installation date for the end of September 2022. That day came and went, and no one showed. The contractors finally showed up the first week of October, but there was one big problem! Lowe’s never delivered the materials! Many, many phone calls later, doing our own researching and digging, we found out that the sales rep did place an order for our materials back in September of 2022, but Lowes never paid for it! The supplier had tried to contact the sales rep many times via e-mail and phone calls to let him know they needed an itemized P.O. in order for the materials to be paid for. He never got back with them and the contractor could not start with out materials. As homeowners, we were concerned about the wood that had been replaced on the house and had been exposed since May 2022 (5 months), to all weather conditions. The installers told us they could start as soon as the materials were here, but the supplier was not going to release them until they were paid for….I could write a novel about this horrid experience, but to try to wrap this post up, I’ll tell you, we took our truck and trailer, went and wrote a check for $5,300+ and paid for the materials (a second time as they had charged our credit card a little over 16K on April 1st, 2022) and brought them home. Installation support customer service assistant manager “Monette” had us scan in and email all our documents and informed us we would receive a check in the mail to reimburse us for the materials and the compensation would be handled once the job was complete. Folks……it is January 13, 2023, and yesterday when we called installation support, because corporate never called us like we were told they would, nor did we ever get reimbursed for the materials. We were told from an installation support rep, that corporate sent them an e-mail stating there would be no reimbursement for the materials, nor would there be any compensation. She stated that it was sent to district, to regional, and then to corporate. Lowe’s broke their contract, they were deceitful, they flat out lied to us, and no one from corporate ever contacted us, not via e-mail nor a phone call! So Lowe’s, this “Fortune 500” company, who is supposed to be ranked as one of the most admired companies, expects us to just sit back and eat this $22K!! Expects us to except their lies and the worst customer service I have ever experienced in my life (and I have been in customer service for over 20 years). So here we are, with our hands thrown in the air, unsure what step we should take next. Do we hire a lawyer, and potentially end up losing more money to try to get this straightened out!?! One would think, that a corporation like Lowe’s would stand behind their word, have dignity, and customer service. One would think they would have corporate employees who take pride in their company and customer relations. Do their best to uphold their company name, but that clearly isn’t the case with Lowe’s. Keyboard warriors, if you will. Above dealing with the public. However, if it wasn’t for us, the public, I don’t believe they would hold the position they do….I’ll wrap this by by asking for your thoughts on what you think should be our next approach. Or maybe you have experienced this with Lowe’s, please share what happened and how it turned out. Or maybe you’re a Lowe’s team member and you or someone you know, can pass this on to an individual that does have dignity for their company. All comments and ideas are welcome. I didn’t put every detail into this post to try to prevent it from being so long. Thanks for reading and I look forward to your replies! ~One very disgruntled customer submitted by /u/Appalled2SayTheLeast [link] [comments]
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4 ways to boost productivity & employee happiness at work
Employee satisfaction is one of the most important factors in managing a successful, profitable organisation. Employees that are happy and engaged are more likely to be productive, have fewer sick days, and promote business innovation. When employees are happy, committed, and engaged, employee turnover is greatly reduced, and corporate earnings are significantly higher. Finding ways…
The post 4 ways to boost productivity & employee happiness at work appeared first on Customer Experience Magazine. -
25 Nonprofit Marketing Statistics for 2023
It’s tricky being a nonprofit marketer. You’re often left wondering if it’s okay to spend part of the money on marketing your fundraisers, or if you should just spend it all on the cause itself.
However, marketing — especially for nonprofits — couldn’t be more vital for the betterment of your beneficiaries. By raising awareness and engagement, nonprofits can achieve their goals and make a real difference in the world.
Use these nonprofit marketing statistics to inform your marketing strategy and maximize your budget in 2023 and beyond.
Table of ContentsWhy Marketing Matters for Nonprofits
Nonprofit Marketing Trends
Which Nonprofit Marketing Channels Generate Results
Nonprofit Social Media StatisticsWhy Marketing Matters for Nonprofit
Nonprofits that invest in marketing can have more of an impact. They’re able to get their nonprofit organization in front of more people.
“Nonprofits have to use marketing tools and tactics to tell their stories, spread their impacts, and garner support from the greater community,” says Joshua Fields, co-founder of the nonprofit The Next Step Programs.
“The more connected we are with the community, the more families we reach, the more services we provide, and the more resources we can generate.”
Setting aside a budget for marketing can increase the impact of your message, the money your raise, and the number of volunteers you have. Other benefits include:Raising awareness for your mission.
Attracting new donors and supporters.
Building relationships with current donors and encouraging donor retention.To effectively build your strategy, you’ll need to understand the landscape of nonprofit marketing. We’ll explore essential trends in the next section.
Nonprofit Marketing Statistics
The State of PhilanthropyIn 2021, giving grew by 4%, even with challenging economic conditions.
Memberships still matter. Cultural nonprofits generated 53% of their online revenue from memberships, while Public Media generated 100% from memberships.
45% of donors are donating to crowdfunding campaigns that benefit nonprofits.
56% also donate through online stores that benefit NPOs. Consider creating an online store for your nonprofit if you don’t already have one.
NFTs are taking off as a way to raise money for your nonprofit. Unsilenced Voices sets up NFT art competitions for the girls in their program to draw/paint pictures. The nonprofit mints and sells them to fund school tuition, supplies, and lunch for the girls.
Nonprofits raised $78 for every 1,000 fundraising messages sent.
Partnerships, social media challenges, and user-generated content remain some of the most effective ways to gain funds. Use your social media channels to amplify people already supporting your organization.Image Source
Which Nonprofit Marketing Channels Generate Results
Most donors are more inspired to give when email marketing or social media is the communication medium (26% and 25% respectively). Meanwhile, other media generate 12% of donations.
On average, nonprofits increased digital advertising budgets by 19% in 2021 to reach new and existing audiences.
Nonprofit email list growth is on the rise. Email list sizes increased by 7% in 2021, compared with 4% and 2% in the previous two years.Image Source
If you haven’t already, dive into events. Events with peer-to-peer fundraising converted at 47%. This is the highest rate of all campaign types, according to research from Classy.
Nonprofits invested 19% more in digital advertising in 2021 compared to 2020.
Search ads (Google ads for example) deliver the biggest return on ad spend ($3.72) while display and social media generated $0.59 and $0.57, respectively.
The average cost per click sits at $2.99 for social media ads, up to $3.68 for video, and $3.72 for search advertising.Image Source
Nonprofits Social Media Statistics
Donors between the ages of 18 and 29 increased the amount they donated during the COVID-19 pandemic. Of these donors, one in four wants social media communication from nonprofits.
48% of social media platform donors give on Facebook. That’s double the impact of Instagram (24%), and other platforms at less than 10% each.
Mobile apps, Facebook, social media, and text messages are the most popular ways for Gen Z and Gen X to donate.
Donors like to give through social media fundraising tools too. 32% have donated through Facebook Fundraising Tools and 89% of those say they’ll do it again.
Pay attention to TikTok. The platform directly contributed $7 million in donations to nonprofits using the app.
Social media and constant communication won’t work for every age group. Boomers and Gen Xers prefer quarterly or yearly communication to monthly or weekly.Image Source
How Users Want to Make Donations
Users on desktop devices donate 76% of total revenue and perform 65% of total transactions.
55% prefer to donate online using their credit or debit cards — a cue that digital marketing is important.
Make sure you have multiple ways to donate on your website. The average one-time donation was nearly 1.5x more when nonprofits offered ACH, PayPal, and digital wallet payments.
HubSpot found that Gen Z prefers to donate via Facebook, social media, texting, or mobile apps.
Meanwhile, millennials prefer texting or app-based donations.
The number one reason Gen X may choose not to donate to an org is an outdated website.Making the Most of Your Strategy
One thing remains constant with these stats: Data-based decisions are more important than ever.
Invest in a nonprofit technology that tracks and provides visibility for all your data. Be sure to stay up-to-date with the nonprofit marketing world and trends shift. -
The 10 Resume Mistakes to Avoid at All Costs
Are you in the process of updating your resume? Whether you’re applying for a new job, switching industries, or re-entering the workforce after time away, having an up-to-date and polished resume is essential.
But even the most experienced professionals make mistakes on resumes that can cost them the job.
Here are 10 critical, yet often overlooked, resume mistakes job seekers should watch out for.Grammar Mistakes
Unrelated Job Experience
Resume Length
Distracting Design
Lack of Personalization
Lies or Exaggerated Claims
Personal Information Disclosure
Jargon
Unprofessional Email
Missing Contact Information1. Grammar Mistakes
Your resume is likely the first impression you’ll make on a hiring manager. One surefire way to get yours in the “Reject” pile is by having grammar mistakes throughout.
The reason why this is so important is that it speaks to your attention to detail and can hurt your credibility as a candidate. Mistakes can also be distracting to readers – you risk them focusing on your mistakes rather than the value of the content itself.
Proofreading will be key in preventing mistakes on your resume. You should also:Run it through a writing app like Grammarly, Hemingway Editor, or Microsoft Word, which will underline typos, awkward sentences, and more.
Have a friend review your resume.
Walk away from your resume for at least an hour and come back to it with fresh eyes.2. Unrelated Job Experience
You know the worst kind of storyteller? The one who keeps stopping along the way to add meaningless details that only distract from the core story.
Your resume is telling a very important story. If a piece of information isn’t supporting this story, remove it. This can be job experience, skills, and hobbies.
“But what if I’m making a career switch or have limited experience?” In either of those cases, focus on highlighting transferable tasks and skills – i.e. areas where your desired and past jobs intersect.3. Resume Length
Some studies suggest that hiring managers spend less than 10 seconds reviewing a resume.
With a very little window to grab their attention, you want to consolidate your resume and ensure it only includes the most pertinent information.
The rule of thumb is to limit your resume to one page. With clever formatting, there’s a lot you can fit on there without it looking busy.
On the flip side, say you have limited job experience, you should still aim to fill up that page. Include details on your educational background and inclusion in relevant clubs and organizations. You can also include projects that you have created or contributed to.4. Distracting Design
With resumes, less is often more. Although creative design can grab a hiring manager’s attention, if it’s too busy, they will struggle to focus on the content.
Distraction design includes:Multi-colored resume – Instead stick to one color, two at most with the second serving as an accent color.
Picture of yourself – Leave that for your LinkedIn page and fill that space with more relevant experience/skills.
Unusual font – Stick to the classics like Arial, Helvetica, and Tahoma. They’re easy to read and professional.
Down-top design – Eye-scanning studies have found that in the West, people read using an F or E pattern. Design your resume with this in mind, unless your resume will be designed for a non-Western audience.5. Lack of Personalization
One of the worst things you can do when job seeking is sending the same resumes out to every company.
To increase your chances of moving to the next round, personalize your resume based on the job description. Better yet, have several resume buckets based on the type of role you’re looking for.
Say you’re looking for a content strategist role but you’re also open to senior content writer and content lead positions. In that case, have three versions of your resume, with targeted keywords for each position.
For a strategist role, your resume will focus more on your skills in content ideation, optimization, and execution whereas a lead position may focus on your leadership and collaborative skills.6. Lies or Exaggerated Claims
When you’re crafting your resume, your goal is to present your best self. You select action words and highlight your highest-impact work.
But there’s a key difference between highlighting your strengths and inflating them.
In such a competitive job market, the temptation sure is there. But the truth is, exaggerating or lying will only harm you in the long run. The first harm is that you risk getting hired for a job you’re underqualified for, which is a waste of time for both you and your employer.
The second reason is that it’s a fireable offense and if your employer realizes you lied about something on your resume, they reserve the right to terminate your employment.
The truth is always the best way to go.7. Personal Information Disclosures
Your resume can be seen by hundreds of people while you search for a new role. With that in mind, safety should be a priority.
This means not putting any personal information such as:Home address – Only provide city and state.
Demographic information such as age, sex, political and/or religious affiliationLeaving these details out will also prevent bias from hiring managers as they review your resume.
8. Jargon
Although it may seem like a plus to include industry jargon in your resume, this could be a big mistake.
Jargon can confuse and distance readers from what it is you are trying to say, making your resume fuzzy and hard to understand. Rather than using terms that may be exclusive or exclusive to certain situations, try conveying your skills and experiences in simple language so they come across with clarity.
This will help get your personality across without any room for misinterpretation or confusion.9. Unprofessional Email
Everything in your resume has to power to work for or against you. Something as small as an email address can be the decider between you going in the reject pile and you moving to the next round.
In this day and age, creating a new email address is free and simple. Take the time to create one with just your first and last name, adding numbers and/or your industry if the username is already taken.
A professional email speaks to your professionalism and if it contains anything inappropriate – even if done out of humor – it could cost you the job.10. Missing Contact Information
You’ve done all the hard work to craft the perfect resume, the hiring manager is impressed and wants to reach out to you.
But they can’t reach you because you:Forgot to list your contact information.
Have a typo in your email address or phone number.
Have an outdated email address or phone number that no longer works.Don’t let missing or inaccurate contact information be the reason why you don’t get the job.
There you have it – 10 mistakes to avoid in your resume along with tactics to use to get you in the door. -
Merge Prospects in Pardot (Account Engagement)
You may find duplicate prospects in your Account Engagement (Pardot) database. Personally, duplicates are a topic I love to hate, having had to wrangle with deduplication for organizations in the past. The reason being is that your organization’s definition of a ‘duplicate’ could be different… Read More
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The platform and the curator
Who has their hand on the dial?
Talk with someone who works at Apple, Amazon, Google, Linkedin, Facebook, etc, and they’ll be happy to give you tips on how to work the platform to your advantage. How to get a bit more attention for your podcast or your website or your photos…
Unstated in this helpful posture is an unseen bias: They have a platform mindset.
This is the opposite of the thinking at a record label or a book publisher or a newspaper. They understand that their most important job is curation–choosing what goes on the front page.
Of course, platforms have long been curators, but they embraced the role instead of denying it. Radio station program directors decided what would be in heavy rotation and bookstore owners figured out what to put in the window or by the cash register. These platform leaders understood that their decision to promote something instead of everything was a key part of their job.
The platform mindset is sort of helpless. The algorithm is in charge, they aren’t. The data decides, they don’t.
In the short run, this bias feels helpful in a lot of ways. It eliminates gatekeeper errors. Since everything has a chance, being alert as a gatekeeper feels less important. When Decca famously turned down the Beatles, it was a mistake that cost them for decades. A platform executive doesn’t have to worry about this, since they can carry everyone and let the market sort itself out.
But there are two problems with this chosen, learned helplessness:
The first is that it’s simply not true. The algorithm doesn’t write itself. The rise in hate speech on platforms like Twitter is possible because the algorithm rewards it. The vapid recipes that people build on websites are there because Google’s algorithm rewards them. And yes, the noxious additional fees that airlines charge are there because the travel websites rank flights with hidden charges higher in the results than those that are honest about what it really costs.
When platforms grow in scale, they often add hardworking, well-meaning people to engage the public, sort of a buffer between creators and the algorithm, but they’re instructed that the algorithm itself is sacrosanct and off limits. We sell everything, we don’t know how to sell any (particular) thing.
Go to some meetings with Apple’s podcast team (the ones who apparently can make or break a podcast by promoting it) and you’ll soon realize that Apple isn’t really in the business of helping its many users find podcasts that will elevate, inspire and educate them. Instead, they’re simply feeding the platform.
Netflix, in its best moments, succeeds because they break the platform paradigm and shift into curation.
The second is that this platform-first agnostic non-curation ultimately leads to the demise of the platform. The aphorism is: Enough A/B testing will turn any website into a porn site. That’s because the short-term waves of data-driven, algorithmic feedback loops inevitably make platforms banal, then trashy. This is happening to Amazon–their Amazon Go stores in New York are dull. The search result spam on their site is worse. Inevitably, the people they most want to serve get frustrated, bored or bummed out and go somewhere else.
What to do about it? Well, if you’re a creator, it helps to realize that you’re probably not going to be treated in a special way by any platform that has a platform mindset. There isn’t a shortcut, there are simply lots of dreary steps and then maybe some luck.
And if you’re part of a platform that has scale (or hope to build one), this is the perfect moment to learn from the curation that came before. When we talk about the folks that built the parts of our culture that we’re proud of, we almost never talk about the platforms. We talk about people who had the guts and the taste and the energy to help others discover things that made a difference, all while winnowing out the cruft and the junk.
We shouldn’t be here to feed the platform. The platform needs to be here for us.
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This week in CX: UK retail has surged by 57%; plus news from Genesys & Sigma Connected
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research out there. This includes insights into how UK retail figures have declined, Sigma Connected have found that organisations are still not meeting customer needs to communicate with them, and Genesys’ brilliant ESG recognition. Key…
The post This week in CX: UK retail has surged by 57%; plus news from Genesys & Sigma Connected appeared first on Customer Experience Magazine. -
Strangest Customer Interactions
I(25f)work in a grocery store and have had many odd customer experiences. Some were better than others. Some were just straight up odd. A mom and her three kids came through the express lane the other day since that’s the register I’ve been assigned lately. Two of the kids were quiet and being good, but the third one kept screaming and crying. I could tell the mom was annoyed, but was managing to keep herself together. I felt sorry for her and tried to keep a straight face as I rang up her order. When everything was done, I gave her the receipt with a kind smile. She smiled back and headed out of the store, the crying child still screaming on the way out. I took a breath as the next customer came up. He was laughing about what just happened and said, ” I bet you’re planning on getting your tubes tied after that.” It was awkward. The only thing I could think of was to smile and say, “I just hope my niece doesn’t turn out that way.” submitted by /u/AngelofRed00 [link] [comments]
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Interview Prep
I just hired a new head of marketing. He killed the interview! When I asked him how he prepped for the interview he sent me this article: https://www.driveway.app/blog/how-to-automate-your-growth-marketing-funnel Just thought I’d share for anyone who needs it submitted by /u/Jealous_Sink_9009 [link] [comments]
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How Tabitha Brown Turned Social Media Videos Into A Lifestyle Empire
Welcome to HubSpot Marketing News! Tap in for campaign deep dives, the latest marketing industry news, and tried-and-true insights from HubSpot’s media team.
Over the past decade, being a content creator has evolved from a side hobby to a viable career path.
While many content creators have made a successful pivot into entrepreneurship, creator Tabitha Brown has taken things to a whole new level effectively building a lifestyle empire from social media videos.
Brown first gained momentum online in 2017 when she posted a viral video on Facebook raving about the TTLA sandwich from Whole Foods, eventually becoming a brand ambassador for the grocery chain.In 2020, she created a TikTok account sharing vegan cooking videos and inspirational pep talks, and her content took off. With over 9 million followers and counting across Instagram and TikTok, she now has a variety of offerings including:
The Tabitha Brown Collection at Target
Donna’s Recipe, a haircare line
An all-purpose seasoning blend called Sunshine in partnership with McCormick
Two bestselling books
A children’s show on YouTube…and she isn’t stopping there.
Earlier this week, her collection at Target expanded to include plant-based grocery items and quickly sold out in several stores and online. Her haircare brand recently launched a new line and is now available in Ulta stores, and she has a third book coming in March 2023.
Differentiating Factors Contributing to Brown’s Success
How did she do all of this in five years? There are a few key factors that have helped Brown dominate so many avenues.
Consistency and Familiarity
Brown has stayed consistent in creating content related to the plant-based lifestyle niche. Even as her platform grows, she maintains a sense of familiarity. Users know when they see a new post from her they will likely see plant-based food ideas, an uplifting talk, or both.
Authenticity
She’s authentically herself. Much of her draw is attributed to her warm personality which shines through in every piece of content she creates, and can’t be imitated.
Connection to Audience
Brown leans into unique lingo which creates a sense of closeness with her audience and she’s created products that directly relate to these unique terms. For example, she’s referred to her hair as “Donna” for years, so her haircare line “Donna’s Recipe” makes sense for her brand.View this post on Instagram
A post shared by Tabitha Brown (@iamtabithabrown)
She also frequently uses her favorite spatula named “Sheena” in her cooking videos, so adding a spatula called “Sheena’s Cousin” to her Target line creates a tangible connection to members of her audience who want to cook like her.
Timing has also played a role in Brown’s success.
Though she’d been creating content for years, her TikTok account started taking off in March 2020 when many people were consuming more content than ever before due to the onset of the pandemic. With so much uncertainty about what was to come, viewers were drawn to Brown’s positive outlook and comforting demeanor.
Brown created a foundation of trust with her audience and continued growing her influence through a series of aligned offerings and partnerships that invite users to participate in her lifestyle alongside her.
Marketing Snippets
The latest marketing news and strategy insights.
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