Author: Franz Malten Buemann

Most customer support teams agree: speedy service equals satisfied customers. This is why so many support teams value First Response Time (FRT). Simply put, FRT measures how long a customer waits for a response after contacting a company. No wonder agents are rewarded for fast… Read More
The post 3 Ways to Improve Salesforce Case Management Beyond the First Response appeared first on Salesforce Ben.

I started tracking my workload in Salesforce a few years ago and monitoring the time spent on different tasks. I was shocked to discover how much of my time was being spent on day to day user support queries. I’m talking about the ones that… Read More
The post 5 Tips to Maximise Your Salesforce Page Layouts & Improve your UX/UI appeared first on Salesforce Ben.

When evaluating whether to look for another career opportunity, I have quite a clear criteria. I look at my professional development and decide whether my progression is slowing down, or has potentially completely stopped since joining. I think that in the fast-paced industry we are… Read More
The post Becoming a Salesforce Consultant – The Next Step in Your Career Path appeared first on Salesforce Ben.

This year, myself and my co-worker/work wife, Danielle Ahmed, took a brave step into the unknown and applied to talk at London’s Calling 2019. We did this because we wanted to share our knowledge of the Salesforce job market. After being accepted, we spent numerous… Read More
The post How Do You Stand out in the Salesforce Ecosystem, Today and into the Future? appeared first on Salesforce Ben.

SalesforceSummaries: a series delivering key insights from Salesforce YouTube videos, to save you time as you keep up to date with the latest technological changes within the Salesforce ecosystem. Introduction: With the exponential increase of data, it is becoming more and more important to be… Read More
The post Salesforce Summaries – Async SOQL: Big Data Computing for the Salesforce Platform appeared first on Salesforce Ben.

Salesforce Lightning is a different and separate platform from its earlier iterations. While it does make development for mobile and custom applications far more user-friendly, there are considerations to keep in mind as you transition. Let’s explore those considerations. 1. Users and Admins Need to… Read More
The post 6 Tips To Migrate To Salesforce Lightning Safely & Swiftly appeared first on Salesforce Ben.

Your customers are an essential part of your business, but how do you know what they’re thinking? Most customers won’t pick up the phone and tell you their feelings without being prompted. That’s why most companies turn to automated surveys, sent at opportune times, to… Read More
The post Tutorial: How to Measure Net Promoter Score (NPS) Using Salesforce appeared first on Salesforce Ben.

Salesforce is at it again, only a few days after finalising their biggest deal ever – Tableau at $15.7 Billion. Late last night, Salesforce announced the acquisition of Israeli company ClickSoftware for £1.35B, an organisation that offers field service software. This year is showing signs… Read More
The post Salesforce Signs Agreement to Acquire ClickSoftware appeared first on Salesforce Ben.

What a Salesforce Lightning Record Page is and what you should do with it, is one of the toughest conversations when I’m transitioning a client from Classic to Lightning. This most likely overwhelms people because we are introducing another layer on top of understanding how… Read More
The post 6 Ways to Use Component Visibility for Mind-Blowing Lightning Record Pages appeared first on Salesforce Ben.